Taking Care Of Business Or Giving Excuses

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

 

Busy, overworked, too much to do, six files ahead of yours, there's a pandemic, the process is slow due to COVID, it's the end of the month! Emails, texts, and calls are not being answered. Getting auto email responses or voice mail is full. And one of my favorites:

" It's not my fault; my assistant was supposed to do that."

Another new one for me: "I only check emails once a day; my admin person will let me know if anything is important enough for my attention."

I need a showing before the Open House; it is not a convenient time. 

And: "Good Morning! I have six files ahead of this one, I am working on files closing 4/15 right now, so I can get to this file today or tomorrow." ( I received the above email a week ago for a closing 4/16!)

 

Is it possible you are using these as excuses!

 

In just the last two weeks, I have heard all the above and quite a few more!

Just a note:

Delays re: Covid-19 have been around for a year.

And twelve times every year, we have an end-of-month deadline!

excuse

If these are the responses you are giving or receiving, maybe you are  TOO busy taking care of things other than clients! 

 

 

Margaret Rome

 

 

Comments (24)

Jeffrey Richman
Immediate Home Solutions - Waxhaw, NC
Creative Real Estate Specialist

Hi Margaret,

It seems that everybody has an excuse for something, when, in fact I have found that some are just plain lazy and don't want to do anything that requires them to actually do something!

Apr 12, 2021 07:17 AM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Excuses don't cut it around here. Step up to the plate - period.  Have a wonderful Monday, Margaret. D 

Apr 12, 2021 07:26 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Margaret. Sometimes I wish it was legal to tape record folks and then play what they said to their clients

Apr 12, 2021 07:47 AM
Margaret Rome Baltimore 410-530-2400

Rocky, I have these responses in writing! Saving the emails!

Apr 15, 2021 08:45 PM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Sometimes it is just the good sense to NOT say what is actually happening and letting someone know you will be right on it.  I had a lender that my buyers have to use tell me, "I've got to get some ALTAs together for final disclosure.  That's more important that you guys right now."  Hello?  That is very true, but why they hell SAY it?

Apr 12, 2021 09:27 AM
Margaret Rome Baltimore 410-530-2400

Today, I had a very similar response to a scheduled closing (not happening) tomorrow. 


"I need to get my packages out for today first."

Apr 15, 2021 08:44 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

If it's important you'll find a way. If not, you'll find an excuse.  What IS frustrating is waiting on other people to get their priorities straight! 

Happy Monday, Margaret!

Apr 12, 2021 10:33 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Margaret I have heard most of those excuses, but the one just check mail once per day would be a new one. 

Apr 12, 2021 03:27 PM
Margaret Rome Baltimore 410-530-2400

The person making that comment was very proud stating,  " he has his business so under control."

Apr 15, 2021 08:48 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

You know I haven't run into 'excuse people' as of late (thankfully).  Everyone is running on a smooth ship and keeping things moving forward.  When I do hear somebody waa waa waaing.....it's like TMI.  Enough of why you didn't do what you said you'd do.

Apr 14, 2021 03:33 PM
Margaret Rome Baltimore 410-530-2400

Anna,


In these cases, "silence would be golden!"

Apr 15, 2021 08:49 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Margaret:

It's certainly frustrating to hear excuses like this...but it's even worse to hear nothing at all.

Jeff

Apr 14, 2021 09:54 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jeff, And today's email for a scheduled closing tomorrow 

" I am not sure about closing tomorrow,  I need to get my packages out for today first..." 

In case you are wondering... there is not a closing tomorrow!

Apr 15, 2021 08:40 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Margaret-my high school principal had a sign on his desk that said "I don't expect you to make good excuses...I just expect you to make good."   Sometimes we're all so polite that when given one of these excuses, we don't speak up and say that "it's not ok."

Apr 17, 2021 01:24 PM
Margaret Rome Baltimore 410-530-2400

Kathy, Love your HS principal's sign!


"... don't expect you to make good excuses. I just expect you to make good."

Apr 18, 2021 09:19 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Apr 17, 2021 05:53 PM
Margaret Rome Baltimore 410-530-2400

Kathy, Love being featured in your  group. Thank you so much!

Apr 18, 2021 09:20 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Margaret. Not interested in excuses, I want results in a timely manner. Enjoy your day!

Apr 18, 2021 05:09 AM
Margaret Rome Baltimore 410-530-2400

And I so agree, Wayne!

Apr 18, 2021 09:21 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Margaret,

So glad to see your post featured. So right on as to what we are hearing lately. When results are needed these excuses are not what we want to be hearing.

Apr 18, 2021 06:23 AM
Margaret Rome Baltimore 410-530-2400

Dorie, I do love :


''When results are needed these excuses are not what we want to be hearing''.

Apr 18, 2021 09:23 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Margaret 

These excuses are not acceptable in my book.  Congrats on Being Featured by Kathy 

Apr 18, 2021 06:27 AM
Margaret Rome Baltimore 410-530-2400

Hannah, Those excuses should not be acceptable in anyone's book.


Thank you!


Always so good to see you!

Apr 18, 2021 09:24 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Margaret,

Excuses and "I'll try", do not cut it with me. But we are all human and those who own up to it are more easily forgiven.  

Apr 18, 2021 04:06 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sheri, Our clients, when under the pressure of a move,  should not have to worry about what is on the professional's plate.

Apr 18, 2021 09:27 PM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

Yep, 12 times a year we have the end of the month. I always hate the 'bottom of the pile' excuse too.

Apr 20, 2021 07:14 AM
Margaret Rome Baltimore 410-530-2400

Lyn,


I may be at the bottom of the pile, but you may not use that excuse with me and then expect future business. 

Apr 26, 2021 09:01 PM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in German and Real Estate * M.A. ABR ASP

YES, Margaret please shout it from these virtual rooftops! Excuses such as these are just frustrating. Many in the industry have come to view the closing date as a "possibility" rather than the "time is of the essence since is a legally binding contract".*

You always move mountains Margaret, one of the reasons I admire you so. There are no excuses in your business, but dedication and a go-giver/getter attitude. 

*P.S. I can hear you say it. Yes, I'll write a post 😃

Apr 20, 2021 10:17 AM
Margaret Rome Baltimore 410-530-2400

You read my mind, Andrea 🙃 Please go write a post!!

Apr 26, 2021 09:02 PM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

You sure did nail this Margaret.  Excuses Excuses.  The "It's All about Me" syndrome on full display.  People love to advertise their failings and rudeness.  It would be great to sprinkle them with a dose of Dale Carnegie.

Apr 20, 2021 12:11 PM
Margaret Rome Baltimore 410-530-2400

Thanks, Kris! I agree it would be great to give them a bit of Dale Carnegie.

Apr 26, 2021 09:04 PM
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Great post - we've seen a lot of excuses the past year+ as things have gotten busy.  I tend to give the benefit of the doubt once (COVID, sickness, issues like that affecting an office), but the "we're working on other people in front of you in line" excuse I have no tolerance for - never should've let the line get so long!

Apr 20, 2021 01:57 PM
Margaret Rome Baltimore 410-530-2400

John, You and I are thinking the same on this one. No matter how busy we get, the clients don't need to hear about what's on our plate! Hope to see you tomorrow on Zoom!

Apr 26, 2021 09:07 PM