Gratitude for Past Clients
Im so grateful for all of my past clients. You are the lifeblood of my career. I get to see families expand their real estate portfolios and to no longer have the fear of being a renter.
Thanks for the reminder!!
It is this time of year we reflect back on those moments and years of business with clients that have boosted our business. Maybe they did a couple transactions, some have produced many transactions. Either way, these clients are those who make you smile, and make your day!
Not too long after I began in this business, I had a phone call on one of my listings. (Remember sign calls?) After a short conversation, I learned they needed to sell their current property in order to buy their next property. He had given me their address, which I immediately found on Realist. It was a neighborhood close to me and decided to drive by that day. This potential client said they were going to think about it and let me know what they were going to do.
I drove by their home and discovered it was THE BEST HOME on the block by far. Even being new in the business, I knew this was a good sign! I called in a couple of days, and told him I drove by and what could I do to get his listing. We talked about the process, as they had been in their home for a decade and forgot how the process worked. I told him finding a home before he sold was "putting the cart before the horse", and he needed to get pre-approved and talk about listing their home. These days were more of a Buyer's market, so thought it could take a while to sell. I also heard I was competing with the local neighborhood expert, and he had already been in the home but did not impress these clients. He did not even do a net sheet to let them know how much they could see on their bottom line! You do need to put your best foot forward to WIN THE LISTING! This was something I learned early on, that bottom line is the most important piece of your listing presentation in most instances.
BOY, was I wrong, multiple offers in less than a couple of days, so immediately had to hit the bricks and look for a replacement property. To make a long story shorter, their listing sold, and we found a brand new home for them to make new memories. BTW, they had 9-year-old twin girls at the time I met them.
Fast forward a few years, attended their girls' high school graduation, always heard about their vacations, especially to Hawaii, which they loved.
Then I got a call and the girls wanted to buy their first property at 19 years old! OH, one of them had a boyfriend that wanted to be a part of this transaction too. OH OH! Had to have some conversations, as it was a new relationship, and early on to be entering into a real estate transaction. They all were on-board and moved forward.
It was only 9 months later, and the relationship went south, and they wanted to know how to remove him from the title and loan. LOTS of conversation.... Then the other sister had a boyfriend and moved in with him. The next ordeal was an accidental fire in the townhome. The BBQ grill was too close to the wood siding and caught fire. That was a LONG ordeal with insurance, HOA, etc.
Fast forward to today, the one twin that was in the first relationship, got married, just had a baby this year and they all live in the townhome. Insurance and the HOA paid out, and the property was remodeled with an updated kitchen, bathroom, new wood flooring, and looks beautiful! They put their townhome on the market this past spring, and had multiple offers and received TOP DOLLAR in a couple of days.
We were reflecting together in our last appointment, the last twenty years, and all that has flown by, and experienced - good and bad.
BTW, the parents got divorced a few years ago, sold their home, helped both parties buy a new home. The husband met someone, sold the girlfriend's property and his, and helped them buy THEIR home. Now this couple are thinking of going a bit bigger, and buying a single family home.
1. One, so thankful this family (all of them) stayed with me.
2. Thankful the market enabled them all to achieve their goals.
3. Thankful even though others entered the picture, I still could assist.
4. Thankful over the years I got to hear how each part of this family grew.
5. Thankful for being a part of this family each and every year.
In the end, if you stay in touch, give them the service they deserve, they will keep in contact with you when a move is in order.
Thank you for allowing me to sell your original house, it has been a joy working with your family!
House to Home, Inc.
GRI, CRS, CNE, e-Pro, CLHMS
Broker/Owner
Joan@JoanCox.com
720-231-6373
Comments (2)Subscribe to CommentsComment