Don't you just love . . .

By
Real Estate Agent with Realty One Group # S.0190863

So, yeah one of my favorite things to do is to call customer service – NOT!!!!

 

I am having satellite service transferred to a new address. When my initial contract on my current address expired, my rates skyrocketed. SO, I tried to sign up as a new customer. Web site would not allow it. So, I called the number. Woman who could not help me answers and sends me to man who can. Unfortunately, his phone sounded like he was on Jupiter. Couldn’t understand a word he said. Hung up called back. Asked to be transferred to the same department again, but this person wants to ask me 30 questions. So, I hung up and called a different number this time, I said I was cancelling service.

 

In 5 seconds, I got an amiable country boy from Tulsa that helped me out, guided me through their systems, upgraded my equipment and cut my rate. Now, I will have better service at $30 less per month.

 

I may just cancel more often.

 

Comments (27)

Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

I called my last cable/internet company and seriously wanted to cancel several of their services. Well, I wound up keeping them at a lower rate for everything. You're right - sometimes canceling works great; you just have to be seriously willing to cancel!

Sep 17, 2021 04:59 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Rocky, it is very frustrating working with customer service.  I spent hours with Showingtime as they had my account messed up.

Sep 17, 2021 05:01 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I feel your pain, Rocky. I just went through a similar situation with calling on a warranty service for my Bosch fridge... I found a way to get through, but steam was certainly coming out of my ears for a while.

Sep 17, 2021 05:08 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

That is the game they make us play, we have to threaten to cancel every 2 years or so in order to get a fair deal.  It is very sad.

Sep 17, 2021 05:51 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Rocky, for sharing this experience.

Have a great day and an outstanding weekend.

Sep 17, 2021 06:32 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Kathy Streib it may just be that they save their best folks for the cancellation department

Sep 17, 2021 06:46 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Paul S. Henderson, REALTOR®, CRS just remember, for the best customer service - cancel!

Sep 17, 2021 06:47 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Georgie Hunter R(S) 58089 yes it seems that cancelling will get you the best response

Sep 17, 2021 06:48 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Laura Cerrano ! Yes, that is the truth. Customer service is not what it used to be.

Sep 17, 2021 06:49 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Endre Barath, Jr. I have to admit there have been a couple calls in the past where I might have screamed, "HUMAN $%^#@$ BEING!!!!"

Sep 17, 2021 06:51 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning James Dray yes, it seems they hide the friendly, helpful folks from America in the cancellation department

Sep 17, 2021 06:52 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Wayne Martin I think I read somewhere that someone has a service where you pay them to navigate customer service for you. 

Sep 17, 2021 06:53 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

God morning Kat Palmiotti cancelling can work great for TV services. Not so well with my ex wife. LOL

Sep 17, 2021 06:54 AM
Kat Palmiotti

Haha

Sep 18, 2021 06:53 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Joan Cox makes you wonder why we got away from serving customers in this country

Sep 17, 2021 06:55 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Nina Hollander, Broker at least you didn't get on the roof of a building with an AK-47. LOL

Sep 17, 2021 06:56 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Brian England oh, that was another thing - he even reduced what it would cost me if I cancelled during the next 2 years.

Sep 17, 2021 06:57 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Good morning Roy! Can you only imagine if someone treated their customers this way just 40 years ago?

Sep 17, 2021 06:58 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Rocky those overseas customer service reps drive me nuts.  No matter what the problem there automatic go to response is "disconnect and reboot" even if I have disconnected and rebooted 10 times before I call them. 

Sep 17, 2021 02:31 PM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

If only we could disconnect and reboot their CEOs George Souto 

Sep 17, 2021 02:36 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Yes Rocky and then you might have gotten disconnected and the process would have started all over again:)Endre

Sep 18, 2021 10:54 PM