Bug Report: ActiveRain Editor Page Blank

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Education & Training with Tech Training for You!
https://activerain.com/droplet/5qvh

It has been reported quite a few times in Q&A of having a half blank page when editing a new post. I had seen that happen a few times in my case but only rarely. But what is a person to do if this happens to them? How can they finish a new post when they can only see part of the page?

Well, yesterday I went exploring a little further and was able to discover what causes it to happen. There are several methods to scroll down a page. It turns out in this one page (the edit post page), that if you use the scroll bar, that it gets the window a little confused. At least I've found that to be the case in Chrome. Instead of scrolling downward, it moves the viewport area upward. Strange!

So the workarounds that I propose when you are on this page involve scrolling not with the scroll bar, but rather with the wheel on your mouse or by using two fingers on your trackpad. You can also use the up/down arrow keys and the page up/page down keys. When you do any of these methods the error does not occur. If you forget and use the scroll bar to go down, simply drag the scroll bar all the way back to the top to reset it and then scroll down using one of the other methods.

Hat tip to Dario who probed into the CSS styling on the page and discovered that by adding "position: relative" to the section div with id of "main-section" that the error no longer occurs. (if you aren't an activerain developer, you can skip this paragraph) ūüėÜ

If you'd like to see how the error occurs and how to avoid it, I did short video that you can see below. Hopefully AR gets this fixed soon, but if it lingers around a while, at least know we can pinpoint how to avoid. Please assist others if you see them having trouble with it!

 

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  1. Ginger Harper 02/17/2021 10:10 AM
Topic:
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Rainmaker
279,022
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Craig Daniels if only we had you working for Active Rain. Seems that you and Dario find fixes to this stuff faster than anyone else does.

Feb 17, 2021 07:07 AM #2
Ambassador
2,700,291
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

By hook or crook, I haven't had issues with this and can't really say I know what I am doing different

Feb 17, 2021 07:53 AM #3
Rainmaker
5,224,381
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Craig,

Thank you for sharing this with us.  So far, I have not had any problems with the editor, but I have read the complaints on the Q & A..  This is a wonderful explanation. A

Feb 17, 2021 07:59 AM #4
Rainmaker
284,177
Raymond Henson, SRES, GRI
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

That problem has vexed me for some time.  Thank you for letting us know what causes it and how to work around it.

Feb 17, 2021 08:20 AM #5
Ambassador
3,185,013
Anna Banana Kruchten CRS CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Craig I've seen many a Q & A about this topic.  Thanks for sharing a fix!

Feb 17, 2021 09:16 AM #6
Rainmaker
162,130
Dario Ferreira
Attleboro, MA
Internet Marketing

Thanks for the shout-out. 
Maybe the developers will take 5 minutes off their busy schedule to implement it..., but I would not bet much money on it :)

Great video, by the way -  just watched it.
AR is lucky to have you taking the time to go the extra mile.

Feb 17, 2021 09:49 AM #7
Ambassador
2,030,524
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Craig Daniels  i sure hope it works as there are times I would love to use my older laptop on AR to blog and it is useless on AR because of these issues since  October 2020

Feb 17, 2021 10:26 AM #8
Ambassador
1,005,454
Lynn B. Friedman CRS Atlanta GA 404-939-2727
Atlanta Homes ODAT Realty - Buckhead - Midtown - Westside ... Love our City - Love our Clients! - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

ALSO WORKS TO USE THE UP/DOWN ARROWS.

I have encountered the half-page issue often.
The up/down arrows are "work-around". 
If I forget, try to use scroll bar, I SAVE - CLOSE - go to Drafts and start again. L.

Feb 17, 2021 12:40 PM #9
Ambassador
4,425,775
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Great information, Craig...we see members bringing up this issue now and then in the Q and A. I - thankfully - have not yet experienced it but good to know what to do.

Jeff

Feb 17, 2021 02:43 PM #10
Rainmaker
2,920,654
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

You have just addressed the problem I have been having when trying to create a post in Chrome.  My workaround has been to shift to Internet Explorer when writing posts.  I like your idea better!

Feb 17, 2021 04:13 PM #11
Rainmaker
2,920,654
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Craig, on having this blog FEATURED in the Old Farts Club group!  

Feb 17, 2021 04:15 PM #12
Rainer
316,571
Melissa Jackson
Century 21 Alliance Properties - Azle, TX
Helping You Make The Right Move

Thank you for posting. I’ve seen others having this issue. I like this idea instead of changing browsers.

Feb 17, 2021 09:11 PM #13
Rainmaker
717,665
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

I have certainly had this problem. I appreciate the good information

I have also been seeing a not secure warning on my upper bar.... 

I dont know if that is me or AR or both

PS  I really like your graphic  and thank you for the excellent information

Feb 18, 2021 01:14 AM #14
Rainmaker
1,725,177
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

I've seen quite a few questions about this issue, so thank you for doing the investigation, and documenting the issue/cure.

Thank you!

Feb 18, 2021 05:05 AM #15
Rainmaker
3,262,237
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR¬ģ Real Estate in East Valley AZ

I experienced that when I switched from Firefox to Chrome and quickly figured out that it was the scroll.  Luckily, I have a touchscreen, so I just scroll with my finger.

Feb 18, 2021 05:30 AM #16
Rainmaker
1,625,728
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Thank you Craig AND Dario Ferreira for your diligence in helping us while the developers work through the myriad of changes that need to be made to the platform.

Feb 18, 2021 06:39 AM #17
Rainmaker
4,091,450
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Craig Daniels ,

As always you help us work through issues and always give such logical advice and explanations. Thank you for always clarifying things.

Feb 19, 2021 04:32 PM #18
Rainmaker
160,590
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Craig,  I have always used the two-finger scroll on trackpad. 

Works like a charm. 

Your AR title should be Training Director :))

Feb 20, 2021 09:47 PM #19
Rainmaker
803,033
Andrea Bedard
Thompson Company, REALTORS¬ģ 240.593.2860 - Silver Spring, MD
Fluent in German and Real Estate * M.A. ABR ASP

I saw this happening all the time Craig, so much so that I quit writing my posts in Chrome, although I prefer it over others for pretty much everything else. Firefox doesn't play these tricks on me, so I've been using both: write & publish in Firefox, read & comment in Chrome. I'll most definitely give your tip a try! Thank you. 

On another note, no more issues adding pics! Yeah! 

Feb 21, 2021 09:16 AM #20
Rainmaker
4,604,857
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Craig, so glad you are back to give us all instructions for the glitches we see here in the Rain, thank you! 

Feb 23, 2021 07:10 AM #21
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