American Home Shield - Terrible Experience

Real Estate Agent with Karen Parsons-Fiddler, Broker 949-510-2395 BRE# 01494165







It's been awhile since I've felt the need to write such a negative post. As real estate professionals, we recommend home warranty companies all the time. Just this past month, I've had 6 new contracts signed with home warranty companies - definitely not with American Home Shield though and this is a cautionary tale. 

I've been a customer of American Home Shied Home Warranty for over 3 years - no claims. Sadly, I've also suggested them to my clients. I had heard good things about them from other clients and took it on faith. First issue - wow! what a mistake. 

I have an issue with my pool filter. Yes, it's old, but well maintained with regular cleanings, tune-ups, and service. I have documentation of all of this as well. AHS flatly denied the claim. I guess they think I spend my spare time bashing the inside of my pool filter - it's pretty exciting around here on the weekends folks :).

When I called to complain/cancel my policies, they begged me to let them send another contractor for a second opinion and would "make it right." That was over 5 weeks ago. 

Since then, nothing - oh, but I did take a wonderful vacation to Italy. Of course, I had my phone and did make a "hey - remember me" call on the Grand Canal in Venice with a Negroni.

But I digress. 

Upon my return, another call and then another - and a few contractors who called me to say they would NOT work with AHS. 

Finally, gave up - guess they won. 

Not my business - they lost that, they lost my client's business and hopefully YOUR business. 

But I canceled this morning - well over a month from the start. 

Insult to injury? $35 cancellation fee per account. I'll pay that for my clients who are cancelling and I guess it's a cheap cost to get away from a company like American Home Shield. 

Just words of warning! In real estate - our reputation is everything. We can't afford to recommend a shoddy outfit. 


Comments (8)

Bill Salvatore - East Valley
Arizona Elite Properties - Chandler, AZ
Realtor - 602-999-0952 / em:

Great information, thank you for the share, and have a fantastic weekend 


Apr 29, 2022
Apr 29, 2022 12:27 PM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

The divide seems to be growing between companies understanding the need for better customer service and those seeing the times as an excuse not to deliver.  Make it a productive weekend.  M

Apr 29, 2022 03:03 PM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Hello Karen! I remember in the 1980s when they were the awesome option. Certainly these days that is not the case from my experience.

Apr 29, 2022 06:13 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Karen- my eyes lit up when I saw you on the blogroll. With all of the other companies out there that can provide this service, what this company did tells me that they don't care. 

Don't stay away so long!!!!!

Apr 29, 2022 06:21 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Karen - while it's a rant about a disappointing tale of customer service, it's nice to see you here.   Hope your trip to Italy was a good getaway.  

Apr 30, 2022 04:53 AM
Kat Palmiotti
406-270-3667,, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

You are right - we cannot afford recommend a shoddy outfit. Thank you for sharing your experience!

Apr 30, 2022 05:31 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am sorry that you had a bad experience with that company but I am happy to see you back in the Rain and hope that you will become active again.  I gave up on recommending home warranty companies, clients would always complain so I just allow them to do their own research and choose one if they want.

Apr 30, 2022 07:06 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

I too have recommended AHS to countless clients over the last 15 years: no longer!

I became an AHS client in 2021 and had a claim within 3 months, nothing major, just a washing machine part. They sent the rudest tradesmen I'd ever encountered. The Yelp reviews I should have read first; 100's of poor reviews for similar offenses. When I complained to my AHS REP of 15 years, she got defensive! OMG really? After ALL the business I sent you? DONE!

May 02, 2022 05:34 PM