National Tire & Battery in Catonsville, MD
As a woman, I am used to national chain mechanical service companies trying to take advantage and rake me over the coals for products and services I don't need and they think because I'm a woman I don't know what I need and don't need. NTB in Catonsville is a breath of fresh air and they treat every woman that goes in there with respect and fairness.
NTB doesn't just do tires and batteries either.
I have been to this location twice. The first time the leads on the battery in my son's car had come loose, two other places told me I needed to have them replaced and the bolts couldn't be tightened. Andrew came out, took a look, and came back with a socket, tightened them, and sent me on my way, no charge.
Last week I drove over a bolt on my street with my nearly new car. Mr. Tire told me it was going to cost me $52 for a patch. I got tires for my other car for $52, that's crazy. But the guy told me to go to NTB. The cost was less than half that and it was service with a smile, they topped up my other tires and my spare, put my tire back on, and put everything back into my trunk neatly. Not once did they suggest other services, nor did they with the other women that came in while I was waiting.
I will go here first before I go anywhere else in the future and I suggest that everyone do the same.