Your Multiple Personas Confuse us

By
Real Estate Broker/Owner with Pareto Realty TN #251071

Who is the REAL you?

Which one are you in this moment?

I sent an important message to a person about an offer I would be presenting.

Some hours passed with no response, so I followed up with a short message:

“Did you receive my message about 123 Main St I sent earlier today?”

Her answer:

“Yes, I received it. But you sent to the wrong email.  Instruction are on the MLS. We will let everyone know tomorrow”

6 hours pass . . . and I receive this message”

URGENT-123 Main St

“NO OFFER IS ATTACHED TO YOUR EMAIL…“

I check my Sent email . . . and it clearly has the offer attached.

This is when I put on my Investigator hat . . . I was beginning to wonder about myself. Am I losing my mental capacity?

AHA! turns out she has 3 email addresses – The one in MLS, the one on all of her automatically populated forms, and the 3rd had this Title:

“Transaction Coordinator, Certified Mentor & Realtor“

Hmmm . . . Seems that email address would not deliver an attachment larger than 5 MB . . . so I sent it from one of the other 2 email addresses, and it delivered.

AHA!

3 personas- each with her own email address, and somehow we (Her Subjects) must magically know which email to use for any given correspondence.

I’ve come the conclusion that this Realtor needs to hire a Transaction Coordinator and a Mentor . . . Or this Transaction Coordinator needs a good Mentor and Realtor . . . or maybe this Mentor needs a great Realtor with a solid Transaction Coordinator.

Jeesh!

Most of us have multiple roles.

Don’t intermingle them to the extent that your “peeps” are confused.

Confused people seldom confidently take action.

Published by Barry Owen 

Strategist-CEO of Pareto Realty Real estate sales Professional Inviter-Facilitator-Practicer of Open Space Technology Opening safe space for people & organizations to self-organize around issues & opportunities BarryOwen.US Invite-Listen-Love 

Posted by

Barry Owen

Founder
Principal Broker
Pareto Realty
Nashville, TN

615.502.2080
www.paretorealty.co  
Call me: 615-568-2123
email me: barryo@comcast.net

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Comments (5)

Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Barry - confusion seems to reign in this agent's world.  Clear communication to all should be the goal consistently.  

Nov 23, 2020 06:47 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Hey Barry Owen I believe the time has come for her mentor to fire her. But then she proably won't fire herself.

Nov 23, 2020 08:00 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Barry- If you have multiple personas, then you need to make sure that you are clear about where you want your message sent. 

Nov 23, 2020 06:55 PM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I often shake my head that in a time with so much technology at our finger tips, so much can get lost in translation or cyberworld.  It is best professionally, to have a clear path for contact via a single email address and phone number.  For example, I very rarely give out my cellphone number.  I publicize my landline number.  Calls sent there, are forwarded to my cell, if I am unavailable near my landline.

Nov 23, 2020 07:45 PM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Barry, on having this blog FEATURED in the Old Farts Club group!  

Nov 23, 2020 07:47 PM