Let Your Clients know you CARE

By
Real Estate Broker/Owner with House to Home, Inc. - Denver Real Estate - 720-231-6373 DRE# ER40011786

When you get your real estate license they tell you that weekends and nights will be part of the deal.   After years in the business you can alter these days/times.

 

The best way to keep clientele is to answer your phone/texts/emails.    I am on vacation, and have had two clients call, and answered both.    They feel more important when you do.   Granted, sometimes on vacation you are not able to do so, but sure nice when you can.

 

Usually when I leave town, I put a message on my phone, but did not this time, as my deals were closed and had a few things coming up, but they knew I was planning on going on vacation.   They were good with waiting until I return from vacation.

 

Simple statement - let your clientele know they are important, and can call anytime they need you!   (within business hours of course)

 

Comments (30)

Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Greg, I have called agents and they are VERY slow at getting back.   Not the way I do business either.

Sep 13, 2021 06:33 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Brian England I asked if they wanted Laura to show them, the home is close to hers, but they are traveling for work this week, so it worked out.  Will show them on Saturday when I get back.

Sep 13, 2021 06:34 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Norma J. Elkins I will need to remember that, that is GOOD.

Sep 13, 2021 06:35 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Thanks for stopping by Roy.

Sep 13, 2021 06:35 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Always be ready to answer questions. It is part of the business. If they called it is important to them!

Sep 13, 2021 07:57 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Jeff, you got that right, answer the phone!

Sep 13, 2021 03:06 PM
Raymond Henson, eXp Realty
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

I try always to answer my phone when I go on vacation.  I have learned over the years that the number one way to get new business is to go on vacation.  I have to answer those calls.  😉  It seems like I should go on more vacations too!

Sep 13, 2021 03:12 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Raymond Henson, eXp Realty I got SO MANY junk calls today when I actually HAD service, but just got off the phone with an agent with an incoming relocation family to Denver!  Woo Hoo!

Sep 13, 2021 03:25 PM
Raymond Henson, eXp Realty
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Well done, Joan Cox.  I am happy for you and Woo Hoo! ! !

Sep 13, 2021 03:27 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

It is always best to let clients know what you have planned and that you are available within reason.  That and to have someone that can help locally while you are away

Sep 13, 2021 06:50 PM
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Joan.

While I'm fairly new to this business 13 years, so far nothing has changed.  I still work 24/7/365, but the pace has slowed down.

Sep 14, 2021 12:25 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Joan - when I am driving long distance I find that I have to stop at a rest area to check phone and email.  Last time I drove back from Florida it was a crazy day for email.

Sep 14, 2021 03:42 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Tuesday morning, Joan.

Take care, be safe and have a great day.

Sep 14, 2021 04:44 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ray, thought it was just another spam call looking to sell me something, was pleasantly surprised.

Sep 14, 2021 07:05 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ed Silva this call yesterday came out of the blue (relocation referral), so wouldn't have been able to let them know.   I do have Laura when I need something while away, and she did show a home to clients for me yesterday.

Sep 14, 2021 07:07 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

James Dray didn't know you had 13 years in the business!   I worked LOTS of hours in the first decade, but I have systems in place now.

Sep 14, 2021 07:08 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, I have been in areas with NO service, and the calls don't show up when I do get service, weird!

Sep 14, 2021 07:09 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Roy Kelley thought of you yesterday.   Took a photo of the Snake River, and my Nikon battery was done.  LUCKILY, with "someone's advice" I bought two more and had them all fully charged before I left.   😋

Sep 14, 2021 07:10 AM
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

Joan, I too answer my calls even when I am on vacation. Thanks for sharing. I hope you have a great afternoon.

Sep 14, 2021 02:47 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I figured you would Pat!

Sep 14, 2021 03:14 PM