Busy, overworked, too much to do, six files ahead of yours, there's a pandemic, the process is slow due to COVID, it's the end of the month! Emails, texts, and calls are not being answered. Getting auto email responses or voice mail is full. And one of my favorites:
" It's not my fault; my assistant was supposed to do that."
Another new one for me: "I only check emails once a day; my admin person will let me know if anything is important enough for my attention."
I need a showing before the Open House; it is not a convenient time.
And: "Good Morning! I have six files ahead of this one, I am working on files closing 4/15 right now, so I can get to this file today or tomorrow." ( I received the above email a week ago for a closing 4/16!)
Is it possible you are using these as excuses!
In just the last two weeks, I have heard all the above and quite a few more!
Just a note:
Delays re: Covid-19 have been around for a year.
And twelve times every year, we have an end-of-month deadline!
If these are the responses you are giving or receiving, maybe you are TOO busy taking care of things other than clients!