Complaints from the public happen when you are in business and I've been lucky in my real estate career to not have one, until today. Now, this complaint really isn't against me, but more against the seller for not disclosing something in the contracts, and the buyer wants to blame the seller and I for not disclosing what he considers very material, and says he wouldn't have bought the house had he known.
You see this buyer wasn't mine, I didn't know anything about the buyer besides he liked the home and the area. But, what I didn't know, that might have brought up this material fact, was that he ran a business out of his home. But, the buyer's agent never told me or the seller this. He just said he was moving from central Oregon to be closer to most of his clients.
Now, the title of this of this post had I actually said it, would have just sent this buyer off the deep end, because his complaint is there is no mail service in this town. You have to have a PO Box and drive to the post office to get your mail. I didn't personally think there were places like this anymore, but apparently this little town doesn't have mail trucks and mailboxes.
Not having a mailbox in front of a house is very common for this area, usually you just have a common box at the end of a street where you pick up and send your mail from, so the mailman can just stop at one place and drop off and pick up everything. But, this town went one step further and has only one common place, the local post office.
This has made the buyer very upset and this isn't something that is on the disclosure forms. If he didn't tell us that this was important to him, how were we supposed to know? Now, I'm guessing, like me, he assumed that it was just a common mailbox at the end of the street somewhere. Lucky for me, one of my other clients has a mail forwarding service, that they will pick up and deliver your mail from the post office twice a day for a very reasonable rate and then take any mail you have back to their business and ship it out for you at no charge. The other agent and I picked up the cost of this for one year and this has made his client very happy, but it may not have been that simple.
So, please if something is important to you, please ask. I will always answer truthfully, even if it loses me the sale, but if I don't know what is important to you, then there is no way I can tell you everything