Just 1 Year In

By
Mortgage and Lending with Mortgages in AZ, CA, CO, DE, FL, GA, MD, MT, NC, NJ, NV, OK, OR, PA, SC, TN, TX, UT, VA, WV NMLS #138061 MMCD #1141

Just One Year In

 

Our team loan partner, Erica, just received her "1 year anniversary" certificate - one year in the mortgage business, one year on our team, one year of the craziest market we've ever seen.  For those who have worked with our team, you know 2020 was a struggle - my processor was promoted to head of processing of our company, and with the volume influx that followed, we burned through multiple processors who just could not keep up, barely managing to keep our heads above water through the pandemic and resulting record volume that came with it.

 

Amidst the craziness, I brought in a new loan officer and a loan partner (think TC for mortgage) with no industry experience.  It was a tedious year to say the least.  But we did well, closing an awful lot of loans, and managing to provide at least "good" service, whereas our goal is to provide exceptional service to our customers and partners.  The one area that suffered was our partnerships - I had 0 time for calls, or the normal "above & beyond" things our team has always done.  

 

2020 seemed to go on forever, and when our loan partner Erica started along with our other team loan officer, Katerina, it seems like it's been 5 years.  Keeping it in perspective is pretty amazing - in just a year we had an LO with no experience join, and a college student join the team, and both are now thriving.  Not only have they both exceeded their own income and productivity goals, they have become largely self-sufficient, allowing me to get back to business development/customer service/other areas that require my focus, and best of all, Katerina & Erica are delivering service levels that they've been trained to meet.  I've also been sure to give them plenty of "problem" files to learn on - difficult borrowers, difficult income situations, and some very tight loans that qualified by a thread - on our team, I take the management approach of learning fast by being thrown into the fire.  Of course, that requires me to be there with a liferaft when need be, but it's created 2 excellent loan officers I'd trust with my own loan.

 

Early in 2021, we also found our permanent solution to processing.  Corliss joined our team and processes remotely, doing a great job in keeping our loan process to just a couple weeks long (VS the couple months it became with subpar processing in 2020), and really streamlining our team efforts and ensuring customer satisfaction.

 

This week was the first week both Katerina & Erica closed their own loans on the same day, and I felt like a proud papa when reviews came in within an hour of each other from their customers.

 

For Erica, who had an incredibly tough deal with a lot of moving parts, her customer had this to say:

 

Erica Reno was involved in the entire process. She was always available to answer my questions. She also checked in on me every once in a while to let me know how things were going. Had a great experience due to her.

 

Katerina had a very tough deal herself that required an immense amount of attention, and received the following feedback:

 

Katerina took the time to explain everything we needed for our loan to get done. She always responded quickly to any questions we had. She was also very patient.

 

2 five star reviews within just a few minutes of each other for LOs that have been in the industry just a year - these ladies have taken a dive into the deep end, have been through the fire, and it's forged them both into phenomenal professionals that are now driving our business and allowing us to handle more volume than we ever could before.  Purchase loans are getting done in 2 weeks (when appraisers cooperate ; ) ) and we're back to providing pre-pandemic service and attention levels to our business partners.

 

What feels like forever has really just been a year, and in that year, we've made some huge strides.  In the coming year, I'd like to see another team member or 2 added, but I'm in no hurry - I have no interest in growth for growth's sake.  

 

If you're one of the many professionals we're fortunate enough to call a partner - THANK YOU - for helping our business, for your patience in 2020, and for your faith in not just myself, but in our team.   In terms of years in the business, our team may have some babies on it, but in terms of professionalism, skill, and effort, I firmly believe we're the best lending team in the country, and I'm looking forward to continuing to improve from here.

 

Want to see what makes us different?  Our team covers AZ, CA, CO, DE, FL, GA, HI (Katerina), ID (Erica), MD, MT, NC, NJ, NV, OK, OR, PA, SC, TN, TX, UT, VA, WA (Katerina), and WV.  We'd love to show you how we go above & beyond for our customers and our partners!  

Comments (6)

Bill Salvatore - YVP Blog
Arizona Elite Properties - Chandler, AZ
Realtor - Valley of the Sun / golfArizona@cox.net

Congrats on your 1 year.  Bill 

Aug 12, 2021 03:04 PM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

John,

Congratulations on your first year.  Wishing you many more great successes this year and in the coming years. A

Aug 12, 2021 03:45 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

John Meussner, Congratulations to Erica on completing her first year. She happens to have a marvelous teacher.

I think I knew every one of your referenced clients above! :)

What a year! Wishing you and your team much-continued success

Aug 12, 2021 05:27 PM
John Meussner

You certainly know a few! What a crazy year it was, thankfully we're back to a little better than we were pre-COVID : )

Aug 13, 2021 10:09 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Congrats on your leadership as well as the shout out to the newbies who are joining in to make the business thrive.  Always good to see.  And I will add 'Especially Now.'  Mark

Aug 12, 2021 06:11 PM
John Meussner

Thanks Mark - they've been amazing additions to the team and made the last year bearable!

Aug 13, 2021 10:09 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Congratulations to Erica, Katerina, and your whole team on surviving and thriving through one of the toughest years imaginable. That speaks volumes for your leadership, John. Big Kudos to you all !

Aug 13, 2021 03:56 AM
John Meussner

Appreciate that Carol, thank you : )

Aug 13, 2021 10:08 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Congratulations to you and your entire team John!  It was by far the most challenging year for most of us and coming through like you did is fantastic!  Truly this speaks to your determination and leadership abilities.  Bravo!

Aug 13, 2021 12:31 PM