And then she said, "You can't rely on past clients for new business."

By
Real Estate Agent with Red Rock Real Estate Brokered by Real UT DRE# 6541633-SA00

And then she said, "You can't rely on past clients for new business."

If that was true, there would be no long-standing work models, companies or industries. Repeat customers ensure continued success. Retention is also key when marketing to people from prior dealings.

Re-occurring business opportunities come from very satisfied clients who understand the process and appreciate sincere, competent representation throughout the real estate process.

Many of my colleagues fail to market or follow up at all with past clients. Not sure why. There is a veritable goldmine of steadfast relationships and future business when consumers feel you truly care.

Am blessed with Clients for Life. I am a phone call or text away and will always help them, whether it's the title officer who serviced their transaction or their mortgage person and so much more!

Several transactions are in the pipeline for the year 2022 from trusted relationships. My Advice to All: Avoid allowing other people to convince you that past clients cannot be relied upon for new business.

I do and am so very grateful. Happy sales all!

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I, Wanda Kubat-Nerdin at Red Rock Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property and copyrighted.

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Wanda Kubat-Nerdin is a southern Utah REALTOR® assisting buyers and sellers in in the St. George area, Dammeron Valley, Diamond Valley, Veyo, Central, Hurricane, Ivins, La Verkin, Leeds, Santa Clara, and Washington real estate markets.
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Red Rock Real Estate
90 E 100 S, St. George, UT 84770

BuynSellUtah.com
Mobile: (435) 632-9374 call or text
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Comments (64)

Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

The only time you can't rely on past clients to bring in new business is when you DON'T TAKE CARE OF THEM in the first place! 

Ain't no one gonna have that problem with you, BB! 

Dec 18, 2021 04:41 AM
Wanda Kubat-Nerdin - Wanda Can!

That is exactly right BB, show care and gain their trust and they will come back!

Dec 18, 2021 07:43 AM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Great advice Wanda!

Avoid allowing other people to convince you that past clients cannot be relied upon for new business.

Dec 19, 2021 04:07 AM
Gary J. Muccio, Associate Broker
Keller Williams of Central PA - Camp Hill, PA
Exceptional Customer Service!

Wanda - I could not agree with you more. Past clients are the key to success. Focus on service and the money will naturally follow. I've sold homes to generations within the same family. Many past clients have become some of my closest personal friends. It's so easy! Thanks for your post and continued success to you!

Dec 19, 2021 05:50 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Susan Rupert, Remaining in front of clients through soft touches works! Have been dropping homemade cookies off, rekindling the relationship this past week and next week as well. Thanks for the book reference and wish you the best through the rest of the year and beyond!

Dec 19, 2021 07:39 AM
Susan Rupert

Wanda, thank you and I wish you the Best for 2022. Merry Christmas.

Dec 22, 2021 08:41 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

I'm happy to take on consumers whose agent has disappeared on them, Lyn Sims. The more the merrier!

Dec 19, 2021 07:49 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Just wrote an offer for a 5X client, Candice A. Donofrio. A wonderful couple in so many ways! We sat down at a restaurant  and the waitress said, "You must be an agent and these are your clients." He said, "No, she's our probation officer!" LOL 

Dec 19, 2021 07:53 AM
Candice A. Donofrio

HAHAHAHAH! 

Dec 19, 2021 08:17 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Thank you so much for stopping by Sham Reddy CRS and offering a comment! Have a blessed Sunday! 

Dec 19, 2021 07:54 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

How we treat buyers and sellers determines our business future, I do agree Gary J. Muccio, Associate Broker. Here's to your continued success as well!

Dec 19, 2021 07:56 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I know that more than 50% of my business comes from past clients and other friends. If I do not keep in touch with them by newsletter, email, text, telephone or drop-by, I am ignoring the majority of my future potential business. I am not that stupid.

Dec 19, 2021 05:37 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Wanda Kubat-Nerdin - Wanda Can! ,

I know lots of agents who have the mind set that past clients won't be the backbone of their business. It's a shame they don't understand if they would just stay in touch they'd be surprised at how much business they could count on. I sold a lovely home to a family last February and he is offered a job he can't refuse and they need to move to the east coast. I will be listing their home this February as I've been in touch all year and they wouldn't consider using anyone else. The same is true for so much of my business that is repeat business. How my clients are treated and how they feel about my service is what brings them back....time and again. Repeat clients ensure my future success. Great post....Congratulations on a worthy feature!

Dec 21, 2021 06:17 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Thank you for confirming the point of this post John Juarez and I wish you much continued success!

Dec 21, 2021 06:53 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

People do remember you once a relationship is established, trust follows with repeat business. You obviously made a positive impact with that couple Dorie Dillard Austin TX, congrats on getting the call!

Dec 21, 2021 06:57 AM
Ricky Khamis
Amerifirst Financial, Inc. (NMLS #145368) - Gilbert, AZ
NMLS 173141 | CADOC 173141 - 480-339-1565

Outstanding! I couldnt agree more. I call my entire database 3 times a year to say hi and stay in touch, everytime I do I get business. 

Dec 21, 2021 07:00 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Soft touches work, Ricky Khamis! I make myself available to past clients, answer the phone, send out quarterly mailings and business comes my way every single time.

Dec 21, 2021 07:27 AM
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So true Wanda!  Just received 2 referrals from friends and an agent.  Referrals from past clients are the life-blood of our businesses!  

Happy Holidays 2021

Dec 21, 2021 09:36 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Amen sister! Merry Christmas Jan Green and much continued success to you.

Dec 21, 2021 10:16 AM
Jan Green

And to you too! 

Dec 21, 2021 10:38 AM
Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector
SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno - Bourbonnais, IL
The Home Inspector With a Heart!

We work so hard to get a new client, then waste it all and start all over with a brand new client? Makes no sense. Take care of the client, stay in touch and they will refer you forever. I've been inspecting long enough that I am now inspecting homes for past clients second and thrid homes as well as their children.  

Dec 24, 2021 04:46 AM
Gwen Fowler-864-710-4518 SC * Mountain* Lake*Home
Gwen Fowler Real Estate, Inc - Walhalla, SC
Gwen Fowler Real Estate, Inc.

I am very thankful and appreciative of my past clients.  Most of them are still very good friends today.  

Mar 02, 2022 05:50 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Just saw your comment Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector and agree 100%!

Mar 02, 2022 07:01 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Those are the ones that continue to refer and keep me in business because they TRUST me and likewise, Gwen Fowler-864-638-3599 SC * Mountain* Lake*Home. Happy Wednesday to you!

Mar 02, 2022 07:03 AM