Brokers, I have a challenge for you. I just had my annual review with my office administrator. Every November, for four years, I have had Lisa come into my office (coffee in hand) and we go over the past year of her high points and low points while working for me.
I stole Lisa from my bank in November 2016. She came to work for me with no idea what to expect and no idea of what she would be doing beyond a list of what I envisioned she would be doing. That list was three pages. Today, she does it all without a hiccup and without really thinking about it. She has become a Realtor and she is learning the electrical side of our business. She has cleaned kitchens on our flips, run errands when I'm busy, called a thousand clients with information, researched more items than I can remember, reviewed hundreds of contracts, helped me with photoshoots and on and on and on. She is amazing and I love having her as the face and voice of Cornerstone and Quality Electric.
After we go over the highs and lows, I turn the tables on her. I have her give me a review. The first year, she looked a little confused about what I was asking, but she soon caught on and shared her view of her job with me and where I was helping her and where I was failing her. With that information, I was able to modify how I interacted with her and how I could best use her gifts and talents. This year was no different. She's still amazing. I love coming into the office when she's there and I know she is still representing me and the companies awesomely. My clients ask me continually to tell her how much they love interacting with her.
I ask her what she would like to see me do better, different or at all. She is super sweet, but she will let me know if I am not meeting her expectations in various areas. She is cautious in how she responds because she still sees me as the boss, but she also knows I wouldn't ask if I didn't want an answer. I know that could be sticky, but for a leader who wants to best serve his/her staff, it's a critical form of trust and commitment to the business and each other. You can't do that with every employee, but I would challenge you to do that with a small group of employees you know are wholly committed to the vision of the company and the direction it should go. Try it, you may be surprised at how much your employees love their jobs and want to see the company and you succeed.