Whether you're experienced or a newbie in the Rain, sometimes you need some help.
In years past we might have tagged someone from ActiveRain management and chances are they'd appear to help. That's not going to work in the site's present staffing situation. There's no Bob and no Kerrie to call for help, so you have to pick from other options.
1. Ask a friend in the Rain. Sometimes it's something routine like "hey, I don't remember how to edit my blog signature" and the other Rainer will know.
2. Find an ACTIVE Ambassador and ask them. The Ambassador list is slimmer than it used to be, but there are still people on the list that haven't been seen since about three blue moons ago.
3. Ask in an ActiveRain Facebook group (if you do Facebook).
4. Post your question in ActiveRain's Q&A section. The more detail the better, screen captures, etc. are good. "ActiveRain is broken" won't get help! And check back in case there are follow up questions to your question!
5. Email support@ActiveRain.com. Not the fastest way to get help (understaffed big time? Possible email receipt and send issues? Responses going in YOUR Junk Mail folder?). FYI, THERE IS NO PHONE NUMBER FOR DIRECT SUPPORT CONTACT. It's email only.
6. Tag ActiveRain Member Support aka ARMS (not ActiveRain Real Estate Network!) in a post, Question or comment. For the last few years they've (whoever or whatever THEY may be, Richie thinks an AI program) been first line triage for problems. They can't fix everything (especially billing!), but what they can't fix they can run up the flagpole to the Developer Team for attention.
7. Ask ANYONE in the Rain. If they're actually engaged socially (not just posting listings and never commenting), they're probably willing to help. I don't think I've ever asked anyone in the Rain a question and not had them at least TRY to help!
Until next Tuesday, just Ask An Ambassador (or anyone), if you need help!
Bill & Liz aka BLiz
Indeed you are Bill! And....loved the puppy pic yesterday on FB! You two so have your hands full with all those little guys!
Always happy to help!