Zoom Call With Ryan Huggins on Information Security 101

Real Estate Agent with Mapleridge Realty, CT 203-206-0754 REB.0759001

Zoom Call With Ryan Huggins on Information Security 101

The Zoom call this week was offered by Ryan Huggins, a fellow real estate broker but also someone with extensive experience with Information Technology and specifically the safety of data. Having worked in industry where a client's/patient's information needed to be protected, he has developed an understanding of what needs to be done to secure information and how to apply safeguards to protect that data.

In our own sphere we always have information that is sensitive for a client and in some instances far more valuable to secure.

Ryan abides by the principles of CIA:

Confidentiality:  The state of keeping or being kept secret or private.
Maintain the confidence given to us by our clients
Integrity:  The practice of being honest and showing a consistent and uncompromising adherence to strong moral and ethical principles and values.

Availability:  Being there for our clients when they need us with the resources required.


When it comes to safeguarding information the key is knowing what needs to be protected and who should have access to that information. 

Are there Federal or State rules governing date  We know that through NAR we have criteria that needs to be followed regarding responsibilities to a client. 

As an example, Ryan offered up the reality of people working in an office with sensitive files containing client's data.  At the end of a wok day, many of those file are closed and left on the desk where they can be opened by cleaning people coming in during the evening, or outside contractors needing to do work through the night that would have disrupted the workers during the day.


Knowing what data is there and how it needs to be addressed breaks down into a simple formula based on degree of sensitivity.  Ryan breaks it down as None/Low/Medium/High

None:  Readily available information such as office phone numbers or addresses.
Low:  Materials available to all that can easily be modified to a particular need, such as flyers, social media formats or any other information that has minimal impact.
Medium:   Information that can create issues but not offer liability, such as a person's future wages, business strategies, or even a list of potential recruits from other agencies.
High:   Information such as a clients personal data, banking details or any sensitive information that would create a legal issue.

He offered a color scheme to better make the degree of sensitivity known:
White:  Not overly sensitive disclosure not as important.
Green:  Limited disclosure, restricted to select people.
Yellow:  Limited disclosure, only select individuals with access.
Red:  Restricted information not for disclosure.


The meeting was well attended and there were some interesting questions raised all of which could justify future Zoom calls to address, such as Trademark or patent infringement. 

Noting also that I offered no screen shots of Ryan's presentation as all pages very clearly had a copyright label on them, and in the interest of getting this recap posted, I did not reach out to him, in writing for permission

Zoom Call With Ryan Huggins on Information Security 101


Posted by


Search for all Connecticut homes 







Do you know somebody who is behind on their mortgage and doesn't know what to do? I may be able to help them, especially if they are facing foreclosure!

Get Help with a Short Sale in Connecticut







Whether looking to buy or sell, we service the Greater Waterbury towns of Beacon Falls, Bethany, Cheshire, Naugatuck, Middlebury, Southington, Thomaston, Waterbury, Watertown and Wolcott 


Ed Silva  Mapleridge Realty, LLC,   203-206-0754

Comments (27)

Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Wanda Kubat-Nerdin - Wanda Can!   Working from home makes it easier but I have a lot of information that clients give me because of the short sales

Sep 29, 2021 11:16 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Joan Cox   I do the recap becasue of people like yourself.


Raymond Henson, eXp Realty   We do learn something at each of them

Sep 29, 2021 11:17 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Ron and Alexandra Seigel    A happy to oblige,  It was a lot of information packed into a small time.


Nina Hollander, Broker   I completely agree about the home security

Sep 29, 2021 11:18 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

George Souto   Thanks, I need to bring something to the table

Sep 29, 2021 11:19 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Thank you for these re-caps. It helps for those of us who simply cannot make these calls.

Sep 29, 2021 11:31 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Ed - thank you for the summary!!! Ryan Huggins - Thousand Oaks, CA had a very informative presentation and I know that I learned a lot!!!

Sep 29, 2021 12:17 PM
Ryan Huggins - Thousand Oaks, CA

So very glad to read that Kathy

Sep 29, 2021 08:33 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Thanks for the recap Ed!   Ryan is a very smart guy who's knows his 'stuff' - extremely well.  We have been safeguarding clients info for many years and it's so important for agents to learn exactly how to manage that effectively.

Sep 29, 2021 03:42 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Ed, I just got back from Surgery and not sure I am trying oto stay awake but this medicone Is slowing me down.

Sep 29, 2021 03:58 PM
Brenda J. Andrew
Professional Realtor in Corpus Christi, TX
This is so cool Ed. Thank you for sharing. I need to attend one of these. There is so much valuable information being shared.
Sep 29, 2021 05:39 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Ed Silva ,

What a great recap of the Zoom meeting. I had to meet the photogrpaher for my new listing I put on the market today so couldn't make it. Great information for everyone in this day and age!

Sep 29, 2021 06:56 PM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Could not attend this meeting Ed as I was showing an out-of-state buyer condos by using FaceTime, but great recap of the presentation!

Sep 29, 2021 11:51 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Ed,
Sorry I missed this one but Margaret and I were excited to poke our heads in during the start of the meeting. We were elbow deep in crabs and it was too noisy in the restaurant to hear anything.  Glad to hear it was such a great presentation.

Sep 30, 2021 04:23 AM
Margaret Rome Baltimore 410-530-2400

Carol Williams, And with all the fun we were having, we would have been a total distraction for Ryan Huggins - Thousand Oaks, CA and that would not have been fair!

Oct 02, 2021 10:35 PM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Ryan Huggins - Thousand Oaks, CA gave such an excellent presentation and I am sure everyone learned a lot from it.

Sep 30, 2021 05:31 AM
Ryan Huggins - Thousand Oaks, CA

Thanks Brian!

Sep 30, 2021 10:48 AM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

Very interesting information. Thanks for sharing.  I would love to share with others

Sep 30, 2021 06:20 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Ed, for telling us about this Zoom session.

Have a great day.

Sep 30, 2021 06:58 AM
Lynn B. Friedman CRS Atlanta, GA 404-939-2727
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Ed Silva With your summaries and George Souto reminders of the Zoom Meet-Ups each Tuesday at 2pm (E), all of us on AR have the opportunity to leartn so much from each other.  Really learned alot from Ryan this week. All the best - Lynn


Sep 30, 2021 12:42 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Ed Silva - Thanks for the great update.  I have had a couple of issues making these calls.  My internet has been spotty but Tuesday was a full day getting 2 listings ready.  I really appreciate your update and I like the color code for sensitivity. 

Oct 02, 2021 04:34 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Thanks, once again, Ed Silva for the recap. You do an outstanding job!

Oct 02, 2021 10:36 PM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

LOVE the great notes you take, Ed - what a wonderful summary! Ryan Huggins - Thousand Oaks, CA's presentation was superb and I so appreciate the incredible knowledge he shared with us.

Many agents rely too heavily upon the brokerages at which they hang their license for their security. We are ultimately responsible as we all own our own businesses and Ryan's points really should be great reminders for each and every one of us!

Thank you again for sharing all of these reminders, Ed!

Oct 03, 2021 12:34 PM
Matthew O'Hare
Osterville, MA

Information and data security has increasing been a topic a think about. It's become so prevalent in my thoughts that I'm actually thinking about getting into cybersecurity. It's an important industry whose application runs throughout many sectors if our economy.

Oct 21, 2021 09:18 AM