It's not Hard to Like Agents Like This.
I am a home inspector, with two inspectors on our team. While not the largest inspection company in Illinois, we are pretty big in our small part of the world. We complete approximately 600 inspections each year, and have been steadily growing for every one of the 13 years in business. In this time, I have been able to work with literally hundreds of real estate agents. I have seen first hand the various ways of selling methods employed by these agents. Again, I'm not an agent, but I have been in sales for all my adult life, having sold lumber and building materials for over 30 years. I know what excellent and also what poor customer service looks like.
Excellent service agents have always made it a point to attend the inspection. They always are there to make sure their client is comfortable, not scared, not freaking out because I just took a picture of a loose dryer vent or a window latch that's missing or a handrail hanging off the wall going down to the basement. Those little random items can snowball into such an avalanche when I finally see something that is actually a real big-time concern, they decide to walk away from the deal. I've seen it happen so many times when I am there with just the buyer. Many times they are a first time buyer, so they're extra stressed out.
Having the realtor at the inspection is such a huge positive influence on the buyer, it amazes me that every agent doesn't make it a priority. One of the facts that I have seen first hand is this; I get more calls from real estate agents about something that is on the report, after they decided it wasn't a priority to attend the inspection. They don't understand something, don't see why I had to add it to the report, wonder why their client walked away from the deal, and have the thought to ask me "What did you say to the buyer? They are so freaked out, you must have said something to scare them away from this house."
What's so interesting about this is, the agents who attend the inspections with their buyers know exactly what I say, and how I say it, and how we try and explain things to the buyers so there is less stress, less nervousness, less walking away from the deal, all because the agent was there during the inspection. Seems so simple, but those are the agents I love to work with.
Scott Seaton-The Home Inspector With A Heart
SLS Home Inspections @815-644-6271
Inspecting homes like yours in the Kankakee, Bourbonnais, Bradley, Illinois area since 2007.
Real Estate inspections with same day report delivery.
Mold and air quality testing.
FREE 90 day Homeowners Warranty. Included with every inspection.
FREE Sewergard protection for the first 90 days. covers up to $4000 of sewer or water main repairs.
FREE Recallchek appliance recall service. Included with every inspection.
FREE Moldsafe coverage on every inspection.
FREE Platinum Roof Protection Plan with 5 year leak repair coverage.
FREE $100,000 One Year NXT Structural warranty
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