This blog was inspired by my recent encounter with a carpet salesperson. She was highly recommended to me by a friend, and is "one of the top salespeople" in the company. I would rather deal with someone who is NOT the "top person" but happy to give anyone a shot!
Being a salesperson myself, I am always keenly aware of how someone in "sales" approaches my potential business. I'm curious as to their technique, if they have the "hard sell" attitude, are they genuinely interested in my particular situation, are they actively listening, etc.
Overall, I was disappointed. The appointment was at my home, and I had asked her in advance to wear a mask (because I know so many people who are vaxxed up but STILL catch COVID) and she "didn't have one". So I supplied the mask, and I wore mine. During our visit, her phone dinged constantly--and she would stop our conversation to answer it, not even excusing herself. One important call--OK. But this was at least 5 calls or texts. After a while, I think she was a bit embarrassed but again...turn off your phone for 45 minutes! She measured the rooms, brought in a few samples, and as I was asking questions--she interrupted quite often. I asked her about the pros and cons of the different types of carpet, explaining I didn't know much but wanted to learn what would work best for what I wanted for specific areas of the house. She talked about the different pricing, not the difference between nylon and polyester (of course I had googled some info!), pad choices, etc. I will say she did point out what the popular types of carpet are for my older neighborhood, and I appreciated that. She breezed out, not saying thank you or I'll follow up, etc. It's been three days and not even a "thanks for the visit" text or email.
Maybe my expectations are too high here. But I would never treat a potential client with what I perceived as indifference. I'm still asking clients "would you like me to wear a mask?" when I'm invited to their home. I always ask a few questions, make a little small talk before getting down to business. I ask A LOT Of questions of the potential client as the conversation goes along, and really listen, taking notes. Of course I make sure to ask before I leave, any other questions of me? A thank you note, email or text is always sent within a day. I don't always get the sale, but everyone is treated the same!
I have another at home appointment scheduled in the next week. Will see how salesperson #2 does. I also will invite salesperson #1 back to talk with my husband, as it is a joint decision. But at this point, I'm inclined to move on because...I want to deal with someone who really wants and appreciates my business...is that too much to ask???