Whenever something goes wrong in any relationship, it is our policy in life to go directly to the source and express it in an objective manner. We assume that people in business want to succeed and enjoy our relationship and patronage.
We do not believe in leaving a negative review on social media. As a matter of fact, we do not leave a positive review either. We use WOMA, word of mouth advertising. Nor do we read reviews. Who knows what the agenda of the person is who is writing the review. We trust our friends, or check it out for ourselves.
Last week we tried one of the newer restaurants in town. We walked in and loved the creativity of this Ale House, and the decor. The vibe was fun and lively. Check out the glasses in the shape of beer cans, pictured below.
We were excited to be there and to have another casual place to recommend and to dine at. The waiter was great, and we chose two appetizers he recommended. The first was delicious, the second was overdone.
Ron asked to speak with the manager, and she promptly came over. He explained exactly what was wrong with the dish. She thanked him profusely for bringing it up, and was going to talk to the kitchen.
He told her that we were very impressed with the restaurant and wanted them to succeed. In the meantime, she assured us that this was going to be taken off the bill. We ordered another item, and it was absolutely delicious!
She came back to check on us, and once again, she thanked us for being direct, and giving her the chance to fix it. And she did, bravo Kathie!