Customer Service...It Still Matters

By
Home Stager with Room Service Home Staging

Customer Service...It Still Matters

 

If you read most service-oriented websites or marketing pieces, you’ll see that excellent customer service is always highlighted

Customer service though isn’t just a label you place in your marketing material or talk about on social media.  It’s more than just a part of your mission statement. 


Customer service should be what you offer...who you are. It should be ingrained in every employee or team player from the top down.

 

What You Can Do…


Make sure that your employees or team members are informed and educated on pricing, current listings, services, etc. 

How many times have you been in a retail store and the clerk seemed to have no idea about the merchandise or what or was not on sale? Or, the clerk had no clue about what they were selling. 


Remember that every employee or team member is a representative of your business...for better or for worse. 

Recently I’ve visited two well-known chain fast-food places. The food was consistent with the big-name chains, however, the customer service was non-existent. I took a peek at Yelp and the reviews were consistent with my experience. 

This is their front line...the first impression for the chain!  I have to wonder if management knows or cares. 



Always remember that good Customer Service means that sometimes you’re not going to get paid for what you do. 

I’ve read so many posts here of agents who go above and beyond to help a client or even would-be client knowing they would not be paid for their services. (Maybe not paid directly but perhaps paid with referrals down the road!)

 



And when in doubt I say fall back to the Golden Rule...treat your customers/clients as you would want to be treated. 

Have you ever walked out of a store feeling good because the staff treated you with kindness and respect, listening to what you had to say!  This is what most people want! 



We are not the only ones who do what we do.  We have to be able to offer them more than what others who do what we do offer. 

Your clients will return because of YOU and the service you provide. 

Comments (36)

Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Kathy Streib - Besides agreeing with everything you wrote,  I want to emphasize that world-class service means you will go above and beyond what you get paid for.  My job is to help my clients through anything I can do for them.  

Aug 03, 2021 12:16 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

 First class service is a rarity these days.  I find that local stores and restuarants seem to go above and beyond great customer service and it keeps us going back time after time. 

Aug 03, 2021 12:40 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Kathy one sure way to not get my business is by not providing the customer service I expect to receive.

Aug 03, 2021 02:10 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

I agree with you Nina Hollander, Broker You can have the best product on the market but you will miss out on many sales if your customer service is non-existent. 

Roy Kelley Thank you!!!  Hello to Chef Dolores. 

Aug 03, 2021 05:10 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Wayne Martin with nothing left to say except I hope that you had a good day. 

Carol Williams I have seen a lot of poor customer service. It begins from the top down!!!  Kind of like parenting. 

Aug 03, 2021 05:12 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Michael Jacobs Lately I've experienced poor service from big name companies. Very discouraging. 

Brian England I saw that a lot in South Florida!  Some people look to be unhappy. 

Aug 03, 2021 05:14 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Bill Salvatore - YVP Blog Thank you and hope that you enjoyed your Taco Tuesday. 

Ed Silva Agents sell more than homes...they first have to sell themselves!!

Aug 03, 2021 05:16 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Kat Palmiotti I agree. We've had bad experiences lately at some local big box businesses and I would love to know if corporate has any idea. 

Well put Grant Schneider Consumers want good customer service!

Aug 03, 2021 05:18 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Joan Cox exactly. And so many agents do very well relying on repeat and referral business. 

Ron and Alexandra Seigel it reminds me of when Lexus and Infiniti first came on the market. Lexus became known for their customer service. 

Aug 03, 2021 05:20 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Will Hamm That's an important attitude to have!!

Rocky Dickerson when we do treat ourselves to KFC (love the biscuits) we've had the same poor customer experience from the one closest to our home. 

Aug 03, 2021 05:22 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 That's what makes you successful!!!  

Jeffrey DiMuria 321.223.6253 Waves Realty Thank you!!!  Out of town family coming in so getting ready for that!

Aug 03, 2021 05:23 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sheri Sperry - MCNE® excellent point to add!!! And I'd imagine that's why you and Rick have been so busy in your area!!!

Anna Banana Kruchten CRS, CRB, Phoenix Broker we tend to return for the reasons you mentioned.  When people go out of their way to provide good service, you want to go back. 

Aug 03, 2021 05:26 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

George Souto I have not returned to a well-known fast food place for that very reason. I love their food...it's healthy but the service turned me off. 

Aug 03, 2021 05:27 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I try to check in with past clients as much as I can. Some clients just quit something inside of you can you keep circling back to them- ;

Aug 03, 2021 09:37 PM
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Kathy.

Like many if the customer service is not there, the business will get only one visit by me.

Aug 04, 2021 12:28 AM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Customer service is a dying art. . .And, it is so appreciated when you find somewhere that it still exists!

Aug 04, 2021 02:03 AM
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Kathy, on having this blog FEATURED in the Old Farts Club group!  

Aug 04, 2021 02:25 AM
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Kathy Streib Agree - you may not be paid for what you do.  Not paid in dollars, ever, but a return of goodness in the end.

Aug 04, 2021 04:37 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Every employee that interacts with the public should be well trained in doing so. It doesn't take much to alienate customers.

Aug 05, 2021 10:11 AM
Doris Freeman
Reliant Realty - Gallatin, TN
Broker/Agent, Realtor

Thanks for the excellent post, great information we could all use a refresher on customer service.

Aug 08, 2021 07:55 AM