How do I get Active Rain to stop charging my debit card annually?

By
Real Estate Agent with Keller Williams Seneca 88446

NOTE THE DATES:

February 19, 2021

Dear Active Rain,

Please do not renew my paid account on May 9, 2021. I had asked not to be charged last year and was charged $199 anyway. I was not able to remove my debit card information and I believe it was charged even though my expiration date had passed on the card. Please confirm that you saw and read this email and that I will not be charged again. Thank you.   
 
Sharalyn 
 
I GOT NO RESPONSE TO THIS AND WAS CHARGED ANOTHER $199 EVEN THOUGH MY DEBIT CARD INFO WAS REMOVED. I GOT NO RESPONSE LAST YEAR EITHER AFTER I ASKED FOR MY MONEY BACK. I HAVE SENT IN TWO MORE TICKETS SINCE I WAS CHARGED AGAIN AND THEY ARE BEING IGNORED. CAN I GET SOMEONE'S ATTENTION???
 
Ticket # 23290 ant Ticket # 23289 ignored completely on May 13, 2021.
 
 
 

Comments (3)

Bill Salvatore - YVP Blog
Arizona Elite Properties - Chandler, AZ
Realtor - Valley of the Sun / golfArizona@cox.net

Sharalyn,

Good luck with this, I know how frustrating it can  be. Enjoy your Sunday.  Bill Salvatore

May 16, 2021 04:46 AM
Sharalyn Kluke

Thank you. Do you have any suggestions?

May 16, 2021 05:30 AM
ActiveRain Member Support
Seattle, WA

Hello Sharalyn, I've forwarded your post's link to our contact in the billing department.  We're just front line support and don't have access to billing or support tickets.  Billing should address this next week.  Apologies for the inconvenience.

May 16, 2021 05:47 AM
ActiveRain Member Support
Seattle, WA

Billing reports refund has been initiated.

May 16, 2021 08:27 PM