"Your Agent Doesn't Know What She's Doing"

By
Real Estate Agent with Long and Foster REALTORS®, Gainesville, VA VA License # 0225089470

"Your Agent Doesn't Know What She's Doing"

Wouldn't it be nice if the neighbors of your newly listed sellers would keep their noses out of your business?  This past weekend, I had to talk a seller off the ledge after being convinced by her neighbor she was underpriced and going to ruin neighborhood property values.  Mind you, the neigbhbor had been upgraded to the nines and priced even lower. 

Today, I met a photographer at an upcoming condo listing.  This incident involved a seller not in a panic, but absolutely certain her neighbor was off base.  The neighbor evaluated my decision to not do dual agency on my listings as ill-advised.  Apparently, the neighbor has a friend that wants the unit and just KNOWS that if I represented both sides her friend would get it.  She told my seller, "Your agent doesn't know what she's doing."

In knowing this seller less than a week, I already had her sold on my way of doing business.  As she explained to her neighbor, "Chris Ann explained to me she doesn't do it because this isn't about her making more money, it's about us getting the best representation.  When she represents both sides, she can't advise as she would if she was just representing us.  She is doing exactly what we want her to."

The neighbor huffed off.  Seems there are buyers looking for any angle they can to get into a listing.  Those buyers are generally the ones avoiding the angle of digging deep in their pockets, finding the extra cash, going above list and waiving contingencies.  That's what it takes these days in competitive situations.  It's not about how much I make, it's about how much the seller makes.  Make them a great offer and you are golden.  

Comments (37)

Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Chris Ann,

You can never see both sides of the coin at the same time. It is sad that real estate agents have such a poor reputation, because most that stick around beyond a few years really know their stuff. I am glad your clients recognize this and are opting to be well served.

Apr 23, 2021 07:34 AM
Chris Ann Cleland

Our reputation is only as good as the least among us.

Apr 23, 2021 05:45 PM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

I was sad to learn I had lost a listing to another agent last week.  I just checked it and they have already dropped the price from $781,000 to $735k to $699k this week.  The listing agent doesn't even have a virtual tour posted of the home.

Apr 23, 2021 09:04 AM
Chris Ann Cleland

Price drops in a seller's market?  WTH?

Apr 23, 2021 05:45 PM
Lea Lagueux
Future Home Realty - Saint Petersburg, FL
Your Tampa - St Petersburg Local REALTOR

Great post Chris Ann - condos do seem to be the worst for this kind of activity.  Last month i had a neighbor tell an agent showing my listing at a Clearwater condo that the property was sold and no longer available.  Luckily the agent was smart enough to call me while she was showing the unit.   And yes, in Florida dual agency is not allowed.  We either have to be in transaction brokerage or no-broker relationship. 

Apr 23, 2021 09:36 AM
Chris Ann Cleland

I've been learning more about Florida brokerage having had a friend move down there and get in the business.  Very different.

Apr 23, 2021 05:45 PM
Doyle Davison
Hawaiian Beaches Hawaii - 714-968-6767 - Huntington Beach, CA
30 years as your Concierge services listing broker

Neighbors have always been the added ear to a real estate agents.  The neighbor will almost always think his property is better and worth more, the neighbor always knows more than the agent.. LOL... .  No wonder real estate is an emmotional buy.  I love real estate because every neighbor and listing and neighbor is so different.  In 2022 expect trials and tribulations in real estate.  Put on your adult panties because I think we are going to see another 2007-2008 in the near future. its so easy to get off topic on this.. HAHA.. 

Apr 23, 2021 10:15 AM
Chris Ann Cleland

This can't last forever, that's for sure.  A correction is coming and I think it will come at the hand of property taxes getting raised to cover the mess our officials left in the wake of the pandemic.

Apr 23, 2021 05:46 PM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

My buyer client did a drive-by on a home she happened to come across, got out of the car and had neighbors swarming all over her telling her all about how bad this house was (the owner had rented it out for years and the trials and tribulations of the tenants were monumental).  So my buyer client called me and said "that house is not worth what it's listed for" and proceeded to tell me all the "gossip".  Turns out the neighbors were right.  That house has so many problems, it still hasn't sold although there was a lot of activity. And the price has already dropped, and still not under contract.  The moral of the story: do listen to the neighbors, sometimes they are self serving and sometimes they are actually helpful. 

Apr 23, 2021 11:00 AM
Chris Ann Cleland

There's no better source of information to a buyer, that's for sure.  What to know what's up?  Ask the neighbors.  But would love for them to leave my sellers alone.

Apr 23, 2021 05:47 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Hi Chris Ann,

I love it! isn't it amazing how some neighbors are an expert in the real estate business? After all they are on-line on Zillow and know exactly the ins and outs of the mechanics of selling real estate!

Apr 23, 2021 11:41 AM
Chris Ann Cleland

It's very annoying.

Apr 23, 2021 05:47 PM
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Chris Ann, you are so right. With the competitive market we're in, every angle is out there trying to disrupt what is becoming the current norm. 

Apr 23, 2021 11:57 AM
Chris Ann Cleland

I hope VA starts clamping down on the nonsense and outlaws dual agency once and for all.

Apr 23, 2021 05:48 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Good for you for having clients who understand that you DO know what you're doing. That says you are a very effective educator.

I laughed at the comments about neighbors wanting the prices to go up. Around here, everyone says the opposite. They don't want prices rising because our taxes rise with them. We've had a huge hike in the past few years.

Apr 23, 2021 01:07 PM
Chris Ann Cleland

The last one I had listed they thought was too high.   Again, they knew more than me.  Sold it though.  Higher than they thought.

Apr 23, 2021 05:48 PM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

Such a meaningful post. This is so true.  Those that don't know need to stick with what they do know. Neighbors can kill a deal quicker than anything.

 

Apr 23, 2021 01:56 PM
Chris Ann Cleland

Neighbors are best to mind their own business unless asked their opinion. 

Apr 23, 2021 05:49 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hi Chris Ann what surprises me is how many people don't realize that if an agent represents both parties it's dual agency (here in AZ) and neither party has the agents full attention and fidicuary responsiblity. I'm not a fan of dual agency  and haven't been for years.  With listings I will refer out any buyer leads as I want to represent my client, and my clients only.

Apr 23, 2021 02:56 PM
Chris Ann Cleland

That's what I do too.  Refer out to another agent.  Even had to do it with my aunt years ago when she fell in love with my listing.  It worked out great and she still thinks I sold her that house.  Never talked to her during it.

Apr 23, 2021 05:50 PM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Chris Ann, what a great job educating your seller.  Seller sounded like a professional agent the way she answered neighbor so articulately.  Pat yourself on the back, your seller gets it and can explain it.

Apr 23, 2021 09:52 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher
Some people always think they know better than the expert S
Apr 23, 2021 10:23 PM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

We've run into those neighbors, and relatives, prior to this market too. It's so interesting to listen to all the attitudes and opinions from people who have no understanding.  And like the others, I'm impressed with the great job your client did  - and you in explaining your position. 

Apr 24, 2021 06:41 AM
Paula McDonald, Ph.D.
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Oh this topic hits so many nerves and I am sure all of us have experienced the "so-called experts" who love to give out their advice.

Apr 24, 2021 06:48 AM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

This is such a great post.  I read it again.

Apr 24, 2021 11:04 AM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Those are golden words any day Chris!

It's not about how much I make, it's about how much the seller makes.  Make them a great offer and you are golden.  

Apr 24, 2021 02:47 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Chris Ann:

 

There ARE lots of "Know It Alls" out there in the real estate business, aren't there? Your seller clearly recognizes that you are doing the best job you can and representing her interests as appropriate.

 

Jeff

Apr 24, 2021 05:40 PM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Well said! I don't do dual period! I firmly believe one can not serve two masters. I will usually ask in a joking way "how many house has your neighbor sold"

Apr 25, 2021 06:58 AM
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

The unlicensed & inexperienced certainly do know it all...

Your client has a true pro on her side and can thankful for that!  Great post!! 

Apr 30, 2021 04:53 AM
DeCatastrophe Pas

Well what I really would like to avoid is when my broker does something that I don't want. That can cost me money. This is why when I invest, I am always my own broker. Even if I trade real estate stocks or crypto. I use Mix Bitcoins services to protect myself form theft. As for investments, I am always on my own.

May 03, 2021 04:01 AM