Speechless Sunday: Peer Review Surprise

By
Real Estate Agent with Thompson Company, REALTORS® 240.593.2860 MD594797

At the end of last year I was working on a particularly challenging transaction, the kind that will stay with you for the rest of your career. The kind that becomes a cautionary tale and may have caused a few gray hairs to appear. The kind that makes you question (once again) if our industry standards are too low and what ever happened to broker supervision? 

At this point, I could go on a rant and tell you all about this particular listing agent's conduct, before, during, and after the transaction, the hours I spent hunting down documents, answers, responses, and the many, many calls with my buyers, my broker, our fabulous loan officer*, and the title attorney. But I choose not to.

Instead, I want to share with you what popped up in my inbox just as we were in the thick of it, at the very moment I questioned (for just a second) my career choice and what else I could possibly do to salvage the transaction. I got a notification from Peer Review with the following words:

Andrea Bedard Realtor Reviews

Tizita was the coop agent on a transaction I had closed a couple of months earlier. Her review rendered me speechless for a moment, as it came in unexpectantly, and at just the right time. Just like that Tizita reminded me that there's a new generation of agents following in our footsteps and they do take notice. My cooperative nature got our deal to the closing table with happy clients on both ends. Listing agents and buyer's agents from different brokerages are not adversaries but cooperating agents, collectively driving the transaction forward to reach one common goal
 
We ought to remember that always, but especially when the market is hot, competition is fierce, and transactions become emotionally charged. 
 
Tizita reminded me that I was doing all I could do, and then some, and while there may be a super challenge on occasion, there are many, many more that I will remember for all the right reasons. Her words reminded me that I am the professional and as such I will resist the urge to fire back, and will go for a run instead to be able to respond calmly and armed with facts. 
 
Her words inspired me to continue to drive my challenging transaction forward, despite a lack of cooperation from the listing side, and to turn it into a success story.
 
We did just that.
 
*Looking for one of the best loan officers in Montgomery County, MD? Call Cylda Hodo with First Home Mortgage
 
 
Posted by



ANDREA BEDARD, M.A. ~ THOMPSON COMPANY, REALTORS ~ 

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Thompson Company, REALTORS

16910 Oak Hill Rd, Silver Spring, MD 20905
o: (301) 384-9177 c: (240)593-2860

andreabedard.re@gmail.com

Andrea is a REALTOR® based in Silver Spring, MD, who has enjoyed assisting buyers and sellers in Montgomery and Howard County, MD (and beyond) for 17+ years now. She always answers the phone with a smile, is fluent in Real Estate & German, pro preservation, passion and coffee fueled. 

Ready to fall in love? Then let's get started on writing your unique Real Estate story. Happy ending guaranteed. Click here to begin!

 

 Andrea Bedard, Thompson Company, REALTORS: from Just Listed to Just SOLD

 

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Comments (12)

Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Andrea... the second best thing to a testimonial from a happy client is one from a cooperating broker! Congratulations.

Apr 11, 2021 08:52 AM
Andrea Bedard

Thank you Nina! Yes, it very much is. 

Apr 11, 2021 04:43 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Andrea, I have a new (one year in) agent, and she has been quite a joy to work with, and those are the ones we need to focus on, and forget the drama-kings and queens.  Congrats!

Apr 11, 2021 09:05 AM
Andrea Bedard

I am trying Joan! There are a lot of agents I've had very pleasant, smooth transactions with, and hope to deal with again. That is not to say that we didn't battle it out a bit for the best terms for our clients - but it was done in a friendly and respectful manner. 


Thankfully, my list of drama kings and queens is a short one. But I absolutely warn my sellers when I see their names pop up. 

Apr 11, 2021 04:45 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Job Andrea on getting this from the other agent.  We all know you do a great job from what we know about you from the zoom meetings.

 

Apr 11, 2021 09:27 AM
Andrea Bedard

Thank you so much Will, I really appreciate your comment. I will see you Tuesday!

Apr 11, 2021 04:46 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Sunday afternoon, Andrea.

Have an outstanding week.

Apr 11, 2021 01:45 PM
Andrea Bedard

Thank you Roy, wishing you a wonderful week as well. 

Apr 11, 2021 04:47 PM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good afternoon Andrea! It doesn't surprise me as you are soneone I look up to as well. Great job!

Apr 11, 2021 02:10 PM
Andrea Bedard

Thank you Rocky! Your comment means a lot, I appreciate it very much. See you Tuesday. 

Apr 11, 2021 04:50 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Andrea- congratulations are in order for you and for the coop agent who took the time to write that very lovely review. Isn't it funny how when you're wondering about someone who has been less than professional, somehow you are shown that there is hope in the form of another agent who is what you'd hope more agents would be like. 

Apr 11, 2021 03:54 PM
Andrea Bedard

The timing was perfect Kathy, and I absolutely plan on following up with Tizita to see how she's doing. I'd love for her to succeed and would welcome working with her again any day. 


Thank you very much!  

Apr 11, 2021 04:55 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

How wonderful. Sometimes messages come to us at just the right moment. 

Apr 11, 2021 06:23 PM
Andrea Bedard

They do Kat!

Apr 12, 2021 07:39 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Just demonstrates than when a professional is on the job everyone takes notice, even the agents on the other side of the deal.

Apr 11, 2021 07:29 PM
Andrea Bedard

Thank you Ed! Tizita's feedback was invaluable. Considering what a difference it made for me, I'll do better with complimenting the agents I am having great experiences with. 

Apr 12, 2021 07:43 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

It is always good to remind ourselves of the good transactions but also be prepared for the tough ones.  I have had quite a few transactions that were unpleasant and also dealt with too many unpleasant people in my career, but I am always reminded of the ones that truly were fun to work with.

Apr 12, 2021 05:51 AM
Andrea Bedard

The challenging ones can zap your energy and take all the fun out of it! For the most part, I absolutely LOVE my career and when there's a hiccup, it helps to remember all the many reasons why. I'll have to make more of an effort again to let coop agents know how much I enjoyed working with them/appreciate the smooth transaction. I used to send out Thank You cards until I got busier and busier.. but I need to make time for that again.  

Apr 12, 2021 07:51 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Andrea - this is most rewarding for you I am sure.  When a new person in my professon compliments me I feel that I am doing the right thing.

Apr 12, 2021 08:00 AM
Andrea Bedard

It was/still is very rewarding Grant. I very much believe that we can accomplish the best results for our clients - and shine a positive light on our industry - when we collaborate. 

Apr 12, 2021 05:42 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Sometimes the Universe conspires to give you the boost you need just when  you need it most. Goodfor you for inspiring the next generation of good agents.

Apr 16, 2021 08:15 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Andrea:

 

What a wonderful reminder that despite some very difficult transactions that there are those who truly appreciate our efforts! Even though we might feel we did a great job it's always nice to have that recognition. Great job, and congratulations!

 

Jeff

Apr 16, 2021 08:17 PM