When experts have trouble explaining complicated ideas to people who aren't experts, this is called the "curse of knowledge."
In the real estate business, this can lead to misunderstandings, bad communication, and lost sales.
When you communicate with clients, it's essential to remember that they may not share your level of knowledge. They may not understand industry jargon, or they may not know what certain terms mean.
The curse of knowledge can cause you to overlook crucial information that your clients need to know. You might think that certain details are common knowledge, but your clients might not know about them. This can lead to confusion, frustration, and missed opportunities.
To avoid the curse of knowledge, it's essential to step back and put yourself in your client's shoes. Try to imagine what it's like to be a first-time homebuyer or seller, and consider what information they need to know. Use clear, simple language, and avoid industry jargon whenever possible.
- It's also helpful to ask your clients questions to ensure that they understand what you're saying. Example: "Does that make sense?" or "Do you have any questions about that?" This shows that you're interested in their understanding and are willing to clarify any confusion.
Overall, be sure to provide your clients with all the information they need to make informed decisions. Don't assume that they know everything they need to know, and don't withhold information that could be helpful.
The more information your clients have, the better equipped they'll be to make smart decisions about buying or selling a home.
What do you do to prevent the "curse of knowledge"? Share you tips and ideas below.
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