Being About Excellence

By
Real Estate Agent with HomeSmart Real Estate BR030809000 AZ Broker BR030809000

 

'Being about excellence' has been my motto for many years. It means that I will go the extra mile, or ten, to give our clients the best possible service. Giving the best possible service is almost as great as receiving excellent service.

 

And when 'things' don't go as expected and the service is less than great, it stands out like a sore thumb. Recently I've had two experiences that were opposite of each other.  One was incredibly awesome service and the other was not that great.

 

Yesterday, in walks a young man that doesn't appear to be old enough to be a licensed contractor.  OMG this young man's depth of knowledge and attitude was amazing. He was so about 'being about excellence' that it blew our socks off.  You see, his father is a contractor and taught his son well from a very young age.  This young man has been a contractor in another state and just took his test to become one here in AZ. He and his fiancé now live here and intend to make AZ their home. We are looking forward to hiring this young man when the time is right.  I have a feeling he's going to do extremely well.... extremely well.

 

The other experience is with our cleaning service.  We adore the owner and know she is 110% about 'being about excellence'. She has done many of our move in/move out homes for us over the years and also cleans many of our client’s homes to this day. That is how good she is! 

 

Last week she had a new gal with her. We didn't meet the new gal as we were out with clients.  When we returned home, we started noticing half-done things?  This is so not what we're used to by a long shot form our cleaning service. In fact, it was the opposite. I decided to talk with the owner this week in person, when she was at our house.  I told her what happened and how we  absolutely know that's not how what she believes in... which is 'being about excellence’.  She let me know she would make sure all was perfect once again and she apologized for the gal's lack of attention to details.  Thankfully she brought different gal this week that has a great attitude and I'm sure things will look good when she's done. I trust her.

 

'Being about excellence' creates awesome results and long lasting, trusting relationships!

 

Posted by

 


                                                            

 

Anna “Banana” Kruchten

Broker, CRS, CRB

HomeSmart Real Estate

602-380-4886

Certified Residential Broker  CRB

Certified Residential Specilist CRS

ADRE Real Estate Instuctor

 

 Your Referrals & Testimonials Are Greatly Appreciated!

 


 

 



 

 

   

 

 

                  

Comments (38)

Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Kat Palmiotti she is a very smart gal and honestly one of the best cleaners I've had over the years. She is about making things right. That's what I like about her. No excuses.

Feb 26, 2021 09:20 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Exactly Ron and Alexandra Seigel peace of mind plus I don't have to check in on them to make sure projects are going well or on time.  I know what you mean about 'Edith' day.  A client of ours (and neighbor) can't believe his good fortune by hiring our gal.  He talks about it all the time....so darn funny.  I made sure to tell our gal yesterday that he is her biggest raving fan!!!  Well....that's probably half ture. I am as well.

Feb 26, 2021 09:23 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Hello Miss Anna Banana Kruchten CRS CRB, Phoenix Broker 

I recently had a similar experience with an electrician that brought someone else to work with him on a big job. I had a private discussion with him and he returned to make it all right ... because he is all about excellence too ... the person he brought to help ... no so much.

Feb 26, 2021 11:35 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Kathleen Daniels, Probate & Trust Specialist it's interesting where some people come by this philosphy (work ethic) quite naturally and the others don't understand the value of giving it your all.  Things go so much better on all levels when being about excellence.

Feb 26, 2021 03:19 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Anna unfortunately not everyone has the same work ethic, so when we are use to excellence, it sticks out like a sore thumb when someone does a half donkey job.

Feb 26, 2021 03:34 PM
Winston Rowe & Associates CRE Investing Financing
Winston Rowe & Associates - Saint Clair Shores, MI
No Upfront Fee Commercial Loans

Anna, it all boils down to good customer skills.

Feb 26, 2021 07:23 PM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I often think real estate professionals who demonstrate the most excellence are those who take care of their clients so well that it's made to look easy.  Often the client has no idea the amount of effort that goes on behind the scenes to make transactions move smoothly.  It's a coordinated dance between agents, lenders, pest control companies, title companies, etc.

Feb 26, 2021 07:47 PM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Anna, on having this blog FEATURED in the Old Farts Club group!  

Feb 26, 2021 07:48 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi George Souto so true.  It always makes me think.....if you would just 'get it' things would work out so well for you and your clients.

Feb 26, 2021 08:49 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Winston Rowe & Associates CRE Investing Financing it's about that and a whole lot more. People know when people are genuine and going above and beyond.  Welcome to ActiveRain!

Feb 26, 2021 08:50 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Myrl Jeffcoat absolutley! There are those of us that make it seem so easy and simple for our clients and they have no idea of the years of experience and wisdom we have to do just that.  And isn't it great we can give that to our clients.  Thanks for the feature in Old Farts!!

Feb 26, 2021 08:52 PM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Great examples Anna Banana Kruchten CRS CRB, Phoenix Broker - we do have to remember that excellence is something we should all strive for daily. With our personal and professional relationships - it's all about respect and trust. 

Feb 27, 2021 06:28 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

I wholeheartedly agree Debb Janes EcoBroker and Bernie Stea JD .  And plus....it's just so much more fun being about excellence (vs just ho hum).  Energy begets more energy!  Enjoy your day.  Hugs to Finnegan!!

Feb 27, 2021 09:16 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Anna, My dad in the restaurant business would always say, give a good product and if people don't like it give them there money back and offer to buy their meal.  I have a lot to learn at a young age of doing the right thing.

 

 

Feb 27, 2021 09:30 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Being about excellence is the only way to be.  Wonder what happened to the not so excellent cleaning gal.

Feb 28, 2021 04:23 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I enjoy trying to be and do my best; hopefully reaching for that goal of excellence Anna Banana Kruchten CRS CRB, Phoenix Broker 

Mar 04, 2021 07:20 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Anna and going the extra mile is always the way to be the best of the best.  I guess that why my motto is Where there's a Will there's a WAY!

Mar 06, 2021 10:09 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Why would someone stay in this business if not shooting for excellence Anna Banana Kruchten CRS CRB, Phoenix Broker 

Mar 06, 2021 09:46 PM
Ricki Eichler McCallum
CastNet Realty - Corpus Christi, TX
Broker,GRI,ABR, e-Pro, TAHS

Great post, Anna!  Excellence should be our goal no matter what job we do.

Mar 09, 2021 04:53 PM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I'm so glad you had that converstion with her, Anna. I think more people than you think, would have changed services and the owner would not know what she needed to do to continue 'being about excellence.' I know she appreciates you for your honesty with her.

Mar 20, 2021 07:38 AM

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