ACCOUNTABLE CULTURE

By
Education & Training with Performance Development Strategies

If you want to change the accountability start with working on changing the culture. The best way to create an accountability culture is to help people to accept accountability. The best way to accomplish this is by motivating them to be accountable. Understanding what motivates a person, whether it be rewards, recognition, promotion, or feeling that something is accomplished will result in developing that accountability attitude. However, you will have continued failure if you do nothing and refuse to hold people accountable for results.

How does a manager hold members of the staff responsible for performance? What about an employee who needs help but fears asking for help? The results can be devastating when we fail to have accountability discussions. Having an accountability discussion begins with a discussion of shared values and shared goals.

Why not use the complete goal planning process in helping your team understand how to achieve the vision and mission of your organization. There should be shared values and mutual buy in. For example… Why do you want to do it? What will be the benefits of doing it? What will be the consequences of not doing it? Then make sure you know the root problem. Then you must communicate where the promise has not been fulfilled or where the disappointment occurred. The book points out where a lack of confrontation resulted in failure.

I had the opportunity to test the accountability issue with one of my restaurant chain clients. We were doing cascade meetings of the results of an employee engagement survey. The staff had identified things that made it harder for customers to do business with the restaurant chain. They also felt they were not informed on certain things that affect their ability to do their job.

Here is how they will fix these things, get the staff engaged, and hold them accountable. Here is also how the staff will want to be accountable.   Management will invite the staff to work on goal planning for the chain. Part of goal planning involves identifying the possible obstacles to attaining the goals and then brainstorming for all possible solutions. Who is better to talk about obstacles and solutions than the people who are closest—the staff. The next step will involve outlining action steps and assignment of duties. Staff and management will work on this together and agree on who is accountable for what.

DreamTeam

In the end this will result in a double win for staff and the organization. The staff has a say and understands the values and goals of the organization. But the staff is a stakeholder in this whole process. There is shared responsibility with management. When everyone has accountability positive results are assured. Make sure that both management and the team are aligned and a fully accountable.  For a similar post on our website see MAKE YOUR ORGANIZATION ACCOUNTABLE.

Could you use help in getting your team to share goals and take accountability for results?

Contact us to learn more

Armonk NY call 914-953-4458.

South Florida call 772-342-1066.

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PDStrategies.net

Armonk, NY
Port Saint Lucie, FL

(914) 953-4458
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Grant Schneider,
CBC, SPHR, SHRM-SCP*

*Certified Business Coach,
Senior Professional in Human Resources

President, Founder
& Leadership Coach

About Me

 

Comments (24)

Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

People thrive when they feel important, valued, and can contribute. Making a culture of accountability will result in a much happier, more productive, and successful organization.

Oct 03, 2022 05:14 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

That is really good advice!  People are definitely more willing to be accountable for their actions if they know that it is acceptable.

Oct 03, 2022 05:22 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Endre - I guess he was and you have said how great the culture is there.

Laura - yes, there is great need now for example.

Roy - thank you. Have a productive week.

Wayne - yes, that would include being transparent.

Kat - and you really have to know that different things motivate different people.

Oct 03, 2022 05:27 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Excellent advice, Grant. And that being said, I'm happy I'm no longer in a position where I need to worry about any of this... just need to worry about me.

Oct 03, 2022 05:33 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, being in a self-employed environment, like Nina states, we don't have to worry about this as much.

Oct 03, 2022 05:40 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - yes, it is relevance and transparency.

Nina - I can certainly understand.  It is not without stress.

Joan - yes, ditto Nina.

Oct 03, 2022 06:14 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

So glad we are no longer in the Corporate world anymore Grant. If things aren't working, we know exactly whose responsibility it is!

Oct 03, 2022 07:19 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Grant these are excellent ideas on how to move any team forward with the basic core values of the company / team in mind.  Thank you.  Great read for starting off the 4th quarter.  M

Oct 03, 2022 09:42 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant we seem to live in a time of entitlement, and not accountability.  It is a challenge to change that attitude.

Oct 03, 2022 12:25 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Grant- People want to be asked for help and their ideas. That's a good beginning for holding people accountable. Giving them input is key. 

Oct 03, 2022 04:09 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant,

I worked decades in the corporate environment, and changing the culture is the first step in dealing with accountability.  Have a great week!

Oct 03, 2022 07:06 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I would love to see a culture of accountability in the whole country right now. Responsibility and accountability go hand in hand.

It needs to start in early childhood...

Oct 03, 2022 07:55 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Larry and Sheila - you are a great one two punch.

Mark - thank you.

George - yes, yes.  You hit it exactly.

Kathy - right because people don't want their ideas to fail.

Sheri - change the culture, change the outcome.

Marte - that is another story isn't it.

Oct 04, 2022 03:10 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Grant Schneider Excellent Post - great ideas.  It's all about accountability!

Oct 04, 2022 03:26 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Diana - thank you.  Appreciate that.

Oct 05, 2022 08:51 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent post Grant.  The world needs accountability.  The incoming agents that I see don't seem to care about it, which is very frustrating. If they only  knew that they might run into an agent in person after mistreating them in a transaction.....  

Well deserved feature Grant! 

Oct 05, 2022 10:20 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jan - so true.  I really is amazing how it has changed from accountability to entitlement.

Oct 06, 2022 03:26 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I believe that sometimes accountability and transparency are confused, at least in my perspective Grant 🙂

Oct 15, 2022 12:43 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Grant,

Employees want to feel valued and appreciated. One sure way is positive communication, interaction and instilling confidence through accountability. When everyone participates and feels the success you've changed the culture!

Oct 16, 2022 07:58 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I can accept this culture over many of the new cultures that our society is breaching Grant Schneider 

Oct 18, 2022 12:36 PM