Are you fake busy or busy as a bee???

By
Mortgage and Lending with Social Media - Infinity Home Mortgage Company, Inc

busy bee

 

How many times do we use the phrase, "I am so busy, there is not enough time in a day". As a professional mortgage banker, helping people with FHA loans and Conventional loans, I have been very busy the last few months. And there are times, no matter what month or time of day, I am beyond busy. At times, I will admit, I will ask someone if I can call them back in a few minutes, maybe an hour later, or that night. Sometimes, I will just ask them if I can speak to them tomorrow. I have always believed in setting my clients expectations to a certain level, no matter how good or bad the news is.

 

not busy

But are you the other type of person that is not organized, who always says you are extremely busy, but you aren't doing much? Or you just get to people after you are done lounging at work? A huge pet peeve of mine is when a consumer tells me that they spoke to a loan officer who never gave them a good faith estimate. I tell them to call that person up and ask for it. That loan officers response is that they will send it out soon. 3 days later, nothing. The consumer's answer?  "ah, they must be busy".  No, no, and triple no. You are never that busy. I can't stress this enough to all consumers out there. There is busy and there is poor execution. If you want a laugh, Randy Prothero wrote this : What Takes More Than Three Weeks and is Quite Annoying?

 

 

As always, there are many kinds of busy. But what do you put up with?  If you don't know any better, do you just sit back and wait?  Do you call back that same day?  The next day? Yes, I think so many of us demand service now, same day service, and sometimes will let the other party know this.  But does this force others to give you answers quickly, that might be incorrect, because you expect things in "now mode"?  Does this result in poor service?  Do you respect someone that gives you an answer that you don't want to hear?  Which may result in costing you more money in the long run, because you went to a "yes sir" type of person? 

Overall, when it comes to mortgages and real estate, if you are speaking to a professional, they will be upfront with you.  If you are the type of person that can't except that answer and seek help elsewhere, remember, it might come back to haunt you. Yes, we all want your business, but at what price to you, the consumer.  Keep in mind, some of these red flags also. It may save you thousands of dollars. Consumers need to be aware of these Red Flags !!!!

 

 

PS.... Randy Prothero's post was funny to me, because I have been in mortgages for almost 16 years. But it was not hilarious funny, it was sad funny. In all honesty, extremely sad and I can't believe people practice business like that. I don't care what kind of producer that you are, that is why people have what's called, "assistants".

 

 

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For more information on FHA loans, please go to this link. The FHA Expert

For more information on how you can obtain your dream home, please click here : Mortgage Financing Options

For important mortgage insight to watch for, please read : Consumers need to be aware of these Red Flags !!!!!


Copyright © 2008 by Jeff Belonger

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For more information on FHA loans, please go to this link. The FHA Expert

For important mortgage insight to watch for, please read : Consumers need to be aware of these Red Flags!

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For information about FHA myths & FHA rumors, please read : FHA Myths & Rumors

 

Copyright © 2011 by Jeff Belonger of Infinity Home Mortgage Company, Inc

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Rainer
24,868
Veronica DeCarolis
Weidel Realtors - Flemington, NJ

Gee I hope I'm never guilty of being too busy to respond properly to a client.  Veronica

Jun 24, 2008 09:43 AM #1
Rainmaker
2,782,729
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Rich, Sometimes people need to speak to you NOW and I always stop and take the time if I can, even if it's during dinner.  I don't know if that's right or wrong but I will take the time to help someone or call them back as soon as possible.

Jun 24, 2008 10:37 AM #2
Ambassador
517,445
Stanton Homes
Stanton Homes - New Home Builder - Raleigh, NC
Design/Build Custom Home Builder in North Carolina

Jeff - I agree with setting expectations, then FOLLOWING THROUGH.  If someone tells me they'll do something by tomorrow, I should be able to count on that, and not have to call them back 4 days later.

Jun 24, 2008 10:44 AM #3
Rainmaker
149,087
Gary Miljour
Lend Smart Mortgage NMLS#207208 - Southern Pines, NC
Mortgage Originator NMLS Licensed in AZ and NC

Jeff, I can't comment on your blog right now.  I will get back with you in 3 weeks, I am extremely busy right now.  LOL.

 

So True.

Jun 24, 2008 12:29 PM #4
Rainer
22,390
Jeremiah Wean
Lakewood Lending Group, LLC (NMLS#132141) - Indianapolis, IN
NMLS#132221

Buzzy, buzzy, BEE.  FHA and the States are trying to make it a little more difficult by changing the rules in true emergency fashion, every other week.

Jun 24, 2008 12:55 PM #5
Rainer
304,164
Cynthia Tilghman, Realtor® Onslow County NC Home Specialist
Kingsbridge Realty, Inc - Hubert, NC

Hi Jeff,
You set the bar high, now all you lenders please step up and measure yourself by Jeff's bar.

Jun 24, 2008 01:22 PM #6
Rainer
55,271
Frank Marta
Nuhome Group, LLC NMLS#:835196 - Houston Tx | Mortgage Broker| 713-373-0345 - Houston, TX
Texas Home Loan Specialist NMLS#: 245813
Setting expectations is key to this business. Follow up is where the money is!
Jun 24, 2008 03:09 PM #7
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895,725
Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production

Nice....I have always defined my recruits as either Players who come to play to win or Pretenders.  Pretenders say all the right things, but never deliver.  Pretenders have flocked out of the business when times got tough.  This is great fo us all.

Jun 24, 2008 04:04 PM #8
Rainmaker
659,609
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

It is sad that there are folks out there who practice business that way.  I guess that is what will guarantee the rest of us job security.  It also hurts the image of our industry.

Jun 24, 2008 08:53 PM #9
Ambassador
533,690
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

Jeff - Follow up has always been one of my strong suits, whether the news is good/bad/indifferent.  I've been very busy as of late as well and try to keep up with everything and everyone accordingly.  Randy's comment above is dead-on.

Jun 25, 2008 05:24 AM #10
Rainer
61,519
n d
Naoma Doriguzzi - Virginia Beach, VA

there is never a good excuse to not get back with a client within a day...even just to update them on when you will be available.  That is why I always get email, cell phone and home phone.  there are too many ways to communicate these days to not get back with someone.

Jun 25, 2008 08:20 AM #11
Ambassador
670,528
Paul McFadden
Paratex - Seattle, WA
Pest Control, Seattle, WA.

Hi Jeff: I'm pretty busy and it's starting to yield some good results. Personally i try and keep my head down and away from the water cooler! If I find I'm losing my track, I'll go do domething else for a period until I can get back in the game. Take care.

 

Paul

Jun 25, 2008 10:57 AM #12
Rainer
333,711
Danny Thornton
R & D Art - Knoxville, TN
WordPress Guru

Jeff, the "busy as a bee" reminds me or the Fed-Ex commercial where the guy is in his office and has nothing to do but has not gotten use to it yet.

Oh well, if it saw it you would remember it.

The thing that is scary to me in this post is it is off both sides of the industry. I had a loan that went south real quick and my loan officer never got me involved. The customer called corporate and got my name and contacted me. When I tried to reach my loan officer I would not get a response. I sent an email to all parties involved to let them know that I would review the issue and straighten the loan out. At midnight I got a response from the loan officer that he had things under control and would be in touch with the customer the next day.

The following day, I contacted the borrower again to find out that my loan officer now has a "day job" and he is only reachable by night. Unacceptable and will not be tolerated. As the loan moved forward, my loan officer was always 2 days behind in the progress of the loan. It is sad, but true.

Jun 25, 2008 02:50 PM #13
Rainer
123,908
Nannette Turner
Keller Williams Lynchburg - Lynchburg, VA
Online Marketing Home Ownership Advocate Specialis

Jeff I have a couple loan officiers that I work with regularly.  But I'll admit my favorite always calls me back within the hour no matter what is going on and never is too busy to talk with a client of mine.  I have another one who is also very good been in the business a long time and she will ususally call me back by the end of the day.  Sometimes that really makes a huge difference in the situation in my market. 

Jun 25, 2008 10:05 PM #14
Ambassador
523,306
Tracy Santrock
Fonville Morisey/Santrock Realty Group, Inc. - Cary, NC
Raleigh - Cary Realtor/Broker In Charge

Jeff, sometimes I wonder.  Am I doing the right thing or am I just doing to be doing in hopes that it will be the most efficient at the time.  When you're into blogging you can get carried away.  You just have to ask yourself if what you are doing at the the moment is the most efficient at the time.

 

Jul 05, 2008 07:45 AM #15
Rainmaker
467,599
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals

 

 

 

Jeff-I have to agree set the customers expectations.  I try and be very truthful when I can return the call. 

I would rather have all the info I need or spend the amount of time they deserve than short change them. 

Congrats this post has been selected for a Bloggers Choice Selection.

Jul 24, 2008 02:48 PM #16
Rainmaker
288,984
Pippa Mac
Chevaux Group Realtor, The Woodlands and Spring - The Woodlands, TX
The Woodlands TX Real Estate

Hi Jeff,

Great post and an excellent reminder on prioritizing things! 

 

Sep 04, 2008 08:50 AM #17
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