How Do You Expect a Salesperson to Treat YOU?

By
Real Estate Agent with Better Homes and Gardens Real Estate-Kansas City Homes

This blog was inspired by my recent encounter with a carpet salesperson. She was highly recommended to me by a friend, and is "one of the top salespeople" in the company. I would rather deal with someone who is NOT the "top person" but happy to give anyone a shot!

Being a salesperson myself, I am always keenly aware of how someone in "sales" approaches my potential business. I'm curious as to their technique, if they have the "hard sell" attitude, are they genuinely interested in my particular situation, are they actively listening,  etc.

Overall, I was disappointed.  The appointment was at my home, and I had asked her in advance to wear a mask (because I know so many people who are vaxxed up but STILL catch COVID) and she "didn't have one".  So I supplied the mask, and I wore mine.  During our visit, her phone dinged constantly--and she would stop our conversation to answer it, not even excusing herself. One important call--OK.  But this was at least 5 calls or texts. After a while, I think she was a bit embarrassed but again...turn off your phone for 45 minutes! She measured the rooms, brought in a few samples, and as I was asking questions--she interrupted quite often.  I asked her about the pros and cons of the different types of carpet, explaining I didn't know much but wanted to learn what would work best for what I wanted for specific areas of the house. She talked about the different pricing, not the difference between nylon and polyester (of course I had googled some info!), pad choices, etc.  I will say she did point out what the popular types of carpet are  for my older neighborhood, and I appreciated that.  She breezed out, not saying thank you or I'll follow up, etc.  It's been three days and not even a "thanks for the visit"  text or email. 

Maybe my expectations are too high here. But I would never treat a potential client with what I perceived as indifference. I'm still  asking clients "would you like me to wear a mask?" when I'm invited to their home.  I always ask a few questions, make a little small talk before getting down to business. I ask A LOT Of questions of the potential client as the conversation goes along, and really listen, taking notes.  Of course I make sure to ask before I leave, any other questions of me?  A thank you note, email or text is always sent within a day.  I don't always get the sale, but everyone is treated the same!

I have another at home appointment scheduled in the next week.  Will see how salesperson #2 does.  I also will invite salesperson #1 back to talk with my husband, as it is a joint decision.  But at this point, I'm inclined to move on because...I want to deal with someone who really wants and appreciates  my business...is that too much to ask???

 

 

Posted by

Mary Hutchison, SRES, ABR

(Brookside/Armour Hills resident, local business supporter, NPR fan, Habitat ReStore volunteer, thankful for the gift of another day!)

**********

Better Homes and Gardens Real Estate/Kansas City Homes

mary.hutchison@kansascityhomes.com

816 510 1262

www.maryhutchison.org

 

Comments (7)

Shayne Stone
HomeSmart - Fulshear, TX
"Your Rock Solid Choice Realtor"

From reading your story, I don't see how she is the Top Salesperson. Especially since she never asked for the business or money to close the deal. Guess she must be an order taker - LOL...

 

Jun 29, 2022 01:30 PM
Mary Hutchison, SRES, ABR

That's the impression I got from her!


 

Jun 30, 2022 07:46 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Mary,

I'm not sure i would even consider asking her back. She was rude, insensitive to your needs and obviously does not focus on the person she is meeting with..45 minutes and she can't turn off her phone? No one is that busy!! It's disrespectful to not even thank you for your time and follow up..NEXT!!!!

Jun 29, 2022 04:18 PM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Hi Mary -I have to agree with Dorie Dillard Austin TX after what you said about that salesperson,   I wouldn't have her back. She had her chance. 

Jun 29, 2022 04:53 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Mary - sometimes it's a gut instinct and at other times it is something more else.  "Next" is the word that came to mind while reading your post.  Good luck.  

Jun 29, 2022 05:45 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Mary... I can't imagine why you'd ask this person to come back even if it is a joint decision. I certainly wouldn't. Fortunately, these kinds of decisions in my household are not shared... my husband would be appalled if I ask for his input (not that it would be worth much). 

Jun 30, 2022 04:56 AM
Mary Hutchison, SRES, ABR

Well ultimately I'm hoping hubby agrees to the carpet I pick--bc I'm the one doing all the research and arranging appointments!  The consensus seems to be-not to ask her back...TBD!

Jun 30, 2022 07:48 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

That was a great story that shared the importance of being a great sales person and that it's more about caring than about making money!

Jun 30, 2022 06:50 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Mary, this would have been quite disappointing.   Who answers calls and/or texts while with a client, unless it was an emergency.

Jul 16, 2022 07:03 AM