I have taught and been a part of staffing a number of seminars as well as trained agents in a number of real estate offices. I am often struck as to how so many people are programed for failure. We have a society that is programming us (especially through reality TV and talk shows) to be victims. Do you want to be famous for a few months? Tell the world how you are a victim and they give you instant publicity.
I prefer to pursue the opposite tactic. I prefer to empower people. I prefer to build them up. I prefer to find what they are doing right and point THAT out to them. Why does it matter? Let me tell you a story.
One seminar I was a part of was being taught along with Robert G. Allen ("Nothing Down", "Creating Wealth"). In the seminar, we took teenage kids that society had basically given up on and looked to empower them. I remember one boy that was 17 and by that age he had been kicked out of 26 separate foster homes. I can't even imagine the pain that would have meant to me if that many families told me I was worthless. Another boy was in junior high. He had a problem spelling words as simple as "cat". We took him through a new pattern and then in less than 5 minutes we had him spelling the word "metamorphosis" BOTH FORWARDS AND BACKWARDS! It blew his mind. You see, he had been convinced by an "authority figure" that he couldn't spell - so he gave up trying. When we showed him that he COULD spell, you could see his mind working and thinking "If I really CAN spell when they said I couldn't, I wonder what else I CAN do that they said I couldn't?"
Why does all this matter? Simple. The people you deal with every day have all got their "scars". They have their psychological wounds where they don't see the best in themselves. When you point out what they are doing right, how they are awesome, when you celebrate their victories, they then start to believe that and then they CREATE that even more often. I was once training some agents in an office about 10 years ago and took the time to note how one of my agents was doing a great job and I heard one of the ladies in admin say, "Rocky, you know what? I really like listening to you talk to agents and other people here because you always have good things to say. I'm not used to hearing that."
There is a drought of empowerment. Be the rain. Let it flood.