Knowing when to stop talking, or even knowing when not to open your mouth at all is the hallmark of a professional salesperson. In the Titus and Philemon cartoon above Joe (the guinea pigs owner) volunteers information that Philemon didn't even ask for. The results hurt Philemon's feelings.
Just a couple of examples I observed as a Broker: 1) Couple obviously loved the home as they walked through and agent in training couldn't quit pointing out every little fault she saw. I pulled her aside as quickly and discretely as I could and asked her to listen to them and to respond appropriately. Sale saved!
2) Couple loved the home and the Mrs. said: "before we proceed we need to show it to my in-laws". Agent went into a speech, "Don't you hate parents still insisting on running our lives, it's like we are still six years old". Ended up the Mrs. was the one who asked her in-laws to look at it because her father-in-law is a contractor. Sale lost!
The point is, as usual, listen before you speak and think about what you are about to say before you say it.
Thank you once again to Cartoonist, Artist, Author and Illustrator Timmothy N. Timm for allowing me to use the TITUS & PHILEMON comic strip in my post. To learn more about Timmothy N. Timm and the TITUS & PHILEMON comic strip visit his website by clicking here.
I want to thank Kathy Streib for encouraging me to enter this into Eileen Burns September Challenge Crazy Real Estate Agent Stories, you can find it here.