Education & Training with Performance Development Strategies

You may be a solo agent but you have a team which includes, at minimum, mortgage professionals, title closers, home inspectors, attorneys, and so forth. Is your team high performing?  Why or why not?

According to studies a motivated engages team is a high performing team when it has high quality leadership. If the team is failing or dysfunctional, one needs to look first to the leadership.

You know that I love following Jim Collins.  In his book “Good to Great” he talks about great companies being great because they are led by what he defines as a “Level 5” leader. Such a leader has all the essential abilities including contributing team member, competent manager, effective leader, and great leader. However, he or she also possess the unique blend of humility and will which is required for true greatness.  

Start by only working with people that fit the mission and vision of your organization and possess shared values. You then must keep them engaged and producing results. If they are engaged this will lead to loyal customers and loyal customers will lead to a sustainable business. In today’s world, it is not enough to be good, you must exceed customers’ expectations. This takes a coordinated effort of individuals that work together toward a common goal. Everyone must be on the same page.   Individuals who are qualified and intelligent but do not work well with others will lead to failure. The responsibility for that failure ultimately rests with the leadership.

Creating a winning team begins with creating a culture that allows all your members to challenge, to question, and to create. Get to know every member of your team and not just the people with whom you are comfortable or those with seniority and experience. You should have a diversity of talent. Some may have talent for big picture systematic thinking and planning. Others may have superb attention to detail and getting things done right. And yet others may be great consensus builders with keen understanding of interpersonal relationships. What is each person’s strength? Encourage each team member to leverage his or her strengths.

Building a high performing team depends on the leader’s ability to construct relationships within the team. As leader you must establish very clear goals and demonstrate full commitment to their achievement.

Trust is essential to success of the team. Hold regular meetings with you members.  They must feel free to ask questions with the confidence that they will receive support and the information that they need. There must be honest, complete, and open communication throughout the group.

Accountable Team

Competency is important when creating highly effective teams. The personal competencies necessary for teamwork are technical and interpersonal skills, possibility attitudes, and the desire and ability to achieve goals. Technical competency is a thorough understanding of how to do the job and the skills required to fulfill the job requirements. Interpersonal skills are those skills required to successfully interact with others. Possibility attitudes include “All Hands On” confidence and a belief in one’s ability to positively influence outcomes. Each individual team member must bring high levels of personal and technical competencies. Every individual has a personal responsibility to make a positive contribution to overall team performance. Every team member knows his/her job, but they collectively have the attitude that each person on that team will do whatever it takes to get the job done.

A skillful leader empowers an engaged team which creates loyal customers and business success.  For a similar post on our web site see THE SECRET TO HAVING A HIGH PERFORMING TEAM.

We can help you lead a high performing team.

Contact us to learn more

or call 914-953-4458.


Comments (26)

Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Yes, even though I have never been part of a real estate team, I have always had a strong team to support me through a transaction.  The escrow officer, lender, inspector and cooperating agent have to all work together for a smooth transaction.

Jun 07, 2021 05:12 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Grant - Two things come to mind.  No man is an island.  There is not "I" in the word "team".  

Jun 07, 2021 06:29 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, you are right, we are only as good as the Team that surrounds us.  My title company has been changing, and someone just left, so hope it gets solid again.

Jun 07, 2021 06:46 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Grant! Great post. Too many people misunderstand what a team is and what is needed.

Jun 07, 2021 07:22 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Jun 07, 2021 07:30 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


Our favorite book of Collins also.  Team is important even in maintaining a home.  It is important to have a team when a home needs care.  Team is important in so many ways!  Great post.  A

Jun 07, 2021 07:57 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - This is another post that someone might dismiss because they are not a team leader.  But you are so right.  All of us are part of a team.

I am a solo agent.  Four years ago I left an agency that let agents do their own thing.  This is what I wanted when I first started.  I was recruited by a broker who said that his company completely supports the agents from soup to nuts.  The cooperation and team spirit were just what I wanted. As for the people I work with to get a transaction closed, I evaluate every person I work with. After all, I am the customer and I expect them to meet or exceed my expectations.  I treat these people with complete respect and recognize their accomplishments.  They are special people and I know that I can count on them when I need help.  In turn, these people know they can count on me for referrals, testimonials, or any assistance they need. ...and most importantly, I stick to my word.

Jun 07, 2021 09:40 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Sometimes it doesn't seem that way but we all function better as a team Grant Schneider 

Jun 07, 2021 01:03 PM
Mark Don McInnes, Sandpoint
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Hello Grant,  When I see a high level team in action I usually try compliment which ever member I am in direct contact with, as well as the leader.  More often than not the leader shows one of the essential qualities needed.  Sincere humility...stating it is the team not himself that deserves the Kudos.  Ironic.   Excellent Post.  Mark

Jun 07, 2021 03:13 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant we have a local Realtor who refers to his team as "Me, Myself, and I".  I guess the rest of us do not count.  ☺️ 

Jun 07, 2021 03:36 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Nina - when everyone works together the client is served and your get 5 stars.

James - right, that is not important as long as the group goal is followed.

Brian -true and the real estate transaction is a team effort.

Michael - amen to that.

Joan - that is one of the links in the chain.

Rocky - that is right.  There are many efforts that involve a team.

Roy - thanks. Have a great day.

Ron and Alexandra - yes, we have a team in our home as well.

Sheri - I think that is so true and even as Alexandra says we have that too with our home care essentials.

Paul - yes that is so true.

Mark - I think sincere humility is important for being a good leader.

George - that is some attitude, isn't it.

Jun 08, 2021 03:12 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Grant and Team work is so many people in out business from Title closers to Title processors to Mortgage companies.  Great blog from you as always!


Jun 08, 2021 09:02 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Tuesday afternoon, Grant.

I hope you are having a great day.

Jun 08, 2021 09:54 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Lean on me when you're not strong, and I'll be your friend I'll help you carry on

Jun 11, 2021 09:25 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I hope everybody saw what I was going for there. Maybe  a little cheesy, but I had fun nonetheless. ;

Jun 11, 2021 09:27 PM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

This is so true.  WE all have someone we can count on.

Jun 13, 2021 12:54 PM
Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse specialist

With every new client I take on, I stress the value of my team- the Attorney's, CPA's, Financial Advisors, Bankers, Contractor's, etc.  With seller's I discuss the back end technology and Artificial Intelligence we have programed into our marketing- all part of my team. It really grabs clients to know that I have partnered with people of such outstanding credentials - it makes a huge difference.

Jun 19, 2021 06:17 PM
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

I stopped by to leave a comment on your post. I read the original post on Roy's post. So true, we all have a team and we should value everyone on the team. 

Jun 21, 2021 10:43 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

A team extra hand helps. Someone is out covering you.

Have a wonderful day,


Jun 24, 2021 07:39 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, we DO have a team that surrounds us and without them we would not look as good!  

Jul 08, 2021 06:56 AM