To Much Information

By
Services for Real Estate Pros with Ward County Notary Services

Knowing when to stop talking, or even knowing when not to open your mouth at all is the hallmark of a professional salesperson. In the Titus and Philemon cartoon above Joe (the guinea pigs owner) volunteers information that Philemon didn't even ask for. The results hurt Philemon's feelings.

 

Just a couple of examples I observed as a Broker: 1) Couple obviously loved the home as they walked through and agent in training couldn't quit pointing out every little fault she saw. I pulled her aside as quickly and discretely as I could and asked her to listen to them and to respond appropriately. Sale saved!

2) Couple loved the home and the Mrs. said: "before we proceed we need to show it to my in-laws". Agent went into a speech, "Don't you hate parents still insisting on running our lives, it's like we are still six years old". Ended up the Mrs. was the one who asked her in-laws to look at it because her father-in-law is a contractor. Sale lost!

The point is, as usual, listen before you speak and think about what you are about to say before you say it.

Thank you once again to Cartoonist, Artist, Author and Illustrator Timmothy N. Timm for allowing me to use the TITUS & PHILEMON comic strip in my post. To learn more about Timmothy N. Timm and the TITUS & PHILEMON comic strip visit his website by clicking here.

I want to thank Kathy Streib for encouraging me to enter this into Eileen Burns September Challenge Crazy Real Estate Agent Stories, you can find it here

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Comments (32)

Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

A good Broker will teach new agents, and sometimes ineffective agents, what "clues" to look for Kat Palmiotti . I helped turn a few "slower" agents around by letting them know what key words to be listening for.

Sep 09, 2022 07:30 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I also like that saying Carol Williams and when working/training with new agents we need to train them as to what key words those two ears need to pick up on especially if they are new to sales all together.

Sep 09, 2022 07:35 AM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

These are touchy situations!  As agents we are obligated to point out any possible issues/problems with the home.  And it can be challenging for buyers' relatives, friends, everyone "weigh in" with their opinion.  I think the worst is when a parent says something like "this foundation is bad, there are issues here" and I want to say "are you a structural engineer??"  

Sep 10, 2022 10:03 AM
M.C. Dwyer
Melody Russell Team at eXp Realty of California, Inc. - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Lessons for LIFE as well as for salespeople.    Well said!

Sep 10, 2022 12:25 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I recall when my son was looking for a house. An agent showed us a REO listing - and explained that if these listings were any good, her broker purchased them.

I think knowing when to keep your mouth shut is a good trait all the time - whether working or talking with friends or family.

Sep 11, 2022 08:32 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I have felt that urge many times Mary Hutchison, SRES, ABR  but you know the first time you ask that they will come back that they are. 😂

Sep 11, 2022 04:32 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Thank you M.C. Dwyer and I totally agree, it's a good thing to keep in mind at all times.

Sep 11, 2022 04:46 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Great example Marte Cliff and I'm glad your son shared it with you and you with us.

Sep 11, 2022 04:48 PM
Roy Kelley
Retired - Gaithersburg, MD

Some of us need to continue working on our listening skills.

Have a great day and an outstanding week.

Sep 12, 2022 04:18 AM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info
Some agents should stay in the car while their clients tour the house. They don’t know when to shut up.
Sep 12, 2022 11:41 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

That is a fact Roy Kelley , no matter what our age or experience. To many people just like to hear the sound of their own voices.

Sep 12, 2022 01:52 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

You made me laugh out loud with your comment Georgie Hunter R(S) 58089 . Thank you, it's late in the work day and I needed that.

Sep 12, 2022 01:53 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

My mother used to say "if you have nothing positive or nice to say, it is best to be quiet" ...  I try to be careful to stay true to that teaching.

Sep 14, 2022 04:33 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Thank you for reminding me of words I heard often in my youth Diana Dahlberg . Those were and still are words of wisdom.

Sep 14, 2022 07:01 PM
Eileen Burns
Trans State Commercial RE Ft. Lauderdale/Miami/Palm Beach - Fort Lauderdale, FL
FLorida Real Estate Connector

Listening is a skillset that must be developed and refined over time.  People listen at different speeds.  Many folks have hoof and mouth disease.

Sep 25, 2022 06:11 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I was a slow learner Eileen Burns and I blame that on being the baby of the family... I talked a lot to get attention 😊

Sep 25, 2022 07:30 PM
Anna Banana Kruchten Phoenix Broker
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Hey Bob good stories of what not to do!  We had an agent that thought he had 2 mounts and 0 ears.  That didn't go well.  10 years later he stopped by and he was still using both mouths!! Oy vey!

Sep 28, 2022 01:46 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I like that Anna Banana Kruchten CRS, Phoenix Broker . It's amazing he has lasted 10 years in the business.

Sep 28, 2022 06:57 PM
Brenda J. Andrew
ULTIMA REAL ESTATE - Willis, TX
Professional Realtor in Conroe/Willis, TX

Hi Bob.  I need to put this cartoon up in my office as a reminder.  It's too bad some people don't know when to keep quiet.  Have a great day!

Sep 30, 2022 11:46 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Brenda J. Andrew I can not wait to tell my son Timmothy that you are thinking of putting his cartoon up in the office, he will be thrilled!

Sep 30, 2022 12:04 PM
Brenda J. Andrew

That is awesome!!  Tell him to keep them coming!!

Sep 30, 2022 12:07 PM