Miscommunication and Perception

By
Services for Real Estate Pros with Ward County Notary Services

Sometimes I wonder if communication is improving or getting worse. Methods of communication have certainly improved technically (as mentioned in my last post about the move to 5G) but it seems like peoples focus and comprehension has gone down the toilet.

If you have talked to anybody lately in regards to service needed for a product or service you purchased chances are you have had to repeat requested information over and over again. Sometimes you have to give information to artificial intelligence before you get to a human and then when you get to a human they ask the very same questions!

It makes you wish that humans had ears, 😬and for those who do have ears... something in between them.

We are in the SERVICE  business. We need to remember what we were told when we were 3 years old... God gave us two ears and one mouth.

To give good service we need to be good listeners. All to often we feel the need to complete others sentences, to jump ahead of the customers thought and interrupt with our own, or multi-task, and use an app on the phone while the person in front of us is needing our attention. I've even noticed in blogging some people need to add a BIG honking picture to a reply so THEY can get the attention of our audience (how rude is that?).

I often find myself thinking (because I can't sing) about that old song by Dale Bossio of Missing persons, What Are Words For?

A thank you to my son, Timmothy N. Timm, for the use of his comic strip Titus & Philemon. At the age of 3 Timmothy was diagnosed as being autistic. At the age of 20 he has published two books that are selling nationally, he is published daily in the newspaper, he has his own gallery and studio, graduated  with Highest Honors from Minot High School, and completed his second year at Minot State University. If you google "Titus & Philemon art" you will see TV interviews, newspaper articles, and more.

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Comments (30)

Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

It sure would be nice Kathy Streib but it seems it's at a point of no return. It would be nice if our educational system would work hard on courtesy and not political correctness. 

Jun 29, 2022 06:36 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Social media is the worst Endre Barath, Jr. with the exception of Active Rain. Wouldn't it be nice if other sites were as civil as this one?

Jun 29, 2022 06:37 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Nina Hollander, Broker I am eager to share your comments with Timmothy 😊. I find him amazing as well.

Jun 29, 2022 06:40 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

It seems to be more and more evident every day Brian England . Even simple things like parking... I see people drop off able bodied young people at the store, right in front of the door, and wait up to 20 minutes right their no matter who or how many people they inconvenience.

Jun 29, 2022 06:43 AM
Brian England

I was selling something for $7,500 and a guy offered me $1,500.  When I told him to kick rocks, he said that I should have respect.  I told him that he should look in the mirror with that comment, haha.  Offering someone $1,500 when the asking price is $7,500 doesn't seem very respectful to me, haha.

Jun 29, 2022 07:31 AM
Bob "RealMan" Timm

I would see that offer (of 1,500) as an insult just as you did Brian England . I hope your point struck home but it probably just rolled off his back.

Jul 03, 2022 07:03 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So appreciate your post.  Two ears and one mouth!  Timmothy is so talented, and at such a young age! 

Jun 30, 2022 08:12 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Thank you Jan Green - Scottsdale, AZ . I am so blessed that God gifted me with Timmothy as my son. I thank The Lord every day.

Jun 30, 2022 08:17 AM
Jan Green - Scottsdale, AZ

That's just wonderful!

Jun 30, 2022 08:18 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Jul 02, 2022 06:23 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Thank you, thank you, thank you Kathy Streib . As usual I am honored beyond words. Have a wonderful 4th weekend, you certainly made mine.

Jul 02, 2022 07:11 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Bob.Listening is an art that should be continuously studied. Use it or lose it. Proud purchaser of both books that Timmothy autographed for my grandson. He is a bit young to understand and it may be a few years before he can read, but has has the books! Thanks! Enjoy your day.

Jul 03, 2022 05:01 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Listening is an amazing thing when done correctly. It's a must if we are to provide the best service!

Have a great day.

Jul 03, 2022 05:07 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Kat and thank you for the good comic strip and yes, it would be good if people were taught to be courtesy to each other.

Jul 03, 2022 06:40 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

I tell my grown kids this ALL the time, communication is the KEY. Misunderstandings happen so easily because people don't listen. Your son's comic strip is terrific and I know you are one proud dad!

Jul 03, 2022 10:40 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Use it or loss it for sure Wayne Martin . Regretfully many of us who should know better shut down their power to listen instead of embracing an opportunity to learn.

Jul 03, 2022 02:17 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Good communication is so very important in our world, Bob. Your post reminds me of a woman driving down a winding road who tries to warn a male driver by yelling PIG! out her window. He thinks she is calling him a name and calls her a HAG! He ends up hitting a pig further up the road!

Jul 03, 2022 03:44 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Great story Wanda Kubat-Nerdin - Wanda Can! Poor pig, he didn't survive and you wonder if their relationship did.

Jul 03, 2022 06:31 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Exactly Kat Palmiotti . I believe my reputation was built on my attention from detail, detail in listening to my clients needs.

Jul 03, 2022 06:45 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Hi Will Hamm , it was my post with my son's comic strip BUT Kat Palmiotti had an excellent comment. 😉

Jul 03, 2022 06:50 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Thank you Pat Starnes-Front Gate Realty and good for you for reinforcing this important point. I think not listening is what is behind the hostile attitude of today AND yes I am so very proud of Timmothy's skill and even more so that he is a terrific young man. 😃.

Jul 03, 2022 07:00 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Great post Bob "RealMan" Timm - My mama added something to that old adage:

God gave us two ears and one mouth -

and two hands to cover your mouth with if

you can't keep it shut long enough to listen.

Jul 04, 2022 08:51 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

That is GREAT Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets ! I had never hear it before but I promise you I will be using it from now on. 😃

Jul 05, 2022 12:41 PM