Ask An Ambassador: Upon Further Review...

By
Real Estate Agent with RE/MAX Elite 513.520.5305 www.LizTour.com SAL.2002007747

I do it.

You probably do it too.

When I'm shopping online for a product or service, I'll read the reviews.

An absence of reviews typically doesn't bode well, nor does a bundle of reviews with a heavily negative slant. 

I tend to sample reviews of both the highest and lowest scores.  Sometimes it's obvious someone is a paid shill with a 5 star review, and on the other hand some of the low reviews, well it can be pretty obvious the problem is with the customer and not the product or service.

And I know I've had clients tell me they've picked us to help with their real estate needs because of reviews they've read.

Now obviously, Mission 1 is just getting found at all.  If they can't find you to start with, your reviews are irrelevant. 

Your blog posts can help establish your presence.

Google My Business definitely helps you get found, especially with so many mobile "find ____________ near me" type searches.

You know people use home search portals too, so say what you will about Z, but consumers are going there despite what you as an agent think about Z's master plan to take over the world!

And of course there are other places to find reviews.  Angie's List, Yelp, etc.

There are services that will solicit and spread news of your reviews if you don't mind parting with some $$ to get the job done.

Me personally, I prefer to send out requests for Z and Google, and if I don't space out to much and get busy elsewhere, copy them to our Wordpress site (yeah, I MIGHT be a bit behind on the last).

My observation is this:

MOST clients are more than happy to take a few minutes to help you out after you've just finished spending months (or years) taking care of them.

Other clients, it was strictly transactional.  They had a job that needed done, you did it, you got paid, and for them, it's a wrap.

And for others, it's just a matter of being busy and they MEAN to get to it, but just don't, at least not initially.  They've just moved and have a To Do list a 1000 line items long, so sometimes a gentle request months later just might get an extra review tallied up for you.

And with that, I've got a few review requests to make.  I closed a small parcel of land today that literally took years from list to closing (it's a long story with a few twists and turns I won't be covering today).  I suspect if I calculated my hourly rate I went WAY below minimum wage, but what I do have is some big fans that will add to my compensation with some great reviews that will help me with future business.

All I have to do is ask for that review.

Until next Tuesday, just Ask An Ambassador if you need help,

Bill of Bill & Liz aka BLiz

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Serving Warren County Ohio & Adjacent Areas

 

The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

Search Homes:  Https://WarrenCountyOhioRealEstate.com

Our Website:  www.LizTour.com

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 12/17/2020 08:20 AM
Topic:
Real Estate Best Practices
Tags:
reviews
ask an ambassador

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Show All Comments
Rainer
92,922
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

Great points, I'm very much like you! Thanks for the insight.

Dec 16, 2020 04:34 AM #7
Rainmaker
1,697,635
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

I do read reviews (high and low as well) before buying something. And I do ask for reviews.... sometimes. I have to get better at asking every time and following up if I don't get them.

Have a great day.

Dec 16, 2020 05:25 AM #8
Rainmaker
1,154,334
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I listed  a very nice home a few years ago that was owned by the son of the deceased owners - he lived in another state. His wife found me online and they chose me because of -- good reviews. So I totally agree!

Dec 16, 2020 09:30 AM #9
Rainmaker
735,914
Mike McCann - Nebraska Farm Land Broker
Mike McCann - Broker, Mach1 Realty Farmland Broker-Auctioneer Serving Rural Nebraska - Kearney, NE
Farm Land For Sale 308-627-3700 or 800-241-3940

HI Liz and Bill Spear Great Blog!  I need to do a better job.  I am finally learning to pay attention to past contacts.  AM listing a farm for a family who I first met in 2007...13 years ago...wow...  Their Dad was proud of his farm and was an old style farmer.  When I met him in 2007 I took some photos with my good camera for my records...I shot a photo of John on his tractor at the far end of the field raking hay. After he passed, I sent that photo to his daughter earlier this fall.  She called out of the blue yesterday and said they reviewed me online and wanted to hire me.  Crazy... but greatful and I know John would be happy for his family.  Guess I will write a blog after the papers are signed!!

Dec 16, 2020 11:25 AM #10
Ambassador
3,163,371
Anna Banana Kruchten CRS CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Bill reviews are important to new clients for sure. I've got so many of them that at some point I forgot (yes my bad) to keep asking for them.  As for long deals that took a lot of time and energy - well worth it as the clients were very happy.

Dec 16, 2020 01:17 PM #11
Rainmaker
1,185,021
Paula McDonald, Ph.D.
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

It is true that most people are happy to leave a review. I like to ask them too, if they have a business, blog, or site that I can also leave a review for them.

Dec 16, 2020 02:47 PM #12
Rainmaker
2,931,718
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I came back to this one to see what you all had to say and I’m glad that you are asking to have the same sense of reason and goodness. :)

Dec 16, 2020 09:47 PM #13
Rainmaker
2,931,718
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I was just asked myself and I’m happy to do it for this person. It’s actually a good feeling to help people move forward in that small way.

Dec 16, 2020 09:48 PM #14
Rainmaker
2,931,718
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Anna Banana Kruchten CRS CRB, Phoenix Broker I would say that even more important than we all would want them to be but they are absolutely vital sometimes

Dec 16, 2020 09:50 PM #15
Rainmaker
2,353,159
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Liz and Bill Spear -  I think the best time to ask for a review is just as someone has complimented you in the middle of an assignment.  I find there is more buyin there.

Dec 17, 2020 03:49 AM #16
Rainmaker
1,593,965
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hello Liz and Bill Spear, before making a purchase I might read some reviews but very seldom I make my decision based on online reviews. I used to work for Walt Disney World, someone I had to terminate wrote some horrible reviews on multiple sites. I never sold this person a home, yet, his reviews were on my real estate sites. That shows you we can't always trust online reviews.

Dec 17, 2020 11:54 AM #17
Ambassador
2,999,681
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I certainly need to catch up on asking for reviews.  Maybe with the winter months upon us both I will have time to ask and clients have time to post.  I also read reviews when I purchase something except when I forget and that usually ends with regret (I just returned one of those purchases) where the "I want that" got me and I failed to read the reviews, fortunately Amazon is quick to refund.

Dec 17, 2020 09:08 PM #18
Rainmaker
599,434
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I ask for a review, but I wait a few weeks till they have settled in the new house --same with sellers, whereever they have moved.  They have way too much to do right around the time of closing

Dec 18, 2020 12:46 PM #19
Rainmaker
921,591
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

You are spot on Liz and Bill Spear .  I always read reviews and, like you, I ask for them as well.  

Dec 19, 2020 03:25 PM #20
Ambassador
2,999,681
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Abigail's nursey furniture was the things nightmares are made of when it came to delivery. She ended up with two of one piece finally, but it was really crazy.

Dec 20, 2020 12:49 PM #21
Rainmaker
403,166
Brenda J. Andrew
ULTIMA REAL ESTATE - Corpus Christi, TX
Professional Realtor in Corpus Christi, TX

Thanks so much for this reminder Liz and Bill.  I sometimes make it a priority, but not often enough. This is a good thing to add to my list for next year - as something to put in my closing packets.  Have a great day!

Dec 20, 2020 01:09 PM #22
Rainmaker
1,659,939
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I always ask but do they do it as you say? I wrote about 'real satisfied' about a month ago which is a review site attached to our board. I actually asked for 20+ reviews & none of the clients filled it out. It just wasn't easy enough for them or looked too overwhelming. I think that's the trick - make it easy for them.

In fact the latest one I turned into a social media post.

 

Dec 20, 2020 01:20 PM #23
Rainmaker
863,507
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Agent

Reviews are worth their weight in gold.  Especially if you can get a yelp review. That's a tough one to get!

Dec 21, 2020 04:09 AM #24
Rainmaker
1,917,494
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I have made asking for reviews a part of the post closing activities - consistency, consistency, consistency

Dec 29, 2020 06:21 AM #25
Rainmaker
2,931,718
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I think I’ve said this on this page, but i’ve heard to always look at the ones that are kind of in the middle around the three star range

Dec 29, 2020 08:36 PM #26
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