Charming or Dull? How You Work With Other Agents Makes a Difference

Real Estate Broker/Owner with Rulnick Realty, Inc.

Pleasant or not. Giving or condescending. Friendly or dull. It's a lot easier working with another real estate agent who does not act like a computer or a director. I've recently experienced both, as the listing agent and the buyer's agent.  Charm school they did not attend.

Realtors primarily communicate on the phone. Voices convey everything. Nuances in tone convey smiling, openness, and manners.  Two things are important, the proper representation of the agent's client, and business and interpersonal demeanor.  Proper representation of the client is normally aided by being polite and easy to deal with (fun is even better). It doesn't matter if it's a three-million dollar sale or a $100,000 sale. 

Asking how someone's day is, and being sincere about it, makes the wheels of business run smoothly.  Kindness is more important than being right.  Respect and non-judgment are more important than a sale.  Heck, they could even make the sale.


It's Wendy… It’s Sold!

Wendy Rulnick, Broker, Rulnick Realty, Inc.
Call 850-259-0422
Email Wendy:

Wendy Rulnick, Broker, lists and sells real estate in Destin, Santa Rosa Beach, 30A, Miramar Beach, Crestview, Sandestin, Seaside, Rosemary Beach, Okaloosa Island, Fort Walton Beach, Niceville, Freeport, Bluewater Bay, Navarre, Florida.

Comments (20)

Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Wendy, it is interesting working with co-oping agents.  Had two closings today, one agent was so laid back and asked about stuff one hour prior to closing.  The other closing, everything was done, and for weeks.

Jun 17, 2021 05:16 PM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Hey there Wendy! I am surprised how many agents completely overlook this. Great post

Jun 18, 2021 07:42 AM
Wendy Rulnick

Thank you, Rocky!

Jun 18, 2021 10:24 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Hi Wendy - oh you are so spot on with this subject!  I recently worked with a fellow broker that really thinks he knows it all and then some. I  personally don't get worked up with this type of agent or broker.  I handle the business and move on.  My licensed TM takes over the file and more annoying self adulation talk from the above broker!  If they could only hear themselves......geez!!

Jun 21, 2021 04:09 PM
Wendy Rulnick

Haa haa, that makes me crack up! I've had those types, too!!

Jun 22, 2021 11:42 AM
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

The way you communicate can also win you a deal. Some agents pick up a reputation on how they operate and in a multiple offer situation sometime the listing agent has influence on who they feel will get the deal across the finish line. I have witnessed this on both sides of the coin as a listing agent & Buyer's agent.

Jun 22, 2021 06:10 PM
Wendy Rulnick

Definitely true, Buzz! Fair is always best.

Jun 22, 2021 07:17 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Wendy - the saying "you can catch more flies with honey. . ." comes to mind. 

Jun 23, 2021 04:36 AM
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

couldn't agree more. You get so much more out of being friendly, honest, open and caring. If you are strictly there to get info and are cold about it, don't expect any favors come time for multiple offers and priceless information for your seller or buyer.

Jun 23, 2021 05:18 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

I grew up being taught it's not what you say but how you say it.  When you work in-person body language & voice conveys your message but over the phone it's ALL in the voice.

Jun 23, 2021 08:28 AM
Wendy Rulnick

Well "said", Carol!

Jun 23, 2021 09:04 AM
Peter Mohylsky. Broker
Miramar Beach, Florida - Santa Rosa Beach, FL

I try not to vomit real estate.  F. O. R. D is my go to when chatting with everyone,  

Jun 23, 2021 08:36 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Wendy:

It can be a tough business with lots of emotions, but we certainly don't need to be unpleasant, difficult or make situations worse by our conduct, in person or on the phone, and how we communicate.


Jun 23, 2021 11:41 AM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

You are going to miss the boat if you do not treat others as you would like to be treated.


Jun 23, 2021 11:54 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Wendy- what a great post!!!  And we're all human so how we work with others can definitely influence future transactions. 

Jun 24, 2021 06:38 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is excellent advice to share.

Take care, be safe and have a productive summer.

Jun 25, 2021 04:37 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Regardless of the amount of knowledge, the true nature of a person will be revealed in body language and voice inflections and on the phone it is all about the voice.  A phony, may not be seen immediately but the are heard loud and clear.

Jun 25, 2021 06:19 AM
Wendy Rulnick

Ed, and "true nature" is most important.

Jun 25, 2021 09:57 AM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

How you work with other agents is just as important as how you work with your clients! We all know agents we do not want to work with--and those we love to work with.

Jun 25, 2021 11:19 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Hi, Wendy. 

      I have had great experiences with "charming" agents.  Even though we represented different parties (or they were transaction brokers), the deals were pleasant. 


      But now and then, I encounter a "dull" agent.  Sometimes it's the prima donna/top producer, on other occasions it's "the I'm too busy to talk with you; call my assistant" agent.  Not good!

Jun 25, 2021 03:34 PM
Caroline Gerardo
Sun West Mortgage Corporation - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

What a lovely post and reminder to take a breath and be kind

Jun 25, 2021 04:26 PM
Mark Organek
And the United States of America - Mesa, AZ
It's not a game, it's your life.

I really enjoyed reading this. It rings so true in real estate. It is important to talk on the phone when possible instead of just texting

Jun 26, 2021 03:51 PM
Wendy Rulnick

Mark - Agree.  Texting and sometimes email tones can be misconstrued. I think people do forget about using the phone :)

Jun 28, 2021 10:01 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Wendy,  Thanks for sharing.  Great information - working with other agents is a very important part of our job.

Jun 26, 2021 06:34 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

It is definitely a business where who you know matters.  If I am competing against 5 other offers, a great connection and working relationship with the listing agent might swing the sellers my way over an agent that is difficult or rude.  Thank you for the post!

Jun 29, 2021 09:09 AM
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

You are so right.  Being friendly and providing quick responses shows you care about both sides of the transaction.  Agents remember that  too.  I love being super friendly in emails with extra ! for emphasis!   Great post!

Jun 29, 2021 01:28 PM