My refrigerator died about a month ago. I had heard a clicking noise coming from the kitchen occasionally, like the sound a coffee maker emits, only I don’t have a coffee maker. Then I remembered when I had heard that sound. I heard it the last time my refrigerator quit working.
One quick peek at the contents of the freezer confirmed it. Everything had defrosted. I tossed all of it. Goodbye shrimp and salmon, veggies and scallops.
Knowing I’d lose the contents of the refrigerator, too, I called the appliance repair company who had breathed life back into it last time, except none of the repair guys would be available for a few weeks due to illness.
A few phone calls later and I had ordered a new refrigerator. The only problem now was, it couldn’t be delivered for about a week and a half. So, I searched for a local source for dry ice and discovered All Service Ice Corporation DryIceWilmington.com
What a great find! Though it meant a daily trip for a block of dry ice, I discovered what a great company they are and what terrific customer service they provide, especially via Diana. On day two or three of my dry ice saga, I was out showing houses all day and was running out of time to get to their office before it closed. I called and spoke with Diana who told me to just call back when I was about 15 minutes away and she’d run back to the office and cut off a block of ice for me. What business does that? Works around the needs of their customers so seamlessly? Has empathy for their customers? Cheers on their successes as Diana did when it was my last day for dry ice?
Oh, wait. That’s what we do as Realtors®, isn’t it? If we’re doing our job well, we adapt to what our customers need. We listen to them, discover what their situation is, and help craft solutions for them. We don't make them fit our agenda, but we devise a way to fit into theirs. And when they meet their goals, which means our chapter with them draws to an end, we cheer them on and move on to the next person who needs us.
I’m keeping All Service Ice Corporation in my contacts. You never know when I might need more dry ice or heck, they even make those cool luges, if anyone ever needs one of those. I hope, likewise, that my clients always keep me in their contacts, too.