I Lost Another Client

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

I Lost Another Client

I received an email last night that I lost a client.

It’s not what you may be thinking…that a buyer or seller I was working with made another decision and moved on to a different agent. That happens to us all occasionally.

This was about death!

We become close to many of our buyers and sellers…some more than others. And death is inevitable for us all.

Sometimes it’s expected due to a serious illness, but at other times it’s a complete shock, as it is to the person who suddenly loses their spouse, a partner, a child, a close friend, a dear pet..

I’m very saddened by the news, but so moved that I was informed.

These clients were so wonderful to work with, and we became friends. I helped them buy a home a few years ago, and then to sell it in order to relocate across the country to be near family 2 years ago.

I just sent a Valentine’s email on Saturday, and got a wonderful note back from them.

I responded to the email right away, and will reach out in person in a day or two. Life goes on, but it doesn’t always deliver good news does it?!

There have been others, of course, over the years, as we no doubt all have experienced, and each one is sorrowful. It never gets easy, does it?

It's part of what makes our role in this business so special...getting involved in people's lives, often deeply, and in ways we might not anticipate.

Most of the time it's joyful, but not always...that's the human part of the real estate business, isn't it?

 

 

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Comments (80)

Tim Ball
EXP Realty, LLC. - Eau Gallie, FL

Jeff,   It is tough, that is for sure.  I lost 4 of my customers last year.  One had become a great friend.  Another was the mother of a high school friend.  We sold the home so she and her husband could spend the golden years closer to my friend.  The mom passed just a month after moving.  Cherish each day, since none are promised!

 

Feb 20, 2021 04:45 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Congratulations on the feature - not that this post was about points.

I have lost several clients this year too - and it is always moving when the family lets you know because  you have become a part of the fabric of their life. I understand how you feel

Feb 20, 2021 07:31 AM
Steven Nickens
Hawaii Life Real Estate Brokers - Wailea, HI
R(S)GRI ABR, Maui Real Estate Hawaii

I know this is off the subject, but I love the photo of the flower fields. I lived in Carlsbad, Encinitas area back in 1970, until I moved to Maui in 1973. I use to love driving by the flower fields off the 405 hwy, so beautiful.

Feb 20, 2021 10:31 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Thank you for your kind thoughts Joan Valverde 

Paddy Deighan JD PhD  Focusing on the good memories certainly helps

Kathleen Daniels, Probate & Trust Specialist I'm so sorry to hear - that must have been so difficult. Yes, we are blessed in many ways as we get involved with our clients.

Jeff

Feb 20, 2021 11:58 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I so agree with you Debbie Gartner 

Hi Dorie Dillard Austin TX  Yes, I was certainly glad I was informed.

Thank you Greg Mona Remembering the good times definitely helps.

Jeff

Feb 20, 2021 12:01 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

Death is inevitable for all of us but when unexpected, it's shocking. I also lost a client a few months ago I had worked with for two transactions--sudden, shocking, a wonderful wife left behind.  Another reminder to appreciate every day

Feb 20, 2021 12:53 PM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Jeff,  Thank you for your moving post.  About that very real side of real estate, client friendships that just happen that we appreciate and feel connected to.  Real estate is real life and some client relationships end unexpectedly. Through the sadness we find the gratitude for joy of friendship.

Feb 20, 2021 11:07 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Jeff, I am so sorry to hear of your loss; and as stated prior by many others, this is one of those inevitable experiences we are all too familiar.  Thank you for sharing this.  It brings back many memories of clients gone-by and it has prompted me to reach out again to "stay connected".

Feb 22, 2021 06:21 AM
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

Especially with covid, it is happening more & more. 

Feb 22, 2021 08:05 AM
Christine Wade
Christine Wade - Townsend, MT
Operations Strategist / Online Business Manager

I'm so sorry Jeff, most of my clients I truly do consider to be friends, so I can understand the sense of loss.♥

Feb 22, 2021 11:48 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Tom Bailey  - that is quite a story! It clearly still impacts you!

Susan Rupert I'm so sorry for your loss - that is so young!

Jeff

Feb 22, 2021 12:30 PM
Susan Rupert

Jeff, thank you.

Feb 22, 2021 08:55 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Tim Ball  I really like your parting words - "Cherish easy day, since none are promised."

Hi Lise Howe  Thank you for your thoughts. So sorry to hear of your losses!

Jeff

Feb 22, 2021 12:58 PM
Peter Mohylsky. BRIX REALTY
Miramar Beach, Florida - Santa Rosa Beach, FL
BRIX REALTY -DESTIN

The circle of life is like the tides of the ocean.  They rise and fall.  

Feb 23, 2021 04:44 AM
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Jeff, it's telling that your client's reached out to you is special. Clients become family over time. I had a client ask me to be a pallbearer at his mother's funeral. I was honored, but sad. 

Feb 23, 2021 07:30 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Steven Nickens 

No worries!! Guess I didn't realize you moved to Maui so many years ago.

Jeff

Feb 24, 2021 01:52 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Mary Hutchison, SRES, ABR 

It's never easy, for sure. We really can't take our time on earth, or other's, for granted, can we?! I'm sorry to hear about your client!!

Jeff

Feb 24, 2021 01:54 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Kris Collis, Associate Broker  - such wise, and true, words! Thank you!

Thank you for your kind words Diana Dahlberg 

Jeff

Feb 24, 2021 03:55 PM
Diana Dahlberg

You are welcome!!!

Feb 25, 2021 06:47 PM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I had to stop by and tell you that I was searching for something totally different and found the AR Daily Drop that had this post featured! 

 

Hope you're having a fabulous Tuesday!

Jul 20, 2021 09:30 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I have had the same experience and the same reaction.  It is an honor to be thought of.   I had an elderly client cry on the phone for a long while when he lost his wife.  The sad thing is that I am not sure that anyone will tell me when he goes

Sep 05, 2021 07:48 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I'm sorry to hear. But I'm convinced that these things happening can make other things possible.

Dec 08, 2021 09:20 PM