Expired Can Get You Fired!

By
Real Estate Agent with Red Rock Real Estate (435) 632-9374 UT DRE# 6541633-SA00

Expired Can Get You Fired!

 

Agent lists a property early on Friday and then leaves town and cannot be reached by phone call, text message or email. Upon his return, there are 9 offers on the table and unfortunately, each of them have expired. 

 

Not only did the listing agent fail to best represent the sellers to the highest ability, he quickly found out that he was fired. The nine other buyer agents also did not do their best to seek a viable solution for their clients. 

 

None of them contacted the LA's brokerage or attempted to reach the sellers after that agent left town for 3 days. What would you have done to ensure that the client's offer had eyes on it before expiring?

 

First, I'd call the LA's brokerage, ask for the broker or the agent chosen to help in his absence. If no results, I'd talk to my broker, then show up at the seller's door because all other efforts to reach their agent, failed.

 

Proper representation demands that we do our very best to achieve the clients goals. That means meeting every deadline rather than allowing 3 days to go by before taking any forward action on their behalf.

 

Because an expired can definitely get you fired. And rightfully so!

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I, Wanda Kubat-Nerdin at Red Rock Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property and copyrighted.

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Wanda Kubat-Nerdin is a southern Utah REALTOR® assisting buyers and sellers in in the St. George area, Dammeron Valley, Diamond Valley, Veyo, Central, Hurricane, Ivins, La Verkin, Leeds, Santa Clara, and Washington real estate markets.
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Red Rock Real Estate
90 E 100 S, St. George, UT 84770

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Comments (30)

Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Glad you appreciate the post, Will Hamm. Hope you had a fantastic day!

Dec 01, 2022 06:30 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Yes, damage control would be in order, except the agent was fired for lack of care, Gwen Fowler-864-710-4518 SC * Mountain* Lake*Home. Hope the sellers were able to get the property sold with the new agent!

Dec 01, 2022 06:32 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Wishing you and Dolores a wonderful December and beyond, Roy!

Dec 01, 2022 06:32 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

It is totally inexcusable to just ghost everyone, Kathleen Daniels, Probate & Trust Specialist! Hope you were able to get some type of positive result for your efforts.

Dec 01, 2022 06:34 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

It happens, Lise Howe! I was shocked to know this happened as well. 

Dec 01, 2022 06:35 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

When clients put an agent in a place of trust, doing the right thing should be a reflex, at least it is for me, Anna Banana Kruchten Phoenix Broker (and you, I do know this)! This situation could have been avoided with some forethought and proper planning.

Dec 01, 2022 06:39 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Wanda- you don't have to be an agent to understand that this is unprofessional and unacceptable behavior. And with the technology that exists today, there is no excuse. 

Dec 01, 2022 07:43 PM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Your course of action is the exact same course of action that I would take in that situation, I wouldn't wait much more than 24 hours for confirmation from the listing agent.

Dec 02, 2022 05:11 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Time is always of the essence in these cases, Kathy Streib, especially when people are depending on good decisions to be made on their behalf. Sometimes that means showing up at the right time when all else fails!

Dec 02, 2022 06:42 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Every possible way to get the contract in front of the sellers would be the goal, Brian England. When hired, working on the client's behalf, toward the end goal is expected!

Dec 02, 2022 06:53 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Wanda - what a shame.  This is very sad for the seller who obviously had a very attractive property available for sale that prompted such attention upon hitting the market.  So many have lost in this situation.   However, I think we can point to one obvious (and particular) loser in this very real example you have shared.  

Dec 02, 2022 05:35 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Absolutely, Michael Jacobs. In my opinion, sellers and buyers with the best offer missed out. If only this would have been handled differently!

Dec 02, 2022 06:12 PM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

Being in sales for over 5 decades, I truly do not understand the situation you presented. I have seen it here and just shake my head in dumbfounded amazement.

Dec 03, 2022 06:04 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

When taking on a listing, the expectation to perform remains, whether out of town or not. That situation had a very negative impact on everyone involved and absolutely could have been avoided, Leanne Smith!

Dec 03, 2022 07:46 AM
Leanne Smith

No argument, this situation should never exist for any professional regardless of industry.

Dec 03, 2022 09:02 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Wanda,

Yes, the LA should be fired, and maybe more than that. If I have to be out of town for any reason, I have an agent fill in for me, and I follow up with that agent.  This situation you describes is not only unprofessional, but it is also unacceptable.

Dec 03, 2022 04:40 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Most likely proper measures were taken regarding the entire situation,  Sheri Sperry - MCNE®

Dec 03, 2022 09:01 PM
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Denver Broker / Real Estate Advocate

There is no excuse for abandoning one's client for any reason ... if an agent, you should always make arrangements for your client to be protected, fiduciary responsibility defines that.  Thanks Wanda!!

Dec 04, 2022 09:25 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

All parties should have taken steps to protect their best interests, Dan Hopper. That is where experience and care come in!

Dec 04, 2022 09:38 AM
Stella Barbour
NoVa Brokers LLC - Vienna, VA
Principal Broker, Serving Virginia and Maryland

Wow.  How disappointing.  I would have contacted the listing agent's broker if I was one who put in one of the offers.  The whole reason someone hires and agent is to handle the transaction and it is a complete "no show" for that agent to disappear  I have always made sure I have alternate agent if I have to leave town for any reason and bring them up to speed on all my listings. I also bring my computer with me on all trips especially when I have business going on to handle any incoming offers and other real estate business.  

Dec 09, 2022 05:46 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Taking care of clients is priority #1 in this industry (any industry, really), ensuring that someone will be there to field calls, discuss details or present offers is of utmost importance. If you are a buyer agent, get the offer in front of sellers before deadlines pass, especially when agent is totally unreachable.

It is difficult to avoid technology these days and this is a case of basic real estate 101, Stella Barbour!

Dec 09, 2022 06:39 AM