Whackadoodle Real Estate Stories - You Just Can't Make This 💩 UP!

By
Real Estate Agent with www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 228209

Whackadoodle Real Estate Stories - You Just Can't Make This 💩 UP!

How on earth do we narrow the whackadoodle stories to only one this month?!! I’ve had so many crazy things that have happened since being in this business but, the best part of ‘crazy’ is all we learn from it!

 

I can’t say this is the craziest but, this is certainly one that my buyers will never let me forget! 

 

An agent in one of my first offices worked the business part time - she was a financial ‘guru’ who only got her real estate license for referrals. She was very well connected and had an ENDLESS database so, she preferred to work her regular, high-paying, salaried job and refer anyone and everyone who was buying or selling real estate. 

 

That’s it! That’s all she had to do - pass the referral along and let someone else do the work…and make a 25% referral fee for passing the name to another agent. However, on occasion, she did what she could to meet the client, in the event she decided to ditch her corporate job and practice real estate only. The way she handled that was to take the buyers on their first showing with whomever she was referring them to. It was the perfect hand-off.

 

This particular buyer was a ‘referral’ to her from another client of hers in the banking industry so, she did not know him at all. I was blessed to be the one that received a good number of her leads and this one, in particular, wound up being an amazing referral client - and still is, even though they are no longer living in my area.

 

She was unable to meet them the first time with me but, when she referred them to me, she knew that I was going to be on vacation during their second visit to Charlotte. So, she decided to meet them during that visit to Charlotte, arrange the showings and accompany them to their list of potential homes to purchase. 

 

Again, I was out of town ON VACATION so, imagine the horror when I received the call from the buyers, letting me know that I was FIRED! The call went something like this, “This is John & Jim. We just wanted to let you know that our move to Charlotte is very important to us and we are very disappointed in today’s service. We will no longer need your services.” Of course, the minute we returned to the beach house, I listened to my messages and was HORRIFIED! 

 

Underwear

 

For some crazy reason, I didn’t call the agent who was showing first, I just hit ‘dial’ on the call that I missed to reach John. Thankfully, he was respectful enough to answer my call. I told him I was speechless and thought that we had such a great working relationship. I couldn’t IMAGINE what on earth happened to make them make that drastic decision.

 

The buyer proceeded to tell me that that the referral agent was 20 minutes late and that they had to phone her to find out when she would arrive (after being 5 minutes late). As it happens, she told them that she had forgotten about their meeting…but, she had remembered to schedule all 5 showings that day and 5 the next! They did see all of the homes on Day-1 but, fired us (VIA ME!) at the end of the day.


Not only was she 20 minutes late but, she had on tight jeans with her (thong) underwear showing! The comment from my client was, “Does she know that we are gay and we don’t care to see her underwear?!!” 

 

I apologized profusely and agreed to never have her work with them again, including the following day in order to maintain our relationship. I set them up with one of my favorite agents in town and helped her get all of the showings set for the following day. I was, and still am, very thankful that they decided to give me another chance. 

 

Of course, I had to have the difficult conversation with the referral agent that the buyers didn’t find her underwear appealing to them at all and that they did not want to work with either of us any longer. I was able to talk them into staying with me and, certainly, I would pay her the referral fee but, they would not need her assistance the next day or any day thereafter.

 

The funny part of the story was that the couple reminds me of “Thong Girl” EVERY time we chat! They have never forgiven me for paying her a referral fee but, do understand that I owed it to her. They have since, sent me numerous referrals - several of them from out of state. They are, thankfully, loyal and uber appreciative for wonderful transactions together. 

 

They maintain that the other agent did the right thing, ‘retiring’ her license, saying that she was ‘not a relationship agent.’ For me, she ALMOST lost me one of my top-10, all-time referral clients.  I will be forever grateful for my relationship with them and am thankful that we can now laugh together - about underwear!  

 

A HUGE thank you to Eileen Burns & Kathy Streib for hosting this month's challenge. What GREAT stories we've enjoyed reading this month. Love the idea and have thoroughly enjoyed reading the unbelievable tales! Who said our profession was boring?!!

Comments (17)

Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Absolutely nothing surprises me anymore. Everything is becoming a little more specific and niche 

Sep 30, 2022 08:59 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Loved the story, are you still friends with her aka Thong Lady? love to meet her:)))just kidding, Endre

Sep 30, 2022 09:42 PM
Lynn B. Friedman CRS Atlanta, GA 404-939-2727
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Quite the dress code to meet Clients for the first time!
Glad you were able to keep them!
Lynn

Sep 30, 2022 11:24 PM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Debe Maxwell, CRS - I guess if I told my mother this story when she was alive, she would have asked, were they clean underwear?  I was wondering where you were going with that photograph of the underwear hanging on the close line. I laughed. This is a great story with a happy ending. I'm glad those guys didn't hang you out to dry and you remained friends. We build our relationships under the most unusual circumstances. Truthfulness usually always prevails. 

Oct 01, 2022 02:47 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Debe -  sometimes is these cases people say walk away but aren't you glad that you followed up and saved a client.

Oct 01, 2022 03:54 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Debe - a life in real estate practically guarantees things will be revealed during the course of a transaction.   And so it goes. . .  

Oct 01, 2022 04:56 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

I'm glad you just picked up the phone to find out what happened, and happy they responded. And glad you have a wonderful relationship with them now!

Oct 01, 2022 06:00 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

No doubt about it, Debe... you just can't make this stuff up! Of course, that's what keeps this business interesting... you really never know what might transpire!

Oct 01, 2022 06:00 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Debe Maxwell, CRS ,

Loved this story about the Thong Girl..glad you were able to retain one of your top referring clients! The stories we can tell..it always amazes me the instances we find ourselves in this business!

Oct 01, 2022 06:15 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Good grief!  Fact is truly stranger than fiction, isn't it Debe?  What the H?

Oct 01, 2022 09:16 AM
Eileen Burns
Trans State Commercial RE Ft. Lauderdale/Miami/Palm Beach - Fort Lauderdale, FL
FLorida Real Estate Connector

Memories are made from missteps!  Glad you made the real estate referral connection, and that person is no longer in the biz.  Happy you go the extra mile to explore the entire story and save the day😎  

Oct 01, 2022 09:53 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Debe that was a BAD situation that thankfully had a good ending. 

Oct 01, 2022 03:58 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

HI Debe - Whackadoodle is exactly the right word for this one. I'm glad that you called the clients directly to get the whole story. Thong Lady is not a nickname I would want. 

Oct 01, 2022 08:24 PM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am glad that they decided to give you a second chance as well.  Some people just don't get it, haha.

Oct 02, 2022 06:48 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

As I read on I got my question answered as to why the photo with the underwear hanging out to dry.  I can only imagine how she looked ... and am delighted that I do not have that full vision in my head of Thong Girl! 

Some things we just cannot unsee.  

Oct 02, 2022 01:34 PM
Diana Zaccaro Broker Associate
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

I wonder what on earth she was thinking by dressing that way or maybe she wasn't thinking! Nice save to keep them as clients and you were smart to call them first rather than the Thong Lady.

P.S. I will probably never look at thong the same way again! 

Oct 04, 2022 07:58 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Debe:

That was quite a story. So glad to hear you were able to work things out ultimately and have a great relationship. The photo is perfect and better than the alternative!

Jeff

Oct 06, 2022 01:52 PM