In 10 Seconds, We WILL KNOW If We Want Your Business

By
Commercial Real Estate Agent with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

It's Snowbird Season along the Beautiful Colorado River

NOW, I joke a LOT about 'hating Snowbirds' and it is a JOKE, period.

Not my target demo, but I have and have had great clients who are 'seasonals'.

BUT at this time each year, we are inundated with folks here for a short short who would rather 'call on the signs and shoot the shit' with whoever than go to casino, river or shopping. 

And to be fair, we get those all year, in one form or another. Resort area, whattayagonnado.

Experience has taught us to identify REAL QUICK who is going to be a 'net negative' . Stealing our time from our serious, valued clients.

The first 10 seconds are pretty much all I need to decide if I want your business.

If in the first 10 seconds, your first question out of the gate is 'what do you charge?'.  

If in the first 10 seconds, after asking what we charge, you tell us that commissions are negotiable, as if we didn't know, and go on to tell us what your buddy in some other state charged them.

If in the first 10 seconds, you begin bragging on your last smokin' deal somewhere else, or whatever you currently have in escrow

If in the first 10 seconds, you haggle the asking price and 'invent reasons' it should be cheaper. 

If in the first 10 seconds you mistake us for someone else's sign you called on.

If in the first 10 seconds you say 'I'm calling from [your home state], so . . .'

If in the first 10 seconds you remark about my photo in a 'come on' way.

If in the first 10 seconds, you want to make jokes or small talk without getting to the reason for your call.

In the first 10 seconds, we'll know you might be someone else's.

But not ours. 

 

"You got my number?"
"Yeah I got it when you walked in the door"

Comments (27)

Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Yep, it's pretty easy to tell quickly whether it's business you want, or not.

Oct 06, 2021 03:23 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

P R E A C H it Sister! Excellent post on this topic and I am right there with you.

Oct 06, 2021 03:31 PM
Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Oh yes easy to tell who'serious buyer/seller and who isn't.  Very easy.  Your questions/answers are spot on Candice!

Oct 06, 2021 04:51 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Well done, Candice!! And first impressions matter in all kinds of situations!!!  

Oct 06, 2021 05:26 PM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Love the post. And I agree 100% with your 10 seconds reasons

Oct 06, 2021 08:10 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

LOVE this post! We have all had to make a desicion on if we want to work with you or shift you to someone else. Love the 10 second rule.....yup it takes about that long!

Oct 06, 2021 08:47 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Size 'em up and spit them out or swallow the call and take the steps to love 'em anyway. Match them up with a property. It is hard when a buyer says they've been looking for 22 years, have literally had hundreds of agents take them all over God's Little Green Acre Candice A. Donofrio .

Oct 07, 2021 03:50 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Yes indeed! As we gain more experience, it gets easier and easier to identify serious callers. And it also gets easier to say no to those that will wind up to be time wasters.

Enjoy your day!

Oct 07, 2021 05:09 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

There have been too many times in my career where I knew within the first 10 seconds that I didn't really want to work with the people but those times would always come when I needed the business so I had to suck it up and grit it out, haha.

Oct 07, 2021 05:39 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

My phone will let me know what is or isn't a potential SPAM call and as I never answer a call when I a with another client, it f they leave a message I know I made the right decision to not pick it up

Oct 07, 2021 09:02 AM
Candice A. Donofrio

I think you meant 'if they don't leave a message' . . . 
A client of mine sent me his neighbor who is not gonna be a client of mine, LOL 
He called from a number I didn't recognize, left a message that said 'Hi Candice' and nothing else. I suspected a scam so I texted the number and said you called and the message said only that, can I help you?


He showed up at one of my properties with another agent and said he was my client's neighbor. I asked why didn't you call me? "I did but you didn't respond." 
Yes I did, I texted you and you did not respond, did you know your message said nothing but hi? "Oh well my wife does that" DID SHE LISTEN BACK? "Oh well we must have been in a spotty area." OH YOU THINK? 

I always listen back to my VMs to make sure they were clear! Dumbass!

Oct 07, 2021 09:19 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

None of the items on your list, in and of themselves, is enough for me to determine in a short period of time, whether I want to work with someone or not.

That determination takes soo much more than a sentence of two.

Oct 07, 2021 10:44 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
St. George Utah Area Residential Sales Agent

Love this BlondoBabe!

Someone called the other day, leaving a message about a listing. Both times I tried to return the call but was intercepted with incoming phone calls...'Twas an omen.

She finally called me back with a completely different reason, asking if I was interested in taking buyer referrals in my selling area...I said, "Twat did you say?"

Click!

Oct 07, 2021 11:21 AM
Candice A. Donofrio

This is how they do it these days, "Yes I'm calling about your listing at . . ." and it becomes 'Want more leads for it?' NO I want YOU off my phone! LOL

Oct 08, 2021 10:33 AM
Dick Betts
TOUCHSTONE REAL ESTATE - The Villages, FL
REALTOR® The Villages, Florida

SNOWBIRDS! Try living in The Villages, Florida where our population grows about 30%.  It is a good time for business as renters fall in love with the area.  Back to you blog YES a few times I should have know better after a one minute conversation!

Oct 07, 2021 12:08 PM
Candice A. Donofrio

Haha! Oh I bet! God bless us every one! 

Oct 08, 2021 10:32 AM
Brian Skaar
VanDyk Mortgage - VA, FHA, Conventional, VA Jumbo, Jumbo, Purchase Loans, & Refinance, Direct Lender - San Diego, CA
VA, Jumbo, FHA & Conv Direct Lender (760) 752-4480

Wise words.   Spoken from experience.  Let the newbies waste their time with those folks.  

 

Oct 08, 2021 08:53 AM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

So true!  The first 10 seconds can tell a lot about where a call is going.  You know it'll be a sales call if they ask me "Is Mr. Huggins there?"  or my favorite "Don't hang up this is an imp..." (well that's as far as I get before hanging up and reporting as spam).

 

I would be remiss if i didn't include my favorite: "Hi, I'm working with an agent but didn't want to bother them with my question about the house."

Oct 09, 2021 10:55 AM
Candice A. Donofrio

My personal favorite! LOL 

Oct 09, 2021 11:01 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Candice A. Donofrio - Once upon a time we were Colorado River Rats so I know what you are talking about!   While on the floor at my last brokerage in Sedona, I had a gentleman come in looking to see luxury homes with red rock views. Of course, at that moment I perked up until he said that they had a couple of hours to kill before heading out to Phoenix to catch their flight.  I gave him instructions to the Pink Jeep location in Uptown!  I looked outside and there was a van full of 10 people!  The nerve of some people just never ceases to amaze me!  

Oct 09, 2021 01:20 PM
Candice A. Donofrio

LOL, yep! They can be very shameless or clueless, call it what you want about simply wanting a fun excursion. I had a guy call me last Sunday, announcing that he would be in town Wednesday/ Thursday and wants to see a property. I asked if he was a cash buyer. No, but it's financeable, right? Sure, IT is, but you will need a lender before we set that appointment. Never heard back and the property went under contract anyway. So many people that are just going to be in town and 'while we're here let's look at property'.

Oct 10, 2021 07:36 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

Amazingly and humorous comments and most under 10 seconds.

Oct 12, 2021 08:26 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I've always wondered how agents handle those people who call to see a house just bc they are curious--about those expensive properties in resort areas; these pp  are bored and need to kill time.  Let's look at fancy houses!  They have no idea how agents work or even try to consider the agent's time.  

Oct 13, 2021 09:35 AM
Candice A. Donofrio

I don't care if I am considered 'not nice' but if you are not ready to buy, buy now and buy from me, I have no availability until you are! I see agents wasting time on the unserious allllll the time because 'maybe' but I have better odds at casino and the drinks are free!

Oct 16, 2021 07:51 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Fun post.  Thank you.  And while fun, oh so true.  Mark

Oct 20, 2021 02:24 PM
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Absolutely you, Candice. Straight to the point with no wasted time. Hopefully you get mostly calls from people who legitimately are interested in your listings.

Oct 20, 2021 03:17 PM