Get After It: Building Loyalty Brick By Brick

Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476

Today's quote comes to us courtesy of Ailina K. Nelson, my lovely bride:

"Train people well enough so they can leave,

Treat them well enough so they don't want to."

~ Richard Branson founder of Virgin Records, Virgin America, Virgin Hotels, etc.

Your action for today:

Reflect on who supports you

and your business:

Team, staff, clients and family.

Make them feel extra special today (an often).

Richard Branson's method is treat the employees first, customers second.

Happy, well cared for employees create happy, well cared for customers.


Design An Extraordinary Day!




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 (formerly the Take Action Series) click here 👇


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We work 100% By Referral!

Our experienced team is coached by the #1 business

coaching company in North America:

Buffini & Company for over 20 years!

All our properties come with

3D Virtual Tours

and Professional Photography,

Marketing and Negotiating Skills...

most agents do not possess!

Contact us for a pressure-FREE consultation.


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Photo 1 by John Nail from Pexels

Photo 2 by Anna Shvets from Pexels

Photo 3 by Buffini & Company

Posted by

Thomas J. Nelson
REALTOR®, CRS, RCS-D, CDPE, e-Pro, Certified Military Home Specialist, Luxury Home Specialist, Author, Keynote Speaker and  Podcast Host 

Serving Coastal San Diego from Carlsbad to Coronado, Downtown, Balboa Park Area,
La Jolla/UCSD & Mission Bay Park Areas
I Offer Rebates to Veterans
& Active Duty

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(858) 232-8722
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RCS-Divorce     Southern California Chapter of Certified Residential Specialists (CRS)

Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.

Comments (8)

Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Thomas - instead of just exit interviews we should be doing stay interviews.

Jan 18, 2022 02:31 PM
Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Hi Thomas we built our business on referral and repeat clients.  And we had a delightful lunch this past Sunday with one of my my first clients, from my first year or so in the business, 1987. They bought and sold several times.  Very dear folks!

Jan 18, 2022 02:42 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Anna Banana Kruchten CRS, Phoenix Broker congratulations on keeping in touch, that's amazing! I was proud to sell the 6th property for my second client ever (1999) last summer 2021. Having clients that still dine with you and sell with you after 20+ years or in your case 35 years! is precious...but also represents our competence and character.

Jan 18, 2022 04:20 PM
Anna Banana Kruchten CRS, Phoenix Broker

It says they trust us and our ability to listen and give them the best possible service!  Congrats to you for 'loving on ' your clients like we do!

Jan 18, 2022 08:27 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Grant Schneider absolutely, we need the good ones to stay, because they don't come along as often as we need. 

Jan 18, 2022 04:21 PM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Hi Thomas- I love this concept. You can often tell when employees are treated that way by the way they do their job and how they treat you!

Jan 18, 2022 06:26 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

The concept of loyalty permeated through out my entire business plan, not only with the builders and developers I represented but all the way down to the my advertising with our Christian radio station.

Jan 18, 2022 06:59 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Thomas - building loyalty makes a strong foundation.  

Jan 19, 2022 04:28 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I really like the look of that brick home that you shared with us today!  I hope that you will have a fun day!

Jan 19, 2022 04:49 AM