Sometimes I just shake my head. You ask a simple question. You await a simple answer. Only to find the other party wants to make things complicated.
It was innocent and simple. I asked what are the dates and times for the (REDACTED) event? I was only expecting 1 email reply back and that email would contain the dates and times. Instead, I got a series of emails basically saying “Check the website”. Mind you, if they had taken the time to check the website, they would have seen that the easy-to-use information that they claimed was there, was in fact not there. So, each time they said “check the website” I replied how I had already checked the website and the information was not there.
By the 12th email, I tried a different part of the website. There was an event with slightly different dates and a slightly different name. I sent that information in my next email and asked if this might be my answer. I was told no I had the wrong information. However, when I was told I was wrong, still there was no help with what the correct information may be.
So, then I asked again, and got a new link. The link once again did not answer my question. If they had visited the link before sending it, they would have already known that. So finally, I called the venue hosting the event and asked them. They gave me the dates and times (which were actually the ones I had discovered earlier but then was told that I was wrong). By the time it was all over, 17 emails stretching over 3 hours to answer a simple 30 second question.
Why? Because instead of taking 10 seconds to double check the “pat” answer, they just sent me the link.
We must understand that in business, sometimes we can do a world of good just to take 10 seconds and verify information before we send it out. Our ego and impatience can cost us a lot of goodwill by the time we discover the information we swore was correct was, in fact, wrong.