How to find good Customer Service in Real Estate

Real Estate Agent with Miranda Real Estate Group, Inc. NYS 10401214143

I have always been a "stickler" for customer service...  I'm a firm believer that no matter how big or how small the transaction, a customer should ALWAYS feel some genuine, human interaction and appreciation any time they interface with a business.  This expectation isn't limited to retail;  it should be felt in healthcare, the insurance industry, and countless others including my personal favorite:  Real Estate.  

This past weekend, I could actually devote many of its hours to things that I  wanted (& needed) to do and just a few to work.  I returned home from some errands noting that I had a nice customer service experience.  When asked what was so nice about it, I reflected and came up with the following:  "She immediately  asked me if I wanted a bag for my items (that's a whole other topic!!), but then paused after my reply, looked me right in the eye, and greeted me 'and hello! How are you today'".  See?  It doesn't take much.  Maybe I'm a bit needy but I think that most of us just want to be seen.  And heard. 

Listening is a valuable & often neglected skill.  In real estate, I am constantly reminded of the importance of using my hearing ability twice as often as my mouth... (yes - I'm referencing that saying that we have 2 ears & 1 mouth for a reason!).  Effective listening can help a buyer's house hunt be more effective if the experienced professional is hearing what is really being said & watching body language to add to such.  Effective listening can help us best determine a suitable plan to help a seller move on to their next chapter.  Effective listening can help us best problem solve with the individuals on the other side of a purchase or sale. Listening can be the sole difference between a long & frustrating transaction & a smooth, more efficient one.  So how does a consumer best connect with an agent who is committed to positive customer service? Interview! 

Let's face it, real estate agents are a dime a dozen.  SO... since there are so many choices and since a home is a huge investment to purchase or sell, here are a few things that I suggest finding out before you choose YOUR agent: 

* Experience (annual transaction volume? part-time or full-time? residential or commercial real estate?)

* Typical territory (are most of their transactions in your community or a few counties over?).

* Communication style (responsiveness? Communication plan for pre-marketing, marketing, & contract phases?).

* "Vibe" (insert scene from The Bachelor here).  I do dislike this word but there's something to be said for finding an agent that you can trust AND enjoy being around. 

In my opinion, good customer service is dying a rapid death.  This saddens me but also drives me to be sure to recognize it when I do have a good experience.  As a business owner myself, this is a huge part of my mission that will only get better as time marches forward.  Here's hoping your day - & next real estate experience - leaves you feeling seen, heard & appreciated. 







Posted by




Brenda Mayette
Licensed Sales Agent

Miranda Real Estate Group, Inc.

1482 Rt 9, Clifton Park, NY 
518-527-0800 (direct/cell)

"Getting you home with personality & professionalism"



Comments (7)

Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Brenda - the dime-a-dozen reference you make sums up so much about life today.  And customer service fits in with that theory. 

Dimes are important.  Are they worth ten times one cent?  In some, maybe many, of course.    But are they worth 10X an idea, a pondering or a musing? I am considering the saying "a penny for your thoughts".   As for service, especially as it relates to providing customers with an acceptable experience - well, we know that makes a big difference.  

Thank you for the post.  

Oct 10, 2022 06:59 AM
Brenda Mayette

Thank you for the visit & your comments Michael Jacobs

Oct 10, 2022 08:09 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

Great information.   Thanks for sharing and have a wonderful week!

Oct 10, 2022 07:04 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I can usually tell within a few email messages, text messages, or phone calls if I am going to always receive good customer service from someone.

Oct 10, 2022 08:03 AM
Brenda Mayette

Agreed Brian England !  And it often doesn't take a few as many attempts to connect with people are just not responded to...  :(

Oct 10, 2022 08:10 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Brenda - I agree.  I always tell clients that I want to exceed your expectations.  Active listening also has much to do with it.

Oct 10, 2022 08:18 AM
Brenda Mayette

I wholeheartedly agree!  Thank you Grant Schneider 

Oct 11, 2022 04:43 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Brenda and thank you the the great information that you are sharing with us here in the Rain.  Make it a great start of the week!

Oct 10, 2022 08:23 AM
Brenda Mayette

Thank you for the visit Will Hamm .  Enjoy your day! 

Oct 11, 2022 04:42 AM
Roy Kelley
Retired - Gaithersburg, MD

Good Tuesday morning, Brenda. I hope all is going well for you.

Have an outstanding December.

Dec 13, 2022 06:07 AM
Brenda Mayette

Thank you Roy Kelley .  I appreciate your visit! 

Dec 14, 2022 05:09 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Brenda Mayette - I love this blog post!. I do believe one must say what they mean and mean what they say! Buyers know instinctively when the other person is disingenuous. 

Jan 06, 2023 09:14 AM
Brenda Mayette

Thank you Patricia Feager, MBA, CRS, GRI,MRP .  I wholeheartedly agree! Happy you stopped by.  

Jan 06, 2023 05:07 PM