Zoom Call 9.06.22 Paul Henderson Agent Safety

Real Estate Agent with Mapleridge Realty, CT 203-206-0754 REB.0759001

 Paul Henderson  Agent Safety

 Paul Henderson on Agent Safety

The Zoom call this week was on Agent safety and only fitting as September is Agent Safety month. 

Paul Henderson, has made the presentation before so it was a simple call for him.

Our business has been very visible the past few years but also opportunists hve gotten bolder.

He opened the call with a story of an agent that was placing signs out for an Open House event. She started to walk across a very busy roadway and let her car running so she could put up an open house sign. When she turned back someone had gotten into her car and drove off with her purse, cell phone and as she wanted to feel secure, there was also a gun that she had for protection.

The message is to be ever aware and vigilant and focused on what we do. We need to always make sure we shut off our cars, as well as lock it before we walk away from it or do something as simple as pump gas.

 Paul Henderson  Agent Safety Paul offered as to how he had gone to several police stations and only 2 had talked to him at any length and one even commented that it is just our current society, and that we are not unique to danger.

Bodily harm is a state of our current times, and now we need to be more aware of visitors to our open houses. It is now common for a couple to come in and one will talk to the agent to distract them while the other one goes through to look for valuables and now even prescription drugs.

Open houses should not be done alone for safety. Cell phones should be protected at all times as someone can very easily grab it and place it into a seemingly harmless metal lined chip bag, which makes the phones' tracing capabilities useless as it then becomes invisible. They can take it to a place that has already been similarly prepared to make it impossible to locate

The call was not just a presentation but also a shred call for others to share their experiences and help.

Margaret Rome discussed a device called Ripple which is a simple button sized protection device that when pressed will immediately call a service center. Easier and quicker than dialing 911. It operates similarly as those devices shown in the 'Help I fell down and can't get up commercials.' It operates off an app on the phone.  Unlike 911, the person on the other side will call whoever is needed for assistance as well as anyone else we might call when in need.

Paul discussed sone of the safety methods that he and his agency have been employing for years, such as walking a fellow agent out to a car after a meeting, especially at night. 

For open house it was necessary to call someone to let them know they have started as well as a call when the event was closing.

Fo an Open house, they would not allow themselves to be blocked from their car, so leaving it on the street was the wisest thing to do.

Common sense and thinking ahead is important. Margaret also mentioned that she invitee lenders to attend the events which serves a dual purpose. The second person is security as well as a way of getting business for the lender.

During Covid, Paul's MLS mandated that no more than 2 people in a house at one time, and if this was violated, it could be as much as a $500 fine. For open houses it was difficult especially if a buyer showed up with other family members or their agent.

The limitation of people does allow for a more focused discussion with those people coming.

Eileen Burns did offer input as to the frequency now of sellers having cameras in the house and also the need to caution potential buyers to keep comments to themselves.

There was a discussion of having food and alcohol at open house events but also the pros and cons that are associated with that, especially the potential to dirty the house or an attendee driving away intoxicated.

It was also discussed that our personal safety takes a precedence over the desire to get a contract and being mindful of when we open a door and wit whom we may be.

Sham Reddy offered that his Board would have events and invite agents that have encountered issues in the field to present to all so that others will be more aware of the issues as well as being more ready to stay safe. 

The case of Beverly Carter, the Arkansas agent that was kidnapped and killed was offered as an example of what can happen and not only to a female agent.

Kathy Streib offered that for safety especially women, little is best and specifically, just keeping the necessary items in one's pocket and leaving the purse home or out of sight. Others also agreed and offered that a simple elastic band made for a perfect way to keep all together.

 Paul Henderson  Agent Safety

Posted by


Edward (Ed) Silva
Broker Associate

Serving Central Connecticut Sellers and Buyers

My Blog
Email Me

C:  203-206-0754
Call or Text

O:  203-758-6440


Do you know anyone who is behind on their mortgage and doesn't know what to do? I may be able to help them. I am an experienced Short Sale Broker

Short Sales in Connecticut


Search all active Connecticut listings



Comments (28)

Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Ed,

Another great recap of the subject matter.  This is a topic that you want to get more people involved to share ideas and experiences.  I think that was accomplished.  I am fortunate that my husband can come with me if I feel there is a need.  Also, I call him every hour to let him know everything is ok.  I meet all new clients at the office and get a copy of at least one driver's license before we look at any properties.

Sep 07, 2022 04:36 PM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much, Ed, for telling us about this important Zoom session.

Sep 08, 2022 04:04 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Thank you for this fantastic overview. We also briefly discussed the ForeWarn app/tool which allows us to double check the person is who they say they are and that there are no obvious red flags.

Sep 08, 2022 05:17 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I definitely missed a good one, I always enjoy the daily posts from Paul S. Henderson, REALTOR®, CRS 

Sep 08, 2022 06:56 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Grant Schneider  It had a lot of useful information and some of it was from people with personal experiences.

Rocky Dickerson  and you also did another great job of steering the call

Sep 08, 2022 07:42 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Kathy Streib   We all need to be ever vigilant and take precautions for out safety and for those for whom we are responsible.

George Souto   It takes very little effort on anyone's part to maintain safety

Sep 08, 2022 07:44 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Leanne Smith   It was a good call and all learned something new and how to stay safe,

Anna Banana Kruchten CRS, Phoenix Broker   The enthusiasm to help a client can sometimes override common sense and safety and those harsh reminders are valuable learning lessons.

And Thank you for the recognition

Sep 08, 2022 07:47 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Sheri Sperry - MCNE®   A little bit of caution is important especially when we know people care so little about other's lives.

And thank you Roy Kelly for taking the time to stop.



Sep 08, 2022 07:49 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Kat Palmiotti   I make most of the call but always need to run for a 3 PM appointment. Thanks for the added information on Forewarn as well.

Brian England   At least I give you the highlights

Sep 08, 2022 07:52 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Oh my what a foolish Real Estate Agent! Great re-cap of a very important message for safety measures!

Sep 08, 2022 08:48 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Ed Silva you always write  a good synopsis of the Zoom sessions 

Sep 08, 2022 09:54 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Ed,

Love your synopsis of our Zoom called. It was an informative presentation and there was good participation! 

Sep 08, 2022 04:01 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Another excellent summary of the Tuesday Zoom Meeting.

Sep 08, 2022 06:21 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Thank you, Ed.
I was so sorry to have missed this presentation! I appreciate your summary very much.

Sep 09, 2022 03:16 AM
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA

Darn, it sounds like I missed a very good meeting.  Thank you for the summary, Ed.  I do like to have a lender show up with me as backup.  I remember doing one open house that even that was not enough and the lender wanted to leave.  It turned out fine, but it was a very challenging open house.

Sep 09, 2022 07:20 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

I really need to think more about the safety aspect. My phone is my business. This is really good advice.

Sep 09, 2022 07:34 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ed, sorry to miss Paul's presentation, and sounds like I missed a good one.   I never do open houses by myself, Laura is with me, and I am with her.   

Sep 09, 2022 07:50 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Ed:

This time I luck our and not only get to read your well-done recap BUT also heard Paul's presentation and a great discussion about safety. The stories are helpful to keep in mind the kinds of things that can happen and how to do a better job of being safe.

Have a wonderful weekend!


Sep 09, 2022 04:28 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

A wonderful synopsis, Ed. And as you said, "The message is to be ever aware and vigilant and focused on what we do." Because I'm always aware, vigilant, focused, and very careful I've never run into a safety issue in 30  years. But that's no guarantee that it stays that way.

Sep 13, 2022 04:55 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Thank you for sharing my zoom presentation Ed. We all need to be safer 🙂

Sep 13, 2022 09:00 PM