Atlanta Buckhead Midtown:
Georgia Power Outage Direct Notification Text
In Atlanta, Buckhead, Midtown and the Westside, many trees shade our homes. When flying into Atlanta, the tree canopy resembles a beautiful lush living carpet of green. Yet many trees means many limbs may fall during or after storms and bring down power lines.
Often Metro Atlanta suffers from power outages when receiving heavy rain for several hours. After the storm ends, the tree limbs are heavy with water. If that added weight faces a temperature drop below freezing and heavy winds, it is a limb-cracking combination.
Georgia Power instituted an OUTAGE ALERT via text for everyone's convenience. One may register with Georgia Power online and from there forward, the information travels smoothly. Or, from a mobile phone, one may
Do you prefer to sign up for text alerts at your Georgia Power account?
That is easy as well. Once you go to https://www.georgiapower.com,
you will see the Secure Log In page.
Either sign in or create your account if you haven't done so already.
Since Georgia Power is part of Southern Company, which serves Georgia, Alabama and Mississippi, many employees are available to assist when Georgia Power asks!
When weather reports threaten dangerous conditions, Georgia Power offers safety suggestions.
Georgia Power supplies Metro Atlanta with an OUTAGE MAP to use for tracking the power restoration procedure.
Perhaps you want to report a 'burnt-out' or blinking street light? Instructions offered as well.
Georgia Power STILL OFFERS OLD-FASHIONED TELEPHONE SERVICE!
888-660-5890 M-F 7am to 7pm ET
Interested in learning more about how Georgia Power serves you?
When will my power be restored?
There are several factors that affect how and when we can get the power turned back on. The circumstance that caused the outage such as a down line, tree limb, broken pole, and etc. or the unforeseen obstacles that is found once we arrive to the location all play a vital role in our restoration efforts. You can check on the status of any outage reported in the following ways:
- Report an Outage Online
- Download our app iPhone/Android
- Sign up for Outage Alerts
- Submit an outage by Text to GAPWR (42797)
- Contact Us
Why does the estimated restoral time change?
There are multiple layers to restoring power in a widespread or isolated outage. Here is a snapshot of the steps we take when it comes to restoration:
- Safety – Ensure our customers and employees are safe
- Weather - If an outage is reported and it is storming or a storm is approaching, for employee safety, line crews must wait until the storm subsides to start repairs
- Survey the situation – Assess damage to determine the quickest and most effective way to restore service
- Create Action plan - Engineers and other professionals in our power delivery group use their training and experience to map out a plan to restore power in the most efficient way
- Clearing the Area - Downed trees must be removed for our trucks to get through the area and for new power poles to be installed.
- Installing Power Pole - A broken pole requires that we dig a new hole for the new pole. Before digging, we have to ensure there are no underground utilities such as water and gas pipes.
- Hanging New Wires – Special tools are needed to splice broken wires back together
- Unexpected Issues – Several factors can play a role in determining when power is restored, and some of these factors are not known until after we get to the area of the outage
If it is an isolated issue, the majority of the time, we restore within the projected time frame. However, outages are situational so even the smallest outage can extend the projected time depending on the unexpected issues that arise while planning or making the repair.
Will my account be credited for the time I was without power or reimbursed for groceries?
You are only charged for electricity that you use. When your power is out, your meter is not running; therefore, no charges will be incurred.
We do not reimburse for spoiled food items; however, you may contact your insurance company to see if this is covered under your homeowner’s or renter’s policy.
How do I request a tree trim near the power lines?
We trim trees that are near our primary power lines located in the right-of way (lines going from pole to pole). To have us inspect these trees or limbs, please contact us. When making your request please provide specific information where the tree or limb is located.
Although we do not trim trees around the power lines that run from a pole to your home, we will disconnect & reconnect these power lines so that you may have the limbs or trees removed. If you would like to schedule an appointment to drop your power line, please contact us.
What was the loud noise I heard outside when my power went out?
The most common cause of a loud noise associated with your power going out is a blown fuse. Our power lines use fuses in a similar manner to the way you use breakers in your home. Our fuses protect parts of our distribution system when severe weather strikes.
If a tree falls into a line, lightning strikes, or some other disruptive condition takes place, the fuse can blow to isolate the trouble and prevent surges from reaching other customers on our system. The noise can often be loud, leading you to think something has exploded.
When reporting an outage, it is very helpful when you tell us you heard a loud noise because it helps us determine the location of the problem, which allows us to restore your electrical service more efficiently.
FAQ responses and some images courtesy of Georgia Power.