ActiveRain Tips & Tricks - Comment Notifications

By
Education & Training with Tech Training for You!

One of the things you realize early on in the ActiveRain community is that you can expect comments on the posts that you create. These are real people making comments and interacting with you. If you have had any blog out there in cyberspace, for example on a WordPress site, you quickly realize there are a ton of spammers and bots ready to hit your site with garbage comments. The rewarding difference in ActiveRain is you get real people and genuine comments!

A couple of months back, something went awry with the notification system as far as comments were concerned. When the notification system was working, you would get an indication in the notification flag at the top of the window and the system would also email you to let you know. At the moment, this is broken, so when somebody comments, no notifications are given. (notifications still appear when people like your comments and other misc system notifications)

 

So, without notifications, how will you know somebody has left you a comment?

Likely you'll just keep on checking your last post and see if anything new is there. That's okay and works pretty well (not super efficient, but it works).

However, what if somebody leaves a comment on one of your older posts too? Chances are right now you'll never see it because who has time to keep checking old posts for new comments?

Well here's a workaround TIP for you that I just connected the dots with.

If you go to your points page, every time somebody leaves you a comment you get points for it. Light bulb moment - hey! that's also a way to see if people have been leaving you new comments and which post (so this fully widens the scope and not just the newest post). You can click the link to jump right to the post to read the comment that somebody made.

Here's some additional thoughts about trying to manually notify people when you comment by @tagging them. If you are trying to notify the author of the post of your comment, you don't need to @tag the author. When the system is working, it automatically notifies them of the comment. Tagging a person in their own post could be also a valiant workaround attempt to let them know it since the main notifications are broken. However,  the system ignores tags when you tag the author of the post. (I just double checked).

However, the system does notify a person if you @tag somebody who is not the author of the post. 

Since notifications are not working for comments and replies to comments. How do you know when to check to see if you got a reply to your comment? One great clue that it is a good time to go check is if you get a notification that the author has liked your comment. There's a good chance you'll also find their reply at that time also!

Finally, replies are better when they are threaded. This is because the reply is connected to the comment and everyone reading it can connect the conversation. However, the system has always failed to notify the commenter when they receive a threaded reply (wishlist item!). The next logical thing would be to @tag the person in the reply, but the system ignores tags in replies. ugh!

However, even though there are notification bugs, I still prefer threaded replies because in my opinion a connected (threaded) reply is easier for everyone to follow the CONVERSATION. So my suggestion is to make your reply and then use the like button. Clicking like will send a notification and would also be a hint to the person to come see what you wrote in reply.

 

You may have already realized some of these thoughts but it is good to give some consideration to your options. I also wanted to highlight that many believe they are tagging to help the problem, when in fact, tagging is not doing what they think it is (so is just a waste of time). But don't forget the first note above about using your points page as workaround method to get notifications. That is one of the main takeaways from this post. So when new comments are made on your posts so you can go check them out!

Posted by

Craig Daniels
This blog is all about technology and helping you to use it smarter! Your digital footprint is your chance to attract new clients. What kind of impression are you making via your website, blog, and social media? We’ll be talking about that! Are you as productive as you can be? What apps might help you out? Do you know how to use all the best tools inside the apps? I enjoy photography and videography, you can expect to see those topics also on this blog.
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Comments (32)

Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I also note that when you select the "featured image" option when inserting a photo into your post, that photo will not show up on cell phones.

I always value your  informative posts, Craig!

Feb 12, 2021 08:17 AM
Craig Daniels

always glad to see you visit my posts Myrl, thanks! (I had just noticed the featured image missing on mobile as well, noted)

Feb 12, 2021 10:31 AM
Melissa Jackson

 I thought that was an error on my part and didn't continue with the post from my phone.

Feb 19, 2021 12:36 PM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Craig, on having this blog FEATURED in the Old Farts Club group!  

Feb 12, 2021 08:26 AM
Craig Daniels

awesome! thanks

Feb 12, 2021 10:32 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Craig lots of great tips what I wasn't aware of....so thanks! I'll be glad when they've got the system up and working full speed. Enjoy your weekend

Feb 12, 2021 09:21 AM
Craig Daniels

that's great Anna that you connected with a thought or two from my post today. I'm glad you visited!

Feb 12, 2021 10:32 AM
Lynn B. Friedman CRS Atlanta GA 404-939-2727
Atlanta Homes ODAT Realty - Buckhead - Midtown - Westside ... Love our City - Love our Clients! - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Notice that I didn't "@" you!
Thanks for learning opportunity. Lynn

Feb 12, 2021 01:34 PM
Craig Daniels

spot on, Lynn, spot on

Feb 12, 2021 02:35 PM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

Good suggestions that I never thought about. My notification flag turns red when someone leave a comment & I just go to the pull down. Just in case, these others are a great work around.

Thanks for all your hard work.

Feb 12, 2021 02:12 PM
Craig Daniels

my notification flag turns red also, but nothing in that list for the past 2 months has said 'someone has left a comment'... it only says, someone liked a comment, liked a post, tagged you in a comment, etc

Feb 12, 2021 02:36 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Craig- many moons ago, for a nanosecond, I think that tagging in the thread worked. I agree that I prefer to see a response to the comment in the thread. 

As long as I've been here, I had no idea (or I forgot) that you could click Points and see how you received your points.  

Thank you for doing this. 

Feb 12, 2021 05:31 PM
Craig Daniels

ideally when you reply to a comment (like right now), the system just automatically pings whoever you are replying to. That seems rather basic, no? perhaps in the next generation AR we'll get it :) thanks Kathy, glad to see you

Feb 13, 2021 05:21 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Craig, great post and it is sad that you  had to come up with a work around.... maybe if the original problem would get fixed... but then you would not have received a Feature and acollades from the team:))Endre

Feb 12, 2021 09:53 PM
Craig Daniels

it is a little sad Endre, agreed. However we're still here in spite of the imperfections speaks to the potential of the community we've built. Hopefully we'll inch forward on seeing our fundamental things fixed before long! I believe we will.

Feb 13, 2021 05:23 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I have noticed some glitches with the comments lately and sometimes I have to sign in and out, but nothing all that major.

Feb 12, 2021 11:05 PM
Craig Daniels

I noticed that leaving comments and replies is MUCH faster now and that makes it a far better experience than when every reply took too long!

Feb 13, 2021 05:24 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Also I do notice that the comment editor doesn’t really work on the phone.

Feb 12, 2021 11:05 PM
Craig Daniels

Maybe they can look at that in time also. Phone is better for viewing and reading anyway rather than typing in comments. I'd much rather be typing on a regular keyboard :)

Feb 13, 2021 05:25 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Craig... "been in the know" about these work-arounds as this is a long-standing problem as far as I'm concerned. Having to spend so much time to track down comments irritates the bejesus out of me.

Feb 13, 2021 06:54 AM
Craig Daniels

It is irritating Nina for a platform that has the potential for so much interaction to basically hinder the process. I just hope to help make more members a little savvy to what we are able to do until the broken things finally get fixed :)

Feb 13, 2021 06:59 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Craig Daniels - I appreciate all the great tips you provide.  For those things, I may know it is also a good refresher.  Thank you!

Feb 13, 2021 07:28 AM
Craig Daniels

thank you Sheri - little reminders help discover (rediscover) some  useful ideas

Feb 13, 2021 12:03 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I did not know this about the comments!  I'm going to check a few posts right now!

Feb 13, 2021 09:28 AM
Craig Daniels

things aren't quite working as they used to, but hopefully will again soon. meanwhile hope this helps!

Feb 13, 2021 12:03 PM
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Yes there are a lot of clues - I enjoy reading other peoples' comments!

Feb 13, 2021 10:02 AM
Craig Daniels

I would hate to miss a comment. I"m glad to have discovered a way to know now and glad to share the idea. :)

Feb 13, 2021 12:04 PM
Monica Atherton
eXp Realty - Georgetown, TX
Your Georgetown Real Estate Gal

I've been off ActiveRain for a while.  Things have changed a bit but one thing is for sure....there is a lot to learn here!  Great post, by the way

Feb 13, 2021 10:35 AM
Craig Daniels

It is a great place for learning Monica. Glad you are coming back to spend some time here. 

Feb 13, 2021 12:04 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Thanks for the work-around, Craig. As always you are a wealth of information. I'm glad to see things are improving but there is plenty more.

Jeff

Feb 13, 2021 02:14 PM
Craig Daniels

It was frustrating to not know of comments on any previous posts Jeff... I was glad for the discovery and wanted to share. thanks!

Feb 14, 2021 05:03 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Craig,

I appreciate you post and glad to see it featured. I'm sure things will be back working in time. We know they are hard at work to improve the experience of Active Rain. Thanks for the updates!

Feb 13, 2021 07:46 PM
Craig Daniels

there is a lot of hope with Ben stepping up to revitalize things. Meanwhile, we do what we can. thanks Dorie!

Feb 14, 2021 05:04 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

You always have the best "workarounds" to share with us. Using the points is a good way to find out if there is a comment. Never thought to 'like' my own response but thanks for the suggestion.

Feb 15, 2021 09:41 AM
Craig Daniels

thanks Margaret! yes the points page tells you about all recent activity for others on your posts. It is a good launch page to go reply back. And you "like" their comment after you make the reply (like I'm about to do to yours) so they get the notification of the like (and hopefully think to come check for your reply also) :)

Feb 15, 2021 11:01 AM
CANDACE (Candy) STEVENS, EA
Number Cruncher LLC - Overton, NV
Helping Taxpayers Resolve IRS problems

Thank you for this information.  It really helps.

Have a Happy Day!

Feb 16, 2021 08:43 AM
Craig Daniels

I appreciate you saying so Candace :)

Feb 16, 2021 11:17 AM
Melissa Jackson
Century 21 Alliance Properties - Azle, TX
Helping You Make The Right Move

Thank you for posting these work arounds to help us keep track.

Feb 17, 2021 09:25 PM
Alexander- Slocum
Premiere Property Group, LLC - Vancouver Washington - Vancouver, WA
Realty Team- Vancouver WA Real Estate

Hi Craig - great tips here. I've been using the "Stats" page to check on the activity for my recent posts but I only go a few posts back and may miss comments on older posts. Thanks!

Mar 29, 2021 08:30 AM
Craig Daniels

hi. Yes, if I wasn't using the "points" page to track new comments I would miss many including THIS ONE. thanks for the comment! :)

Mar 29, 2021 09:52 AM

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