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Did You Wow Me?

By Margaret Rome Baltimore 410-530-2400

Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

March 26, 2023 01:23 PM

This is entry #3 for the March challenge hosted by Kathleen Daniels, Probate & Trust Specialist, and Patricia Feager, MBA, CRS, GRI,MRP.

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You Don't Lose Me When Things Go Wrong

That's right; you don't lose me when things go wrong because there is always some turbulence. You know the old saying, SNAFU. You lose me when you don't handle the hiccup, return the call, blame it on your assistant, and have someone else call to tell me how busy you are.

Yes, it was the end of the month, and that situation happens 12 times a year for everyone, not just lenders. We spoke when the contract came in, and you assured me that you were taking charge, the buyer was well qualified, and you wanted to win my business.

I asked explicitly about closing the week of Thanksgiving, allowing you to have a longer time for closing. You were so confident with how good you were, saying you could complete a loan in a couple of weeks if needed.

You promised -you were going to WOW me.

But you dropped the ball. You made no effort to contact me, to update me, or to let me know about the delays or what was needed.

Moving out of state, my seller jumped through your hoops; We had a contractor out on Thanksgiving Day! How many contractors do you know that would work on this holiday?

And this was a lender-required repair! You missed telling me about it because it was 'on the back' of the appraiser's report! Really?

I occasionally got a text from the buyer's agent saying you were working on it but had no clue, nor could he share any details with me. I had to tell the seller several times daily that we were still waiting. I even had a call from the buyer's relative asking me ( the listing agent) how much money the buyer needed for this transaction.

You don't lose me when things go wrong. You lose me when communication is no longer fluid.

Settlement day came, and we put the house back on the market. It was sold to another buyer within the week. I feel for the first buyer who lost this house.

Did you WOW me, as promised? I think not!

Thinking of selling or buying a home

Call Margaret Rome

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Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Thank you, Phyllis Ross, for stopping by. Good to see you.

Mar 26, 2023 04:01 PM

George Souto

George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT

Your Connecticut Mortgage Expert

Margaret this is a good example of "Talking The Talk, BUT Not Walking The Walk"

Mar 26, 2023 04:49 PM

Diana Dahlberg

Pleasant Prairie, WI
Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

That is so true, George Souto. The buyers lost out on the house because of this.

Mar 26, 2023 05:30 PM

Carol Williams

Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA

Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Margaret,
It sounds like that lender wowed you with how incompetent they were. Talk about unfulfilled promises. It is sad for the first set of buyers but glad you were able to resell quickly.

Mar 26, 2023 05:32 PM

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Carol Williams, It was pretty sad and very stressful also for the seller, who had packed and moved out of state anticipating a promised settlement.

Mar 26, 2023 05:46 PM

Margaret Rome Baltimor...

Pikesville, MD

Endre Barath, Jr.

Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA

Realtor - Los Angeles Home Sales 310.486.1002

Margaret our business is so stressful, and I find it frustrating when buyers or sellers go underground instead of communicating back and forth. Endre

Mar 26, 2023 10:33 PM

Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

Endre Barath, Jr. The lender went underground, not the buyer or seller.

Mar 27, 2023 09:59 AM

Kat Palmiotti

eXp Commercial, Referral Divison - Kalispell, MT

Helping your Montana dreams take root

I hope the buyers who lost the house chose another mortgage company when they were ready to look again. Geez!

Mar 27, 2023 05:03 AM

Margaret Rome Baltimore 410-530-2400

Kat Palmiotti, I Don't know what that buyer did, but the agent recently sold one of my other properties. He feared I wouldn't accept his offer because of the prior failed transaction. He made sure no one in his company ever used that LO again.

Mar 27, 2023 10:02 AM

Ray Henson

eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA

Realtor

Great communications can solve a lot of problems. If things go wrong, I start making phone calls immediately (or sooner!).

Mar 27, 2023 07:07 AM

Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

Ray Henson Yes, that's what a professional does!

Mar 27, 2023 10:03 AM

Brian England

Ambrose Realty Management LLC - Gilbert, AZ

MBA, GRI, REALTOR® Real Estate in East Valley AZ

I would not only cut ties with that lender, but I would also let every agent, prospective buyer, etc. know about the experience.

Mar 27, 2023 07:09 AM

Diana Dahlberg

Pleasant Prairie, WI
Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

Brian England, I had no ties. It was the other agent's LO, and he made that clear to everyone in his company.

Mar 27, 2023 10:05 AM

Michael Jacobs

Pasadena, CA

Pasadena And Southern California 818.516.4393

Hello Margaret - promises of "wow" might likely include an element of "now". Not "holy cow" or an alternative word that would be inappropriate on this platform.

Mar 27, 2023 07:29 AM

Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Michael Jacobs, I Love your comment wow, now and, holy cow!

Mar 27, 2023 10:07 AM

Michael Jacobs

Pasadena, CA

Anna "Banana" Kruchten

HomeSmart Real Estate - Phoenix, AZ

602-380-4886

Wow has quickly turned into _------ on a occasions. What surprised me is that some folks can't seem to figure out why. Seriously? You messed up. Period. Just shaking my head with these folks Margaret. Maybe someday they'll get it, or not.

Mar 27, 2023 12:51 PM

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Anna Banana Kruchten Phoenix Broker: On top of all that, the buyers, who were convinced they would settle, wanted to move in before the Holidays and tried to make the seller feel guilty. We still said no.

Mar 27, 2023 06:32 PM

Anna "Banana" Kruchten

Phoenix, AZ

Anna "Banana" Kruchten

Guess it doesn't end with this type, does it!!

Mar 27, 2023 09:09 PM

Gloria Todor

Premier Property Sales & Rentals - Springfield, PA

& Doug Durren (484) 431-3686 in SE PA

Margaret, So hard when this happens. Boasting up front is usually a red flag for me. We've had a few situations like this on both sides of the deal with loan officers unknown to us. Fortunately with most of the situations we were able to pull in our know lo's to save the day, with delays of course.

Mar 27, 2023 08:24 PM

Roy Kelley

Gaithersburg, MD
Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

Gloria Todor, I think anyone in the business, for any length of time, has had to deal with a similar situation.

Mar 28, 2023 08:29 AM

Gloria Todor

For sure. Part of the business. Thanks for sharing your story.

Mar 28, 2023 08:51 AM

Endre Barath, Jr.

Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA

Realtor - Los Angeles Home Sales 310.486.1002

Margaret Rome Baltimore 410-530-2400 that makes it even worse when the lender goes underground, Endre

Mar 27, 2023 09:12 PM

Roy Kelley

Gaithersburg, MD
Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Endre Barath, Jr., I felt for all parties in this failed transaction. The buyer, and seller were both very disappointed.

Mar 28, 2023 08:31 AM

Roy Kelley

Retired - Gaithersburg, MD

Thank you very much, Margaret, for sharing this story.

I real estate, you never know what the next challenge will be.

Mar 31, 2023 10:50 AM

Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

So true, Roy Kelley

In real estate, you never know the next challenge.

Mar 31, 2023 06:22 PM

Roy Kelley

Gaithersburg, MD

Diana Dahlberg

1 Month Realty - Pleasant Prairie, WI

Real Estate in Kenosha, WI since 1994 262-308-3563

I have a LIST of lenders and home inspectors (and other resources) that I DO NOT recommend. This Lender would definitely be on my list. Communication is a must in our business ... our clients are depending on our experience and keeping them in the loop and making even a challenging closing as smooth as possible. Sorry to hear about this experience, but I think we have all had at least one deal fall apart due to lack of communication. End Result? We all lose!

Apr 17, 2023 11:46 AM

Margaret Rome Baltimor...

Pikesville, MD

Margaret Rome Baltimore 410-530-2400

HomeRome Realty 410-530-2400 - Pikesville, MD

Sell Your Home With Margaret Rome

Hi Diana Dahlberg, What is so frustrating is how many other people are blamed for not following through.

Apr 17, 2023 01:29 PM

Diana Dahlberg

Pleasant Prairie, WI

Diana Dahlberg

Margaret Rome Baltimore 410-530-2400 Exactly!

Apr 17, 2023 01:58 PM

Margaret Rome Baltimore 410-530-2400

Diana Dahlberg, I am dealing with a similar situation right now.

Apr 17, 2023 03:03 PM

Diana Dahlberg

Margaret Rome Baltimore 410-530-2400 Oh No! Well if anyone can succeed you will do it! I am feeling another blog coming. Am I right? Let me know!

Apr 17, 2023 03:23 PM

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