When it comes to Real Estate is the new way or old way better?

By
Real Estate Broker/Owner with Godzyk Real Estate Services NH License 033394

When it comes to Real Estate is one way of practicing better than another? Let me share how a recent offer went. I got a desired new listing and came up with a great marketing plan. I set up a dozen showings for the first couple of days. I was there showing a couple when a Buyer agent showed up for the next showing. I finished up with the previous buyers and she came over to talk.

 

I introduced myself as the listing agent and let her know to let me know if they had any questions i would be outside out of their way. She surprisingly told me "how happy she was that i was young and was sure to practice real estate like her." She told me this was her first year in the business and how she saw how the market would be in the future. I am happy i still look young i guess as starting when I was 18, this is my 37th year in the business. The one thing I learned when i started i when to talk to and when to listen.

 

Her buyers showed up and I actually know them. It was surprising they did not call me if they were looking at a home. Funny thing was seeing me, the wife right away lets me know her agent is her friends niece and she wanted to help her with her first sale. 

 

Fast forward they saw the house and really liked it. I let everyone know that the deadline for offers was 4 pm the next day. That agent sent over an offer along. I got quite a few others that night. Reviewing it, it was incomplete, missing some information and a couple of mistakes. I called her to let her know she should fix them before I presented to the seller. She did not answer but texted me she prefers to be texted. She followed up with a string of texts lambasting me how i do not know everything and how i should do things the "new way."

 

New way or old way, I do things the right way. She wanted her offer presented where it is contingent on getting a mortgage, but there is no amount or even type of mortgage filled out. She has it contingent on a home inspection, but no date when it will be completed by. The address for the home being purchased is incorrect. Come 4pm i presented all offers as sent in and the sellers choose another one. Later that evening i let all those whose offers were not accepted the news.  

 

I did not hear from that agent but did hear from her buyer. They were upset and not just that their offer was not accepted, but because I know them. They said they would have paid cash but were told to put a mortgage contingency in case they changed their mind. What? It got better as she said they did not want an inspection but the offer was contingent on an inspection in case they decided they wanted one. That is foolish... After a string of texts by them my response was simple. One of the reasons their offer was not accepted is it is incomplete. That I let their agent know but she would not answer her phone. She demanded to be texted. I copy and pasted her text replies. That everyone was told to submit a clean offer meaning no contingencies. I never heard back from them... 

 

The house went under contract in 3 days. No contingencies and It closed 10 days later. The sellers were very happy. One of the biggest duties of the listing agent is going over offers, working out things before they are presented and giving the sellers the good, the bad, the ugly, the pros and cons of each. This can not only reduce future problems but eliminate them for the seem less sales. They do not teach that online... 

 

THE MORAL OF THE STORY is that EXPERIENCE MATTERS. The only way to practice real estate is the right way. That means a mix of new and old. YOU NEED TO KNOW that all agents are not created equal and every consumer should take the time to hire the BEST not just the biggest agent. Let me show you there is a difference. Please Support locally owned and operated business. Locally owned and operated since 1985. THIS SELLER was referred to me. They loved that i took the time to listen to them and come up with a plan to sell the home. They loved even more I executed the plan that resulted in a quick sale. 

 

One of the most important thing in Real Estate for me is provide GREAT SERVICE. I want to stand out from the crowd. My philosophy is simple. To provide more personal and professional service to guide my clients through each step of the selling and buying process. Experience matters.

 

To CONTACT Scott Godzyk please call 603.661.2121 or EMAIL: Sctprop@aol.com .

 

About the Author: Scott Godzyk is the Owner/Broker of the Godzyk Real Estate Services in Manchester NH. Proud to be locally owned and operated with 35 years of experience, Scott is a leading Agent for Listing and Selling Homes in this area. We are Full Time Agents ready to serve all of your Real Estate needs. Servicing Hillsborough, Rockingham, Merrimack and Belknap counties. 

 

    

Comments (30)

Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Scott, How sad the buyers had to learn the hard way that doing a favor for inexperienced realtor, family or not, is not the way to get an offer accepted.  If failing to complete the purchase contract is considered the "new way,' the only ones benefiting will be the attorneys.

Sep 10, 2022 12:01 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I am similar Will Hamm, i always try to help, but once. Too many people want to start at the top and not do things the right way but take short cuts that dont work

Sep 10, 2022 12:02 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Exactly Carol Williams , thank you for the comment 

Sep 10, 2022 12:03 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Thank you Eric Bouler 

Sep 10, 2022 12:03 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Thank you for the comment Michael Jacobs. I agree it is always a combination of what ever it takes to do it right, old, new and ways we still havent thought of until something happens that calls for it. 

Sep 10, 2022 12:04 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

There seems to be more of those that think they know everything then ever before Anna Banana Kruchten CRS, Phoenix Broker. It is ok because i do me and me works. It has kept me around this long 

Sep 10, 2022 12:06 PM
Anna Banana Kruchten Phoenix Broker

Same with me Scott!  Been in the biz since 87.

Sep 10, 2022 12:53 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Scott- I miss reading all of your stories and am so happy that you wrote this one. And I know that the "young" whippersnapper has learned that young or old, the important thing is to do it the right way. 

Sep 10, 2022 12:30 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Scott Godzyk for me there is no new or old way.  There is only one way, and that is as you put it the right way.  This Agent is starting off on the wrong foot, and it seems like she has a chip on her shoulder.  Test work OK if a quick answer or response is required, but for the most cases in this business a phone conversation works much better.  This Agent would do well to get her head out of her donkey, and listen to those who know A LOT more than she does.

Sep 10, 2022 12:49 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Scott,

Wow....don't think this new agent practicing her "way" of real estate is going to make it long term. The basics are a must and her attitude needs to go. I feel sorry for her clients they didn't have a fighting chance! Live and learn. 

Sep 10, 2022 02:10 PM
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

 This seems to be the way of the world these days... New agents with little or no training filling out blanks in the contract without know what they are doing.  Seems like I spend a lot of time training new agents in other people offices. At least the good one will listen; the bad ones are never going to succeed  

Sep 11, 2022 12:28 AM
Anthony Kirlew
Group 46:10 Network @ eXp Realty - Gilbert, AZ
Helping You Make Fiscally Sound Real Estate Deals!

Bless her heart. ;-)

One takeaway - If you want to "help someone get their first sale" make sure it's not on a property you really want.

Sep 11, 2022 03:21 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

There were several things that went wrong in this case! The buyers first mistake was not contacting you when they were ready to purchase. The second was using a new agent who wasn't willing to listen to experience. They received bad advice from their agent - and hopefully they learned a thing or two for next time.

Sep 11, 2022 04:41 AM
Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse Advisor

Experience matters...but as in everything in this business- it depends. Had the other agent simply listened to your feedback and incorporated it- things could have turned out different. That doesn't require experience...or maybe it does, after losing enough deals. Also, if she didn't take the fake it till you make it approach and asked her managing broker for some guidance- that too could have made a difference. Not everyone will succeed in this business. 

I had studied this business from the outsider point of view for years before I decided to change careers and become an agent. I had knowledge of the market that agents with a decade or more experience couldn't match- but what I didn't have was knowing procedural issues. Not hard to learn the process if you understand the market- but I had to learn it by doing the job- not by reading. When I was working on my second deal ever, I made some sort of minor process error- and the listing agent got angry. She was angry because I repeated the action of my first deal- and the listing agent on that deal also had the process wrong. I had told her this was only my second deal and she was astonished. The listing agent was ivy league educated- and had been working in real estate for more than 15 years- and she was shocked to learn when I told her this was only my 2nd deal- and I was apparently making the mistake by repeating what I had done by the listing agent in my 1st deal.  When she realized how easy it would be for a rookie to make this small process error, she wanted me to work with her on her team. What I learned from this- it's ok to make a process error- but be open and honest about it and learn from the experience. 

 

Fast forward several years, that agent that had been briefly angry about the small process sin I had committed- and I are on great terms- and she often comes to me when she wants to pick my brains on neighborhood or building specific knowledge. 

 

It's not about a new way or old way of doing things as much as it is listening, applying feedback appropriately, and simply be willing to adapt as necessary while ensuring that what you are doing is working and accurate. The woman in your story did none of these things.

Sep 11, 2022 09:29 AM
Lynn B. Friedman CRS Atlanta, GA 404-939-2727
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Scott Godzyk 
Hmmm - I wonder if those people will give that agent another chance?
All the best - Lynn

Sep 11, 2022 05:54 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Your post details the importance of having a knowledgeable and EXPERIENCED agent when buying or selling real estate.  This sentence in your post made my hair stand on end.

"They said they would have paid cash but were told to put a mortgage contingency in case they changed their mind." 

Sep 11, 2022 06:14 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Wow!  Lesson for those buyers to choose an experienced agent, you, to get their offer accepted.  Of course you were representing the seller, but still.....  Hope that buyer's agent learns some valuable lessons and leans on her broker to review the paperwork submitted and share what she should have done!  Great post - get back to basics folks!

Sep 12, 2022 03:43 PM
Pat Skow
PARKS Realty - Nashville, TN
Your Realtor for Life!

Great post. Thanks for sharing.  

Sep 12, 2022 07:50 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

Those agents that ONLY want to text--that's not really serving your client IMO. I hope that new agent learned a lesson, probably not. In addition, she should have had an experience mentor or at least a broker who would look over the offer BEFORE submitting it.

Sep 13, 2022 09:15 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Scott Godzyk  I really enjoyed your story. Experience really does make a difference 

Sep 14, 2022 01:55 PM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

You provided great service, Scott Godzyk, and you provided the RIGHT service. I wonder if the buyer who was trying to help a relative learned anything from the transaction?

Sep 14, 2022 06:13 PM