Conquering Conflict

Education & Training with The Lones Group, Inc.

The Lones Group, Inc.

Conquering Conflict

Today, the topic is conflict. Again? Yes. We need to address conflict.

Why? For starters, almost every day in my business, I get a call from at least one agent talking about conflict. There's conflict with buyers, sellers, vendors, the title company—and other agents! Real estate is an industry that breeds conflict because there are so many moving parts. Being a great agent means being able to master this constant conflict.

However, did you know that lots of good agents avoid conflict? They don't want to talk about it or go anywhere near it. That's why so many agents get frustrated when they are trying to resolve conflict and the agent on the other side isn't responding. Avoiding conflict is a sure sign that someone doesn't know how to handle it.

Every agent needs to learn how to deal with conflict for themselves, their clients, and their peers. It's also critical to know how to entice someone who is avoiding conflict to come settle the dispute.

In many cases, the way we address conflict is conditioned from when we are very young. We learn by mirroring the conflict resolution strategies of those around us from parents, siblings, teachers, kids on the playground, and more. Sometimes we learn good conflict resolution techniques. Sometimes, we learn conflict avoidance.

In the upcoming class I am presenting this month, Speak Up and Make More Money, I am going to unveil every part of the conflict resolution program and system. This includes identifying conflict, becoming aware of how you react to conflict, and how to resolve conflict. These techniques aren't just for real estate. They're effective for conflict with family, friends, co-workers, vendors, and anyone you come in contact with.

Part of conflict resolution is also knowing how to help others who are having difficulty with conflict, and doing that in a healthy and productive way.

The bottom line is that when you know how to deal with conflict, you make more money in real estate because you are able to get through difficult transactions. This makes this one of the most important classes you will ever attend.

Here's the irony: because the class is about conflict, and you don't like conflict, you might try to avoid going to this class. Maybe you're nervous about spending two days talking about this uncomfortable topic. But I promise that you will come away from this class with new knowledge and skills that will help you not only in business but in your personal life as well. Conflict resolution is one of the most valuable skills you can develop.

I cannot wait to see you at our upcoming class. It's going to be epic, so please join me.


By Denise Lones CSP, M.I.R.M., CDEI - The founding partner of The Lones Group, Denise Lones, brings nearly three decades of experience in the real estate industry. With agent/broker coaching, expertise in branding, lead generation, strategic marketing, business analysis, new home project planning, product development, Denise is nationally recognized as the source for all things real estate. With a passion for improvement, Denise has helped thousands of real estate agents, brokers, and managers build their business to unprecedented levels of success, while helping them maintain balance and quality of life.

The Lones Group, Inc.

Comments (2)

Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Denise - this goes way past real estate.  The biggest problems managers have is how to manage and deal with conflict.

Sep 10, 2021 10:34 AM
Denise Lones

I get calls every day from my coaching clients that are related to conflict that they have with a client, a broker, a team member, a family member. It is everywhere. Alongside my role as a real estate coach, I've been teaching agents how to successfully deal with conflict for decades now.

We learn so many bad conflict habits while growing-up, we develop self-solutions for coping with conflict that often hurt our business and social opportunities. Unless you are one of the lucky few whose raising included actual conflict skill development, you're in the same boat as everyone else and just trying to get by. Learning how to do it right is hands-down life-changing. And I encourage everyone to grow their negotiation skills.

If our fellow comment-readers happen to be in Western Washington, there are still a couple spots left in my Speak-Up class next week. Registration closes Friday afternoon.

Sep 15, 2021 11:11 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Denise-I think many people have difficulty dealing with any kind of conflict and become good at conflict avoidance.   It's so important to get past this!

Sep 10, 2021 05:54 PM
Denise Lones

I could not agree more. Avoidance just isn't a solution and it's not healthy for the spirit either. Thank you Kathy!

Sep 15, 2021 11:12 AM