Start Worrying, Details To Follow

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

 

An early morning conversation with my AR friend Elyse Berman, PA inspired this post. She shared a joke: The telegram read:

'Start worrying; details to follow.'

And I was thinking about Communication the Rome Way!

 Knowing your buyers and sellers is the first step in how you communicate. Always ask upfront how and when they would like contact from you. Some only want a text, others are happy with an email, and others need a direct phone call.

Here are some of the responses and observations when I ask about staying in touch.

 

-Only contact me if you have an acceptable offer. In other words, you take care of selling my house.

-Call me every day and let me know what is going on. They need constant contact.

-Call me before and after each showing of the house. But of course that I do.

-Call me when nothing is going on. Let me know if you are on "it."

 

Some are such worriers that you have to answer or start the conversation or text with "everything is ok." 

Some are so happy to hear from you that a call anytime is appreciated.

For the smoothest communication, find out their preferred method. Are the sellers early morning risers, or do they have a time window for communication? 

Get to know your clients' personalities. Some want to know the good, bad, and any hiccups immediately. Some don't want to hear any concerns until it is "fixed." Some you would never call after hours or in the evening to share even a minor problem. It might disturb their sleep.

Sometimes a quick text or email is enough to say things are going well.

For others, they need to know when they can contact you.

You set up those parameters. Take their calls, return them, or let them know when you are available and when you will get back to them. Do not let anxiety build.

And maybe one day I will say:

'Start worrying; details to follow.'

 

 And on rare occasions, some only want to know where and when the settlement takes place.  I have one of those closings tomorrow.

Thinking about selling your home

Call Margaret Rome

 

 

 

 

Posted by

Margaret Rome
HomeRome Realty
Broker/Owner/Realtor®

Baltimore, Maryland


Sell Your Home With Margaret Rome

Radio Host ALL ABOUT REAL ESTATE
Sundays 12 noon.

Author: Real Estate The Rome Way

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Comments (50)

Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sheri Sperry - MCNE® Your comment made me smile. There are agents young enough not to remember the pay phones.

May 21, 2022 06:50 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Margaret,

So glad that Carol Williams featured your post in her Second Chance Saturday Series as I missed it. Its crucial to understand from the beginning the expectations of your seller or buyer in communication methods. Everyone is different and once you know their preferences the process gets so much easier! 

May 22, 2022 05:07 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Good morning Dorie Dillard Austin TX  You summed it up so well.

"It's crucial to understand from the beginning the expectations of your seller or buyer in communication methods."

May 22, 2022 06:42 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

There is nothing more basic than communicating with our clients, yet it seems the vast majority of agents have trouble with it.  

May 22, 2022 07:55 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

May 22, 2022 07:55 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 Chris Ann Cleland 

Thanks for the feature in your group which is just the perfect place to post! Not sure if I told you but...I do like your new photo!!

 

May 22, 2022 10:43 AM
Chris Ann Cleland

Thank you!

May 23, 2022 04:36 PM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

This post reads like a poem and a song, sung with an Annie Lennox voice. I enjoyed reading it.

May 22, 2022 05:02 PM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

The call me constantly sellers are the real tests of patience as it seems they are never satisfied with what we do

May 22, 2022 06:26 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Sometimes it is as easy as that just following directions and seeing where it leads

May 22, 2022 11:12 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

 I think I always want that kind of open communication even if it’s not something I want to hear and especially when it is something I want to hear. Do you know what I mean

May 23, 2022 08:41 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Steffy Hristova, What a delightful comment!

May 23, 2022 09:08 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Ed Silva, And those are the ones, you need to try and call sometimes BEFORE they call you. 

May 23, 2022 09:10 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Laura Cerrano, I do know what you mean. I always like seeing you and hope you are doing well.

May 23, 2022 09:11 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

So glad i gave this post a SECOND CHANCE!  Loved all the examples!  Thanks for reminding me to find out the Best Way to communicate with clients. Sometimes I forget to ask!

May 24, 2022 07:51 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

So good to see you, Diana Dahlberg. Best way to communicate is to find out the other person's preference. 

May 24, 2022 07:55 AM
Diana Dahlberg

It's good to see you too!  I am really so busy lately that i don't get on for any long length of time.  But it's always good to see you and many others who I have had the privilege to meet and talk with in the Rain.

May 24, 2022 03:01 PM
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

I'm the "you handle it and call me to let me know when I need to sign" type for the most part.  But of course, it doesn't matter what I prefer, it always matters what the customer prefers for best results : )

May 24, 2022 09:52 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

John Meussner: You are a pleasure to work with because you are always on top of everything. And your communication skills are the best! 

May 24, 2022 09:30 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Diana Dahlberg Being so very busy, I hope you will take an hour to stop by the Tuesday Zooms. It's a great way to connect, learn and stay in touch with many of the AR members.

May 24, 2022 09:33 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Sometimes having a delightful comment can be the simplest thing to you but you can make somebody’s day all the same and Steffy! :

May 27, 2022 10:40 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Laura Cerrano This is so true:

"Sometimes having a delightful comment can be the simplest thing to you, but you can make somebody's day..."

May 27, 2022 10:59 PM