No tone...

I agree, sometimes a text or an email just won't cut it.

Hello Peter - all forms of communication have their own nuances.  Text/email/phone call/in-person.  I imagine there is a "tone" that is noticed in a seance.  

Peter,

We had a family feud last for over a year, which affected other members oven a misunderstood email.  Of, course the receiver could have picked their phone to check this out, and prevented a time of silence and bad vibes which were transmitted to the rest...A

Hi Peter den Boer - when we are rushed we are all guilty of those things.

And to play the devil's advocate...perhaps the other agent was looking for something negative.  Our perspective when we read something can impact how we receive it. 

We use business emails to communicate and convey information.  For the most part, we keep it factual, short, to a specific point (no more than one or two issues per email - if there are additional issues, they are handled by separate emails with the appropriate subject title), and always encourage them to respond with any questions.  As a property manager, we would never get anything accomplished if we were on the phone all of the time.  Automation is very important to reduce upset and misunderstanding.

We need to be careful in all manners of communications.  The choice of words can incense especially if we are working on an issue of contention in a deal.

Good morning Peter. Must say many do not use their phone for conversation. Text messages and email only. Too bad! Enjoy your day.

Well, good for her for picking up the phone to communicate her unease. That cleared up a situation that could have dragged on!

Hi Peter:

This is an important reminder about communication via text and email that can be misinterpreted - what was intended might not be what was heard.

Jeff

I like to have things written down in business.  Using email for longer information sharing and sending a quick text that I've done so, seems to do the job.  But I had to learn that the hard way.  Several years ago I thought I was being funny (well, facetious) in a text and it didn't go over well.  Lesson learned. 

Agreed! It really is important to use the utmost thought and caution when texting. It is so easy to send the wrong message.

Agree, but also why was the other agent so upset & defensive? Since you answered the question previously, what's up with that?

I have also had these things happen & sometimes in business you just have to shrug it off instead of over-reacting.

Very True.  I have gotten into trouble with my texts and emails because someone took it the wrong way.

Dear Peter,

Even though the way the email was read reflects the attitude of the reader, we still have to try to get things across right.