I am always surprised when I get a message like this . . .
I had sent the listing agent an email with questions about a listing. I prefer email so I have a paper trail of their responses. However, since she didn't respond to her email I left a message. That wasn't responded to either.
I see after 195 days on the market, that listing is now "cancelled".
At least if you use various read receipts and email tracking programs you can prove to your clients that you are not the one that dropped the ball!
Maybe with the slowdown in the real estate industry, we will thin the herd and return stronger and better as an industry.