WHAT SHOULD YOU BE CHECKING FOR FUTURE SUCCESS

By
Education & Training with Performance Development Strategies

There are important factors to check and measure for your business success. Generally, they are financial, process, and people. I focus on all three when I am helping my clients create or update their strategic plan. All three must be aligned. The reason for non-alignment in the business is a lack of clear vision and without a clear vision everyone is on a different page. While that is personally frustrating it can cost your company good employees and customers. In this post I will focus on the people part.

Here are three people processes that need your attention:

  • Let’s start with the focused leader. You may be the owner, the manager, or CEO but that does not mean you are the leader. You appoint yourself CEO, but your team will follow you if you are the leader.   As managers we can influence the process through which people recognize our leadership by creating an environment where people will join “the team” because they see the purpose of what they are supposed to do and understand the vision, the “big picture” as well as the values of the organization for which they work. Today’s fast-moving business environment demands that the effective leader be both, a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Be open with your communication. Share the vision and values but also share your goals. Also, share organizational results. A CEO that keeps company results secret breeds distrust. The most successful businesses and business leaders conduct “open book” management. This is the way to gain trust and commitment.
  • Next let’s move to engaged employees. We know that engaged employees matter. However, since the business environment is always changing and evolving, the way we do business and communicate must also change with the environment. Some engagement drivers may have shifted. Be aware. Many findings in older Gallop engagement surveys are important while other points relating to economy and generations have begun to show up. For example, the desire of employees to have the opportunity to do what they do best is still important as is being recognized for a job well done.

There is much room for improvement. There are also still key drivers for engagement which have remain constant. These include the relationship with your immediate supervisor, belief in senior leadership, and pride in working for the company. These and other need to be addressed. Disengaged employees do not contribute and worse, they could alienate your customers.

  • Loyal customers are the key to success. Careless unengaged employees can ruin a business by driving away customers. Does the team know how to measure loyalty, how to wow customers, and how to deliver on and exceed expectations?   The right people need to be placed in the right positions. Jim Collins talks about this when he says, “Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”. Then focus of the vision, the goals, train, develop, and engage.

Center of Influence

If you lead and create confidence with your team. They will all focus on the same goal—creating and retaining loyal customers. Make that a goal in your business.  For a similar post on our website see YOUR BUSINESS SUCCESS FACTORS.

We can help you create a successful team and loyal customers.

Call us to find out how

Armonk NY call 914-953-4458.

South Florida call 772-342-1066.

Posted by


PDStrategies.net

Armonk, NY
Port Saint Lucie, FL

(914) 953-4458
CALL OR TEXT

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Grant Schneider,
CBC, SPHR, SHRM-SCP*

*Certified Business Coach,
Senior Professional in Human Resources

President, Founder
& Leadership Coach

About Me

 

Comments (23)

Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Endre - those are show teams.  You don't know who you are getting and the leaders does not know what is going on.

Nina - yes,  and I must do the same.

Aug 01, 2022 05:46 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kat - it could be the same person but there is a different role for each.

Aug 01, 2022 05:46 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I agree with those 3 keys to success and you certainly have the right strategies for people to attain success.

Aug 01, 2022 05:47 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - thank you.

Aug 01, 2022 05:47 AM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Aug 01, 2022 06:24 AM
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Good reminders on running a business, and how to stay engaged.

Aug 01, 2022 06:42 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, staying in touch with clients is the key, and Laura and I talk about that all the time.

Aug 01, 2022 06:53 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant you made very good points in this blog, especially the third one:

"Loyal customers are the key to success"

That is spot on!!!

Aug 01, 2022 12:19 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Grant Schneider and this is so true,  some people are leaders and some or not but think they are.  I learn how important it is to treat your employees and customer.  So important!!!

 

Aug 02, 2022 07:53 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I have served on too many rudderless ships to sign on to a team or company such as the one you describe Grant 🤪

Aug 02, 2022 04:36 PM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Grant- we need you to take your excellent consulting skills to the medical profession. I've heard from many and have had a personal experience that the staff in these offices is making it very difficult for patients. And sadly, I get the feeling that the doctors don't want any part of making sure their offices are treating their patients with the courtesy we would like. 

Aug 02, 2022 08:05 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant,

More great information that you have shared with us.  Leaders do need to be focused, and employees need to be engaged.  The goal is loyal clients or customers.

Aug 02, 2022 10:10 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, we all strive for success, both broker and our agents.  We try a lot of different things just to make transactions happen!

Aug 06, 2022 09:11 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Aug 06, 2022 06:28 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Grant. Solid points all. The one sitting in the head chair is not necessarily the head guy. He may be the only one who thinks so! Enjoy your day.

Aug 07, 2022 04:34 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Great topic, Grant Schneider an office is as good as the agents who represent it.... hire carefully....

Aug 07, 2022 06:30 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

As it has been said "if you can't lead yourself, you can't lead anyone else." Good points that need to be constantly reinforced, good morning Grant and thank you.

Aug 07, 2022 07:54 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Nick - thank you, and I hope you are doing well.

Joan - I am so glad to hear that.

George -  yes and that is the reason we are even in business.

Will - the main thing is that a leader gets power from those led.

Paul - rudderless ships.  Yes, that is what they are.

Kathy - I would love to work with them.  I had one medical company.  They were audiologists.

Wayne - yes and how many times have I seen that.  Sometimes it is the person in the warehouse.

Barbara - hire carefully and fire quickly.

Leanne - yes, that is absolutely correct.

Aug 08, 2022 06:48 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Grant, what a wonderfully written explanation of what a business owner needs in order to be a success, "desire of employees to have the opportunity to do what they do best is still important as is being recognized for a job well done."  Love this!  

Aug 10, 2022 10:07 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jan - in my opinion those three and keys to success.

Aug 11, 2022 03:06 AM