Brokers, I have a challenge for you. . .

By
Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

Brokers, I have a challenge for you. I just had my annual review with my office administrator. Every November, for four years, I have had Lisa come into my office (coffee in hand) and we go over the past year of her high points and low points while working for me.

I stole Lisa from my bank in November 2016. She came to work for me with no idea what to expect and no idea of what she would be doing beyond a list of what I envisioned she would be doing. That list was three pages. Today, she does it all without a hiccup and without really thinking about it. She has become a Realtor and she is learning the electrical side of our business. She has cleaned kitchens on our flips, run errands when I'm busy, called a thousand clients with information, researched more items than I can remember, reviewed hundreds of contracts, helped me with photoshoots and on and on and on. She is amazing and I love having her as the face and voice of Cornerstone and Quality Electric. 

After we go over the highs and lows, I turn the tables on her. I have her give me a review. The first year, she looked a little confused about what I was asking, but she soon caught on and shared her view of her job with me and where I was helping her and where I was failing her. With that information, I was able to modify how I interacted with her and how I could best use her gifts and talents. This year was no different. She's still amazing. I love coming into the office when she's there and I know she is still representing me and the companies awesomely. My clients ask me continually to tell her how much they love interacting with her.

I ask her what she would like to see me do better, different or at all. She is super sweet, but she will let me know if I am not meeting her expectations in various areas. She is cautious in how she responds because she still sees me as the boss, but she also knows I wouldn't ask if I didn't want an answer. I know that could be sticky, but for a leader who wants to best serve his/her staff, it's a critical form of trust and commitment to the business and each other. You can't do that with every employee, but I would challenge you to do that with a small group of employees you know are wholly committed to the vision of the company and the direction it should go. Try it, you may be surprised at how much your employees love their jobs and want to see the company and you succeed.

Comments (14)

Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Mike - finding the right match in a work relationship is so important.  It sounds like you and Lisa have made that "connection" with two way communication. 

Nov 25, 2021 03:23 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

I think asking for a review from those who work with and/or for you is a great idea. Of course, they need to feel free to provide honest feedback. If they are, how valuable!

Happy Thanksgiving!

Nov 25, 2021 05:09 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Hello Mike Cooper, Broker VA,WV, MD ! I just wanted to check in and say hello and see how you're doing....  I noticed you haven't been blogging in a while. Is everything okay?

Jan 09, 2022 06:45 AM
Mike Cooper, Broker VA,WV, MD

Hey, Kat. Just getting over the flu, but beyond that, both of our companies have been hit with increased workloads. I've had to spend more time in the field on the electrical side while working with a dozen residential clients. I tried to hire another electrician a short while ago, but he bailed right before beginning. I think the thought of being cold, drowning in sweat and working crazy houses didn't appeal to him after-all. 🤣In a positive way, I've been too tied to up to blog, but I do miss it and the interaction with so many great people. Hopefully, we'll get this squared away this month. I miss the Zoom calls too. It was nice to see everyone. Thank you so much for checking in. 

Jan 09, 2022 10:19 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Thank you for the update Mike Cooper, Broker VA,WV, MD ! Good luck finding the right electrician!!

Jan 11, 2022 04:44 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

It seems like you have an excellent relationship with Lisa. You are lucky to have such a quality employee and she is lucky to have you as her boss.

I think you way or reviewing her and having her provide feedback on how she views her job and your management is also terrific.

Yet...she seems to be capable of doing more and achieving more. I hope you have a plan, together with her, that will allow her to grow and continue to be a valuable asset for your companies.

Jan 11, 2022 08:26 PM
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Mike, That is a great idea. Sounds like you have a real winner as your office manager.

Jan 12, 2022 05:30 AM
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

Thanks!

Jan 12, 2022 05:42 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Nice to see you back, Mike. A 360-review is a great thing for a manager to do and a good recommendation. I did them in the corporate world regularly. I think employees appreciate it and it's a good learning exercise for both parties to better understand each other and make improvements where needed, e.g., delegation, communication, feedback.

Jeff

Jan 12, 2022 03:13 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Love this approach and it is so important to do. Glad you have such a great teammate.

Jan 12, 2022 03:52 PM
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

Great post and Thank You, Mike! Your work environment appears to be one of the most positive sites I have heard of in the recent years. Lisa, as well as, all you other employees and agents must appreciate you!

Jan 13, 2022 05:34 AM
Mike McCann - Nebraska Farm Land Broker
Mike McCann - Broker, Mach1 Realty Farmland Broker-Auctioneer Serving Rural Nebraska - Kearney, NE
Farm Land For Sale 308-627-3700 or 800-241-3940

Thanks for sharing your thoughts on  reverse review.  I will give a try.  

Jan 13, 2022 05:53 AM
Lynn B. Friedman CRS Atlanta, GA 404-939-2727
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

@mike cooper

OK - I'm in. Will try it on 1/14. Want to give my "Lisa" a little bit of warning. Hi to your sweetheart! Lynn

Jan 13, 2022 06:02 AM
Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse Advisor

I fully support the 360 Review model. It can great a working relationship far and above what a 1 way review can offer.

Jan 14, 2022 10:16 AM
Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector
SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno - Bourbonnais, IL
The Home Inspector With a Heart!

That's a new idea asking for the review of yourself. I think I will do that when I review my inspector in Feb.

Jan 15, 2022 07:58 AM