Education & Training with Performance Development Strategies

Are you having trouble restarting but can’t find the cause of your problem? If you are having this issue, you are not alone. I receive calls like this from business owners often and much more often now. It is my job as the business doctor to learn the symptoms and then diagnose the problem. During my consultation I ask questions, listen for answers, and then ask some more questions.

As an example of symptoms, here are some statements that I hear from the owners.

  • Our sales have begun to level off.
  • We can’t get our team motivated.
  • We are getting more customer complaints.
  • We have new competition.

While these sound like normal business problems there is no simple answer for them. It is important to look and the whole picture rather than make a reactive fix. It is better to take a proactive look. It would be a mistake to treat the symptoms rather than cure the disease.

Many reactive business leaders treat the symptoms and wonder why things don’t get better. For example, the business owner sees that sales are flat and decides to fix by hiring a salesperson, paying to set up social media, or hiring a marketing specialist. That may cost the business owner needless expense since it may not fix the problem. Instead, the proactive leader finds the cause of the problem and eliminates it. Finding the cause is a process of finding the root cause. And I have to tell you that the root cause may not be pleasant.

Can you handle the truth?

“You can’t handle the truth!” … Most people know this quote from the movie “A Few Good Men”. The truth can be a very emotional word especially if the truth hurts.   But the truth will get to the cause of your problem and if you accept the truth, you will be ready to fix the problem. For this reason, it is helpful to get an outside consultant who sees your business with fresh eyes. The consultant you hire should be a generalist in business rather than a specialist in one area. This qualified consultant will want to analyze the following questions.

  • What is your organizational strategy, what is your vision?
  • How does your organization engage and reward employees?
  • Do your employees have attitudes and behaviors necessary to accomplish goals?
  • How effective are the leaders of the organization?
  • Is it easy to do business with your company?

In our practice, we use a very effective assessment instrument which generates a fact-based picture of organizational performance. We analyze the entire organization by surveying people at all levels in the organization.

Assistant Buyer

Malcolm Baldrige implemented a highly influential set of criteria that are being used to evaluate companies and organizations for the prestigious Award of Organizational Excellence. We use the same criteria in our reporting.

However, the results of the analysis are only useful if you act on them. Once again, can you handle the truth?   Are you willing to be transparent with your entire organization? People want to understand where the company is going. When they do understand the strategic direction, tactical measures will be executed more effectively and efficiently. And you will develop engaged employees which will lead to loyal customers and organizational success.  For a similar post on our website see REMOVE THE OBSTACLES TO YOUR BUSINESS SUCCESS.

We can help you identify and remove the obstacles to your business success.

Contact us to learn more

or call 914-953-4458.

Comments (22)

James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Grant,

I sure can handle the truth.  While some of it may take me back for a moment, I appreciate those who tell me the truth, not what they think but the cold hard facts.  It makes me look at what I'm doing and how to change it for the better.

Sep 08, 2021 12:32 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning, Grant... and that is the crux of the matter at the end of the day:

"the results of the analysis are only useful if you act on them. Once again, can you handle the truth?"

Sep 08, 2021 04:48 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Grant. If you are prepared to handle the truth an outside consultant with a fresh pair of eyes can serve it up! Enjoy your day.

Sep 08, 2021 05:39 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You are definitely the doctor that people need, you can assess the symptoms and give them a solution!

Sep 08, 2021 05:56 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kathy - just doing business and getting all employees engaged is a bigger challange than people thought.

Endre - of course, I have learned to help people understand the truth gently but it still hurts.

James - yep, just the facts.  They can be cold can't they.

Nina - it gets much better after people act on it then they realize the importance.

Wayne - that fresh set up eyes is welcome for me as well.  When we are involved after a time we stop noticing.

Sep 08, 2021 06:09 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

In any business a smart leadership steps back to evaluate the business and then tries to make corrections where they are needed.  The bare facts are seldom easy to ignore

Sep 08, 2021 06:33 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, Laura is going gang-busters, so no issues there, but my website visits have decreased, and working on that right now.

Sep 08, 2021 06:40 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Sep 08, 2021 06:41 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Grant - I imagine the "can't see the forest for the trees" concept could be the reason why a business(and definitely people) can't seem to move forward when that is desired.  Your assistance in helping make that happen should be well-appreciated.  

Sep 08, 2021 07:03 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Grant, As long as the truth is said in a private, sensitive manner, I say be as blunt as possible!

Sep 08, 2021 07:29 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - I try my best to be the good doctor.

Ed - you are right.  Step back to look past the symptoms.

Joan - that is something I would refer to someone else.

Roy - thank you.

Michael - that is for sure.  They are working IN the business instead of ON the business.

Larry and Sheila - yes, absolutely.

Sep 08, 2021 08:51 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant most people know the truth, but it does not make it any easier to accept.

Should we call you Dr. Grant from now on???  ☺️

Sep 08, 2021 01:13 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi George - Ha that is funny.  But I don't take insurance.☺️

Sep 09, 2021 02:50 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Grant and interesting blog as always from you and we can all learn from yours.  Make it a great day!


Sep 09, 2021 07:03 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


Another wonderful post, and I am so happy that Roy Kelley re-blogged it, because I missed it.  "Begin again" is  one of our favorite sayings.  And the truth only hurts when one has lived with lies they believe is the truth.  A

Sep 10, 2021 07:12 AM
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Handling the truth is difficult at times and definitely it's what you do with it that matters! 

Sep 11, 2021 11:14 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Saturday evening, Grant.

I hope you are having a very special weekend.

Sep 11, 2021 06:01 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - businesses need an expert, someone like you, that can take a fresh new look at their business and give them that "shot in the arm" they so badly need. 

Sep 11, 2021 06:40 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Sunday afternoon, Grant.

Take care, be safe and have an outstanding week.

Sep 12, 2021 10:02 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, after a week off work, this coming week will be nice to reset and restart!

Sep 17, 2021 04:52 AM